Process Improvement Lead

The ideal candidate should have led and implemented Process Improvement / Change management / Continuous improvement. Projects.

Advantages
- Fully remote
- Opportunity to work with a large reputable organization.
- Will be converted to a permanent employee upon completion of 6 months
- Competitive hourly pay / annual salary
- Eligible for competitive benefits

Responsibilities
- 60 % of the responsibility would be to lead the implementation of process improvement and achieve quantifiable results in improving service delivery and operational efficiency
- 30% of the responsibility would be to
- Implement process improvements by analyzing the existing process to determine pain points resulting in customer service issues
- Identify and conceptualize possible solutions/system improvements
- Documenting existing and/improved process via flow charting using tools like Visio
- 10 % of the responsibility would be to
- Work directly with internal and external stakeholders
- Provide coaching to the process owners to support their improvement efforts

Qualifications
- Minimum 5 years of experience leading and implementing process improvements/change management (Continuous improvement projects)
- Excellent communication skills
- Critical thinker and active listener
- Excellent Analytical skills
- Should be able to lead projects independently

Summary
If you are a Process improvement specialist who has over 5 years of experience working on any Process Improvement / Change management / Continuous improvement projects, we would like to speak with you. You can directly apply on this link and we will contact you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.