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P3 - Service Officer - Markham 46120

job details

summary

    job details
    Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
    Our client is looking for a Service Officer for a 6 months contract in Markham. This position is working hybrid remote, Monday and Wednesday in the office and 3 days remote. There is a high possibility for contract extension as well based on the availability.
    Pay rate: $19.81/hour
    Rotational shifts: Monday to Friday 37.5hrs/week
    Shift timings: 10:00am-6:00pm


    Advantages
    ●Gain experience working for a leading and globally recognized organization
    ●Earn a competitive rate within the industry
    ●Work full time hours on a 6 month assignment with potential for extension
    ●Start date is ASAP


    Responsibilities
    As a Service Officer, your duties will include but not be limited to:
    ●Building strong working relationships with partners and management by providing appropriate and accurate information
    ●Contributing positively to CEI by continuously evaluating department speed and accuracy.
    ●Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
    ●Sharing knowledge, expertise and providing training to the department.
    ●Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
    ●Exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
    ●Managing expectations/concerns through strong communication skills, both verbal and written
    ●Maintaining proficiency with software applications/programs and/or department specific
    systems as required (ie. MS Office, Word, Claim Center, As400, Excel, Outlook, etc.)
    ●Taking initiative to identify and recommend improvements in own job function, research
    and/or investigate issues requiring resolution in order to execute on assigned tasks
    ●Using software programs and other tools or equipment with ease and efficiency, and provide
    documents/ information that effectively support the needs of the team
    ●Being an effective resource and flexible in adjusting to changing work priorities
    ●Participating fully as a member of a team supporting our partners and contribute to a positive work environment
    ●Keeping team/management informed and up-to-date about the status/progress of projects,
    and all relevant or useful information related to day-to-day activities
    ●Supporting the management team by continuously developing knowledge in own area


    Qualifications
    ●Personal computer and strong Wi-Fi connection (will be sent client equipment but they may need to use their own equipment for the initial training (will not be granted any internal client access will only be used for WebEx training)
    ●Working knowledge of Microsoft Office (Excel and Word) – must be able to navigate a
    spreadsheet
    ●Excellent knowledge and proficiency in MS Outlook
    ●Able to work in a fast-paced environment & efficiently manage workflow
    ●Proactive and flexible to work in a changing environment
    ●Excellent written and verbal communication skills
    ●Demonstrates sound judgment
    ●Exceptional organizational skills and time management skills

    Nice to Haves:

    ●Typing skills 40-60 WPM.
    ●Post secondary preferred
    ●Knowledge of the insurance industry
    ●Critical thinking skills
    ●Bilingual (French and English) preferred, but not required
    ●Minimum of 1 year experience in Administrative role is an asset/ willing to reduce for bilingual
    resources


    Summary
    Interested in the Service Officer role in Markham? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!
    Our client is looking for a Service Officer for a 6 months contract in Markham. This position is working hybrid remote, Monday and Wednesday in the office and 3 days remote. There is a high possibility for contract extension as well based on the availability.
    Pay rate: $19.81/hour
    Rotational shifts: Monday to Friday 37.5hrs/week
    Shift timings: 10:00am-6:00pm


    Advantages
    ●Gain experience working for a leading and globally recognized organization
    ●Earn a competitive rate within the industry
    ●Work full time hours on a 6 month assignment with potential for extension
    ●Start date is ASAP


    Responsibilities
    As a Service Officer, your duties will include but not be limited to:
    ●Building strong working relationships with partners and management by providing appropriate and accurate information
    ●Contributing positively to CEI by continuously evaluating department speed and accuracy.
    ●Working collaboratively with internal partners to ensure a legendary customer experience in all interactions.
    ●Sharing knowledge, expertise and providing training to the department.
    ●Taking ownership of issues, using expertise and problem solving to enhance client satisfaction
    ●Exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
    ●Managing expectations/concerns through strong communication skills, both verbal and written
    ●Maintaining proficiency with software applications/programs and/or department specific
    systems as required (ie. MS Office, Word, Claim Center, As400, Excel, Outlook, etc.)
    ●Taking initiative to identify and recommend improvements in own job function, research
    and/or investigate issues requiring resolution in order to execute on assigned tasks
    ●Using software programs and other tools or equipment with ease and efficiency, and provide
    documents/ information that effectively support the needs of the team
    ●Being an effective resource and flexible in adjusting to changing work priorities
    ●Participating fully as a member of a team supporting our partners and contribute to a positive work environment
    ●Keeping team/management informed and up-to-date about the status/progress of projects,
    and all relevant or useful information related to day-to-day activities
    ●Supporting the management team by continuously developing knowledge in own area


    Qualifications
    ●Personal computer and strong Wi-Fi connection (will be sent client equipment but they may need to use their own equipment for the initial training (will not be granted any internal client access will only be used for WebEx training)
    ●Working knowledge of Microsoft Office (Excel and Word) – must be able to navigate a
    spreadsheet
    ●Excellent knowledge and proficiency in MS Outlook
    ●Able to work in a fast-paced environment & efficiently manage workflow
    ●Proactive and flexible to work in a changing environment
    ●Excellent written and verbal communication skills
    ●Demonstrates sound judgment
    ●Exceptional organizational skills and time management skills

    Nice to Haves:

    ●Typing skills 40-60 WPM.
    ●Post secondary preferred
    ●Knowledge of the insurance industry
    ●Critical thinking skills
    ●Bilingual (French and English) preferred, but not required
    ●Minimum of 1 year experience in Administrative role is an asset/ willing to reduce for bilingual
    resources


    Summary
    Interested in the Service Officer role in Markham? Apply online today!
    Candidates moving towards the next step of the recruitment process will be contacted.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.