Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning Air Canada’s Product distribution, Corporate Customers and Sales applications. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand. These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality and the development of new tools to manage Travel Agency commissions. This position will be reporting to the “Manager, Application Development and Maintenance” responsible for Product Distribution Sales and Joint Ventures. Responsibilities Develop, deliver, and maintain Product Distribution, Sales and Joint Ventures applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applicationsTroubleshoot and fix software, messaging, and connectivity issues in various projectsWork closely with relevant stakeholders to collect and use information for improved operational and commercial performanceCollaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.Reviewing and analyzing data from multiple internal and external stakeholdersMaintaining and updating technical documents, flowcharts, and proceduresCommunicating analysis results and making recommendations to relevant stakeholdersProvide support for the business analysis and technology/business integration effortsConduct requirement and systems analysis and translate business requirementsSupport multiple working methodologies such as Hybrid, Agile, DevOpsSupport in creating business casesSupport planning and monitoring processesProvide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.Qualifications At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset A relevant University degree/technical certification, and/or relevant experience commensurate to the roleUnderstanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assetsKnowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage.Exceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsGood knowledge of implemented web/ application initiatives.Ability to following processes and directivesKnowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skillsFlexibility and willingness to work extended hours, when required Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.