Do you have experience in cross functioning online operations? Are you eager to gain some experience in the retail industry? Are you excellent at handling large and complex data sets? If so, this would be a great opportunity for you!
Our client is looking for a Trust and Safety Support Agent for a 12 month contract in Mississauga. This is hybrid role (Wed, Thu). Potential for contract extension.
...
Pay rate: Starting at $30/hour and it can increase based on experience
Hours: Monday to Friday, 8:00am – 5:00pm
Advantages
•Work for one of Canada's largest retail companies
•Competitive pay rate
•Long term project
•Hybrid role
•Possibility of extension
Responsibilities
As a Trust and Safety Support Agent, your duties will be:
•Supporting and executing company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
•Communicating with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
•Reviewing new or flagged products with daily reporting of rule inaccuracy.
•Executing best-practice standards and report trends or behaviors requiring escalation
•Completing work assignments and priorities by using policies, data, and resources.
•Recommending and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
•Solutions will be grounded in data and metrics that drive the business.
Qualifications
•1 to 3 years in an ecommerce field
•Excellent at handling large and complex data sets or other analytical tools.
•Demonstrates up-to-date expertise in industry best-practices, execution, and improvement of action plans.
•2 years’ experience in cross functioning online operations.
•Ability to support multiple projects at once while ensuring deadlines are met
•Focus on accurate and appropriate data output for the business.
•Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
•Ability to adapt to and learn from change, difficulties, and feedback.
•Proficiency with Excel, PowerPoint, Salesforce, JIRA and search
Summary
If you are interested in the Trust and Safety Support Agent, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience in cross functioning online operations? Are you eager to gain some experience in the retail industry? Are you excellent at handling large and complex data sets? If so, this would be a great opportunity for you!
Our client is looking for a Trust and Safety Support Agent for a 12 month contract in Mississauga. This is hybrid role (Wed, Thu). Potential for contract extension.
Pay rate: Starting at $30/hour and it can increase based on experience
Hours: Monday to Friday, 8:00am – 5:00pm
Advantages
•Work for one of Canada's largest retail companies
•Competitive pay rate
•Long term project
•Hybrid role
•Possibility of extension
Responsibilities
As a Trust and Safety Support Agent, your duties will be:
•Supporting and executing company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
•Communicating with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
•Reviewing new or flagged products with daily reporting of rule inaccuracy.
...
•Executing best-practice standards and report trends or behaviors requiring escalation
•Completing work assignments and priorities by using policies, data, and resources.
•Recommending and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
•Solutions will be grounded in data and metrics that drive the business.
Qualifications
•1 to 3 years in an ecommerce field
•Excellent at handling large and complex data sets or other analytical tools.
•Demonstrates up-to-date expertise in industry best-practices, execution, and improvement of action plans.
•2 years’ experience in cross functioning online operations.
•Ability to support multiple projects at once while ensuring deadlines are met
•Focus on accurate and appropriate data output for the business.
•Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
•Ability to adapt to and learn from change, difficulties, and feedback.
•Proficiency with Excel, PowerPoint, Salesforce, JIRA and search
Summary
If you are interested in the Trust and Safety Support Agent, please apply online at www.randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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