Are you looking to gain experience within a top 5 bank? Do you have outstanding customer service skills? If so, this is a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Operations Officer for a 12 month contract in Montreal. This is hybrid role. There is a possibility of contract extension and conversion to permanent opportunity.
...
Pay rate: $25/hr
Rotational Shifts: Monday to Friday, 8:00AM - 8:00PM
Part-Time - 30hrs per week/6hrs per day, possibility of working over 30 hours but that would depend on the business needs and would not be required
Advantages
●Opportunity to start a career within the bank
●Earn a competitive rate within the industry
●Long term contract
●Potential for contract extension and conversion
Responsibilities
As a Bilingual Operations Officer, your duties will include but not limited to:
•Gathering information, verification, processing and advice.
•Identifying deficient forms and resolving through further communications with our partners.
•Supporting our customers and partners enquiries via telecommunications and written correspondence.
•Delivering on First Time Right, enabling end-to-end service perfection for both customers and partners
Qualifications
•Bilingual (English and French)
•Excellent communication skills (written &verbal) in both French and English
•Apply active listening skills are essential
•Excellent attention to detail and accuracy
•Basic Computer Skills (MS Office)
•1+ years of Call Centre Experience
•Passion for and outstanding customer service skills
•Desire to resolve branches’ concerns using a Can-Do attitude
•Phenomenal teammate & able to work independently with minimal supervision
•Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
•More of a call center environment
•Internal support team (rarely talk to customers if at all)
•Dealing with any kind of support or banking issues
•Ability to verify
•High school is required, post-secondary/undergrad is preferred
Nice to have:
•Prior banking Experience
Summary
Interested in the Bilingual Operations Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more
Are you looking to gain experience within a top 5 bank? Do you have outstanding customer service skills? If so, this is a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Operations Officer for a 12 month contract in Montreal. This is hybrid role. There is a possibility of contract extension and conversion to permanent opportunity.
Pay rate: $25/hr
Rotational Shifts: Monday to Friday, 8:00AM - 8:00PM
Part-Time - 30hrs per week/6hrs per day, possibility of working over 30 hours but that would depend on the business needs and would not be required
Advantages
●Opportunity to start a career within the bank
●Earn a competitive rate within the industry
●Long term contract
●Potential for contract extension and conversion
Responsibilities
As a Bilingual Operations Officer, your duties will include but not limited to:
•Gathering information, verification, processing and advice.
•Identifying deficient forms and resolving through further communications with our partners.
•Supporting our customers and partners enquiries via telecommunications and written correspondence.
...
•Delivering on First Time Right, enabling end-to-end service perfection for both customers and partners
Qualifications
•Bilingual (English and French)
•Excellent communication skills (written &verbal) in both French and English
•Apply active listening skills are essential
•Excellent attention to detail and accuracy
•Basic Computer Skills (MS Office)
•1+ years of Call Centre Experience
•Passion for and outstanding customer service skills
•Desire to resolve branches’ concerns using a Can-Do attitude
•Phenomenal teammate & able to work independently with minimal supervision
•Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
•More of a call center environment
•Internal support team (rarely talk to customers if at all)
•Dealing with any kind of support or banking issues
•Ability to verify
•High school is required, post-secondary/undergrad is preferred
Nice to have:
•Prior banking Experience
Summary
Interested in the Bilingual Operations Officer role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more