P3 - Core Network Quality Specialist

We are hiring a Microsoft Messaging Infrastructure Specialist.Reporting to the Manager of Infrastructure Services, you will play an integral part in the development of strategies for optimal use of infrastructure within the organization and the cloud. Core requirements: Microsoft Certification : Messaging Administrator AssociateVery strong expertise in administering and managing domain services Microsoft Messaging, Active Directory, Windows Servers, Microsoft 365, Exchange email services and Microsoft Azure AdvantagesCompetitive salary Annual discretionary performance based bonusBenefits - day 1Pension plan with no premiumVacation - 3 weeksHybrid - 2 days FlexibleResponsibilitiesPrimary responsibilities of the position include: Administering and managing domain services, Microsoft 365, Exchange Email services and Microsoft AzureMonitoring and analyzing alerts and logs from infrastructure systems and cloud servicesRemediating vulnerabilities to infrastructure systems identified from security advisory reportMaintaining infrastructure equipment, operating systems and software with current updates and versionTroubleshooting and resolving infrastructure problems as per established SLAsKeeping current with the new released features of Microsoft 365, Azure cloud and reporting to IT managementAssisting with the creation and implementation of policies for Microsoft 365 servicesProviding escalation support in a third-tier capacityProviding after hours on-call support related to infrastructure services on rotational basisCreating and maintaining documentation of the infrastructure systems and processesQualificationsSkills/Abilities:3+ years of related working experience with administration and management of Microsoft 365, Exchange and Azure ADStrong experience with Exchange online, Exchange online protection and on-premiseGood working experience with PowerShell scriptingWorking experience with Azure Monitoring (helps you maximize the availability and performance of your applications and services)Azure platform experience, including virtual machine, networking, disaster recovery and storage componentsWorking knowledge of Azure resource managerKnowledge on Azure and Microsoft 365 governance policiesWorking experience of collaboration tools such as Microsoft Teams and Skype for BusinessAbility to prepare requirements, design, program specifications and time schedules for assigned projects based on IT department’s project management standardsAbility to implement the necessary tools to proactively monitor, troubleshoot, and where necessary, assist and provide support to third parties to solve infrastructure connectivity problemsAbility to provide daily support on Active Directory, DNS, DHCP, Windows Services and messaging servicesWorking experience with Microsoft DevOpsImplementing the approved new released features of Microsoft 365 and Azure cloudExcellent troubleshooting skills with the ability to research for a solutionSummaryif you are a professional with very strong expertise in Administering and managing domain services Microsoft Messaging, Active Directory, Windows Servers, Microsoft 365, Exchange email services and Microsoft Azure, request you to please apply and send your profile along with your LinkedIn url to abhilasha.borkotoky@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Looking for a Quality Assurance Analyst (QA Analyst).Develop and support quality assurance initiatives throughout the organization to ensure business goals and objectives are achieved. You'll be one of management’s change agent representatives during all communication initiatives to ensure the corporate goals and objectives are realized to become a top ten organization.AdvantagesWorking for a well-known Toronto-based organization, this Quality Assurance Analyst will play an important role within the organization.Vaccine policy in place. WFH remote for now but eventually, it will be a hybrid working model.Responsibilities- Mostly Manual Testing (90-100% manual testing)- Automation testing (nice to have)- Web + mobile app platform testing- Using Jira and HP ALM (HPQC)Design and Development:Design, develop and organize customized learning solutions to meet diverse learner needs, by utilizing various media, including print and online learning technologies. Prepare and distribute instructional material, handouts, evaluation forms, and visual aids; uses multimedia presentation equipment. Create evaluation methods to analyze course effectiveness. On an ongoing basis review and modify existing/proposed programs and materials and recommends appropriate changes to maintain current with business requirements. Ensure the materials meet corporate standards for quality, effectiveness and maintainability.QualificationsUniversity degree or College diplomaExperience in testing websites and integration AND/OR mobile platform app testingFamiliar with HPQC (HP ALM) and JiraExperience in developing test scenarios, conducting procedural tests and logging results.Experience in identifying possible causes of errors and defects, dissecting and recommending possible solutions.Liaison with management staff to elicit positive change in front-line staff that models our corporate strategic thrusts and behaviours.Familiar with any of the following: Customer Experience, Customer Interactions, Live Chats, interacting with AI solutions or CC&B (Customer Care and Billing)Proficiency and high-level knowledge of major business processes.Logical, attentive to detail and good work ethicBusiness experience with a large Customer Information System (examples: telephony including IVR, and/or utility-related experience)Nice to Have:Familiar with how to test AODAWeb content management platforms such as Liferay or SharePointSummaryIf you are a Quality Assurance Analyst and are looking for a great new challenge, please apply today!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.