Do you have previous banking/financial experience? Are you looking to gain experience within a top 5 bank? Do you have excellent strong technical and analytical skills? If so, this would be a great opportunity for you!
...
Our client, a top 5 bank, is looking for a Service Officer for a 12 month contract in Toronto. This is hybrid role - go into office once every 2 weeks for now, might change. There is possibility of contract extension and convert to permanent opportunity depending on the business.
Pay rate: $19.81/Hour
Rotational shifts: Monday – Friday, 8:30AM to 5PM
Overtime is required depending on volumes
Advantages
•Lots of opportunity to grow your career
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Potential for contract extension
Responsibilities
As a Service Officer, your duties will include but not be limited to:
•Processing transactions accurately and on time
•Escalating processing issues where necessary to ensure a high level of service is maintained
•Owning, escalating and resolving issues with the focus of client service excellence, exceeding expectation and creating a legendary client experience.
•Serving clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
•Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
•Identifying opportunities to improve service delivery and support process improvement initiatives
•Participating fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
•Supporting the team by continuously developing knowledge in own area
•Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
•Keeping others informed and up-to-date about the status/progress of projects
•Prioritizing and managing own workload to meet SLA requirements for service and productivity
•Multi-tasking with multiple applications
•Ensuring documentation prepared/completed is accurate and properly
•Knowing and applying system capabilities, ensure upload/download of information is completed timely and accurately
•Assisting in analysis, development, testing, and implementation of operating and process improvements
Qualifications
•High school diploma or GED required.
•2-4 years related experience required.
•Ability to work independently and manage one’s time. Be proactive and go getter
•Previous banking/financial experience
•Proficient in MS office and Excel (VLOOKUP, PivotTable, filters), write macros, computer language
•Strong technical and analytical skills
•Excellent communication skills – keep open communication with management and takes initiative
•Possess strong interpersonal and excellent communications skills, both written and verbal.
•Customer Service skills with the ability to focus, execute and meet or exceed client expectations.
•Commitment to client service excellence
Nice to have:
•Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset
•Proven Telephone etiquette – Call Centre experience an asset
•Knowledge of VBA or equivalent programming/scripting language is an asset.
•Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset
•Proficiency in Excel, ISM, SMS, Electronic Imaging Services (EIS) and the use of Macro's is an asset
•Post-Secondary education required (University degree an asset)
Summary
Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Do you have previous banking/financial experience? Are you looking to gain experience within a top 5 bank? Do you have excellent strong technical and analytical skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Officer for a 12 month contract in Toronto. This is hybrid role - go into office once every 2 weeks for now, might change. There is possibility of contract extension and convert to permanent opportunity depending on the business.
Pay rate: $19.81/Hour
Rotational shifts: Monday – Friday, 8:30AM to 5PM
Overtime is required depending on volumes
Advantages
•Lots of opportunity to grow your career
•Competitive pay rate
•Hybrid role
•Start date ASAP
•Potential for contract extension
Responsibilities
As a Service Officer, your duties will include but not be limited to:
•Processing transactions accurately and on time
•Escalating processing issues where necessary to ensure a high level of service is maintained
•Owning, escalating and resolving issues with the focus of client service excellence, exceeding expectation and creating a legendary client experience.
...
•Serving clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
•Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
•Identifying opportunities to improve service delivery and support process improvement initiatives
•Participating fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
•Supporting the team by continuously developing knowledge in own area
•Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
•Keeping others informed and up-to-date about the status/progress of projects
•Prioritizing and managing own workload to meet SLA requirements for service and productivity
•Multi-tasking with multiple applications
•Ensuring documentation prepared/completed is accurate and properly
•Knowing and applying system capabilities, ensure upload/download of information is completed timely and accurately
•Assisting in analysis, development, testing, and implementation of operating and process improvements
Qualifications
•High school diploma or GED required.
•2-4 years related experience required.
•Ability to work independently and manage one’s time. Be proactive and go getter
•Previous banking/financial experience
•Proficient in MS office and Excel (VLOOKUP, PivotTable, filters), write macros, computer language
•Strong technical and analytical skills
•Excellent communication skills – keep open communication with management and takes initiative
•Possess strong interpersonal and excellent communications skills, both written and verbal.
•Customer Service skills with the ability to focus, execute and meet or exceed client expectations.
•Commitment to client service excellence
Nice to have:
•Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset
•Proven Telephone etiquette – Call Centre experience an asset
•Knowledge of VBA or equivalent programming/scripting language is an asset.
•Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset
•Proficiency in Excel, ISM, SMS, Electronic Imaging Services (EIS) and the use of Macro's is an asset
•Post-Secondary education required (University degree an asset)
Summary
Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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