Production Support Analyst
Long term contract
Candidates must be able to be in the MONTREAL office 2 days a week
Resume and info: daniel.zapata@randstad.ca
----------------------------------
Missions
* Provide timely resolution of functional and technical issues and communicate with the end users
...
Production Support Analyst
- posted May 6th, 2022
apply now
Do you have an account?
log in to applyapply as a new user
- 8 characters
- 1 small letter
- 1 capital letter
- 1 number
.pdf, .doc, .docx, .rtf, .txt, .csv, .jpg, .jpeg / max 8 mb
drop files here
google drive
dropbox
the application process.
Learn what’s next in the application process and find out how we help you land the right job.
related jobs.
see all jobs- As part of a project to implement a compliance solution in the Dynamics environment in the area of complaint management, we are looking for a consultant who will play the role of Dynamics 365 analyst. He will be supervised by the project architect, who defines the orientation of the solution to be implemented.Here are the responsibilities:- Analyst: Dynamics 365 analysisThis advisor must demonstrate good expertise on Microsoft Dynamics 365.Experience/Expertise required in:AnalystCRM Dynamics 365, services component-RequiredKnowledge of Power Apps, Power Platform, Dataverse-MandatoryPrinciples of integration with Dynamics (API…)-MandatoryKnowledge of Azure functions and azure service bus - PreferredAutomation Principles (DevOps, Continuous Integration, Continuous Delivery)-MandatoryPrinciples of Automated Testing - DesiredMicrosoft Dynamics CRM Solution Architecture - MandatoryDynamics 365 Setup - RequiredNumber of years of experience in CRM Dynamics-At least 5 yearsProject delivery in agile mode-At least 2 projectsHave worked with the Agile-Mandatory modeTools (Jira, Confluence, Visual Studio, Azure DevOps) - Desired.Net /.NET (full-stack) or C#-RequiredInfrastructure As Code (IAC)” with Azure Resource Manager (ARM) or Bicep (Asset)-DesiredDevelopment knowledge on Microsoft Azure using a microservices approach - PreferredActively participate in application architecture decisions and solution development - DesiredThank youAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
- Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The purpose of Service Management is to unify Air Canada’s IT services delivery for consistency and quality across its internal and sourced environment to ITIL/ITSM best practices.Manage service desk and end user environments to ensure successful availability, continuity and security of the services. This position will be reporting into the Manager, End User Services. ResponsibilitiesResponsible for supporting Air Canada’s Office 365 tenant, including Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Yammer, etc. to ensure successful availability, continuity, and security of the services.Responsible for guiding the strategy for planning, architecture, design, documentation, and implementation of Office 365 operationalization offerings in line with ITSM processes. This includes the modernization of our service catalog with automation where possible.Streamline and keep licensing models clean and current to save costs.Evaluate and operationalize new collaboration tools as necessary.Ensure adherence to defined organizational processes for continued consistency of IT services delivery.Act as first point of contact into IT organization.Promote use of self service and review service catalogue to reduce service cost & enhance user experience.Responsible for monitoring critical systems, and support resolution of critical/non-critical incidents. Point of contact for level 3 support and escalation for issues relating to Office 365, as well as for contacting Microsoft Premier Support.Manage vendors that support Office 365 and other productivity tools.Support requirement and systems analysis efforts, including translating business requirements.Support business case creation efforts.Handle technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices.Demonstrate significant technical depth to handle strategic technology priorities.Evangelize new, agile forms of working enabled by collaboration toolsets.Qualifications 3-5 years of IT technology or operations experience in a large companyExperience managing Office 365 as a Global Administrator.Proficiency in PowerShell scripting a strong asset.Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing thingsAccountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthyCustomer Orientation - Demonstrated concern for satisfying one’s external and/or internal customersResults Orientation - Focusing on the desired result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding themAnalytical Thinking - Approaching a problem by using a logical, systematic, sequential approachInterpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to othersConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
- Randstad Technologies is looking for an IT Support Technician - Level 2 who can assume the following roles and responsibilities:- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Do you have the required criteria? Don't hesitate to apply immediately!AdvantagesWork from home until the reintegration in the office37.5 hours per weekDynamic environmentResponsibilities- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Qualifications- 3 years experience min. as an IT Technician- Knowledge of Active DirectorySummaryRandstad Technologies is looking for an IT Support Technician - Level 2 who can assume the following roles and responsibilities:- AD account modification (adding / removing directories etc.)- Addition, removal and modification of role in IAM / OIM- Grant the necessary access according to standards, established policies and security instructions to the various applications supported by this sector- Check requests made by partners to ensure consistency and feasibility- Establish and maintain a relationship of trust and ensure customer satisfaction by ensuring personalized service and quality work- Identify operational issues and make recommendations to optimize processes and procedures while ensuring to deliver quality service to our users;- Inform the team leader and / or management of difficulties in the delivery of the service and propose actions / solutions to optimize the delivery of the service;- Be accountable for the information transmitted to the various execution teams in order to ensure rapid service delivery without negative impact to users.Do you have the required criteria? Don't hesitate to apply immediately!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
