Do you have administrative work experience? Are you looking to gain experience within a top 5 bank? Are you able to lift heavy boxes? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Officer for a 6 month contract in North York. This is onsite role. There is high possibility of contract extension and convert to permanent opportunity.
...
Pay rate: $19.00/Hour
Rotational shifts: Monday – Friday, 8:00am- 4:00pm
Advantages
•Opportunity for growth
•Competitive pay rate
•Onsite role
•Start date ASAP
•Potential for contract extension and conversion
•Free parking
Responsibilities
As a Service Officer, your duties will include but not be limited to:
•Packing service stock requirements for service techs
•Working on projects for specific merchants, receiving products from vendors, basic warehouse duties, maintenance: keeping it tidy, inventory cycle counting
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own Operations function.
•Communicating with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of company products and processes.
•Executing more complex transactions and overrides accurately, on time and in line with established guidelines / procedures
•Referring or escalating processing or operational issues as needed
•Identifying opportunities to improve service delivery
•Providing accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
•Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
•Prioritizing and completing own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
•Understanding of internal and industry regulations and trends
•Contributing to the development/delivery of presentations/ communications to management or broader audiences
•Protecting the interests of the organization
•Adhering to enterprise frameworks and methodologies that relate to operations activities for own area
•Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
•Identifying, leading and actively participate in process improvements and determine solutions that will allow business to grow
•Participating fully as a member of the team, support a positive work environment
•Provide training, coaching and / or guidance to others on the team
•Participating in personal performance management and development activities, including cross training within own team and other teams in the operations function
•Keeping others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
•Acting as a brand ambassador for the function and the bank, both internally and/or externally.
•Reporting to a Team Manager
Qualifications
•Warehouse background – able to lift heavy boxes, 50 pounds
•Microsoft office exp. beginner to intermediate
•administrative work: creating packing slips for example 1+ years
•Inventory management background – shipping and receiving 1+ years
•Excel beginner to intermediate – basic data entry, basic knowledge of formulas
•High school required. 1+ year relevant experience (admin or inventory and warehousing management)
NICE TO HAVE:
•M Focus (basic knowledge)
•Forklift experience is an asset
Summary
Interested in the Service Officer role in North York? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have administrative work experience? Are you looking to gain experience within a top 5 bank? Are you able to lift heavy boxes? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Officer for a 6 month contract in North York. This is onsite role. There is high possibility of contract extension and convert to permanent opportunity.
Pay rate: $19.00/Hour
Rotational shifts: Monday – Friday, 8:00am- 4:00pm
Advantages
•Opportunity for growth
•Competitive pay rate
•Onsite role
•Start date ASAP
•Potential for contract extension and conversion
•Free parking
Responsibilities
As a Service Officer, your duties will include but not be limited to:
•Packing service stock requirements for service techs
•Working on projects for specific merchants, receiving products from vendors, basic warehouse duties, maintenance: keeping it tidy, inventory cycle counting
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own Operations function.
...
•Communicating with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of company products and processes.
•Executing more complex transactions and overrides accurately, on time and in line with established guidelines / procedures
•Referring or escalating processing or operational issues as needed
•Identifying opportunities to improve service delivery
•Providing accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
•Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
•Prioritizing and completing own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
•Understanding of internal and industry regulations and trends
•Contributing to the development/delivery of presentations/ communications to management or broader audiences
•Protecting the interests of the organization
•Adhering to enterprise frameworks and methodologies that relate to operations activities for own area
•Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
•Identifying, leading and actively participate in process improvements and determine solutions that will allow business to grow
•Participating fully as a member of the team, support a positive work environment
•Provide training, coaching and / or guidance to others on the team
•Participating in personal performance management and development activities, including cross training within own team and other teams in the operations function
•Keeping others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
•Acting as a brand ambassador for the function and the bank, both internally and/or externally.
•Reporting to a Team Manager
Qualifications
•Warehouse background – able to lift heavy boxes, 50 pounds
•Microsoft office exp. beginner to intermediate
•administrative work: creating packing slips for example 1+ years
•Inventory management background – shipping and receiving 1+ years
•Excel beginner to intermediate – basic data entry, basic knowledge of formulas
•High school required. 1+ year relevant experience (admin or inventory and warehousing management)
NICE TO HAVE:
•M Focus (basic knowledge)
•Forklift experience is an asset
Summary
Interested in the Service Officer role in North York? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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