Program Manager Observability

As a Program Manager with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process


Responsibilities
Works closely with Support and Operations teams to correlate qualitative and experiential feedback from stores to drive monitoring and alerting initiatives.
Guides and coaches the system leads across various app teams to ensure the objectives of an Observability project are understood, documented, and measurable.
Manages Program financials (actuals & forecast), specifically focusing on ensuring retail spending on Observability technology is optimized and scaleable.
Ensure that dashboards and alerting are leveraged appropriately in help desk and daily operations delivery.
Ensure that Enterprise and industry best practices are shared effectively across engineering.
Creates overall timeline, stakeholder analysis, communication plan, cross-functional dependencies awareness, and reporting structure to track progress across multiple
workstreams with guidance from Sr. Technology Manager.
Effectively identifies and solves potential risks and issues while providing transparency to the applicable stakeholders.
Owns program-related resource management and 3rd party vendor management. Will be the point of contact for Procurement, Security, Legal, Stakeholder Management (Sponsor, Leadership, Architects).
Ensures all project/program tasks are clearly understood, assigned, and tracked.


Qualifications
 5+ years in technology or related field w/ 5+ yrs exp in project management, 1-2 yrs in program management scrum/safe or other agile practice certification required if leading a scrum team.
 Strong leadership skills, including influencing and gaining consensus without direct authority.
 Experience in managing waterfall, hybrid & agile delivery teams.
 Passion for problem-solving with an ability to excel in an ambiguous environment.

Summary
If you are a Program Manager and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.