Coordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectAdvantagesDefined Pension Plan after 3 months of employmentFull-time benefits start on first-day of employmentOpportunity to grow and accelerate your career quicklyResponsibilitiesReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members QualificationsPost-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectSummaryCoordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.