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Personal Response Associate

job details

summary

    job details
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry.

    This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!

    Salary: $18.50/hour.

    Start Date: August 8th

    Hours:
    8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM EST
    Scheduled 5 days a week (including weekends)



    Advantages
    - Work with a leading global company
    - Permanent full-time employment
    - Impact lives and provide peace of mind to families
    - Great work culture
    - Employee benefit plan

    Responsibilities
    - Communicating with customers in an inbound and outbound capacity with care and urgency
    - Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures
    - Troubleshooting equipment issues by conducting daily test calls with customers
    - Writing and updating incident reports and customer files with accuracy and procession
    - Providing exceptional customer service showing compassion and care
    - Meeting daily performance targets
    - Completing daily tasks and participate in ad-hoc activities assigned by Team Leads


    Qualifications
    - High School Diploma or GED is required
    - Bilingual in English/Cantonese or English/French is an asset
    - Min 2 years of call center/customer service experience preferred
    - Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)
    - Knowledge of Windows applications and ability to learn new systems & software quickly
    - Demonstrated proficiency in oral and written communication with fast and accurate typing
    - Excellent problem-solving skills and attention to detail
    - Ability to work independently in a fast-paced environment


    Summary
    If you are interested, apply now!
    1) Apply online!
    2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate"

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry.

    This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!

    Salary: $18.50/hour.

    Start Date: August 8th

    Hours:
    8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM EST
    Scheduled 5 days a week (including weekends)



    Advantages
    - Work with a leading global company
    - Permanent full-time employment
    - Impact lives and provide peace of mind to families
    - Great work culture
    - Employee benefit plan

    Responsibilities
    - Communicating with customers in an inbound and outbound capacity with care and urgency
    - Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures
    - Troubleshooting equipment issues by conducting daily test calls with customers
    - Writing and updating incident reports and customer files with accuracy and procession
    - Providing exceptional customer service showing compassion and care
    - Meeting daily performance targets
    - Completing daily tasks and participate in ad-hoc activities assigned by Team Leads


    Qualifications
    - High School Diploma or GED is required
    - Bilingual in English/Cantonese or English/French is an asset
    - Min 2 years of call center/customer service experience preferred
    - Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)
    - Knowledge of Windows applications and ability to learn new systems & software quickly
    - Demonstrated proficiency in oral and written communication with fast and accurate typing
    - Excellent problem-solving skills and attention to detail
    - Ability to work independently in a fast-paced environment


    Summary
    If you are interested, apply now!
    1) Apply online!
    2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate"

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.