Our client in the insurance industry is looking for a User Experience Designer to join a wealth insurance team. The designer will take part in projects across Canada in bilingual teams for one of the largest technology programs. ROLE: As an experience designer, you’ll understand your users’ needs, generate wireframes to solve their problems, and prototype solutions for testing with users. PROGRAM OBJECTIVE: Achieve complete digital transformation of the business for all systems/products from a user perspective. PROJECT : Projects and requests will come from many sources: Insurance professionals, consultants, sales department, marketing, technology, business projects, managers and VPs, call center consultants, trainers needing support ect. BENEFITS: This is a 1 year remote contract offered anywhere in Canada, technological equipment is also provided.CONTACT ME TO SUBMIT YOUR PORTFOLIO: email@example.comAdvantages- Important program for the company and for the innovation (R&D) and future projects - Large leading company in Quebec (more than 8,300 employees)- Business-oriented multidisciplinary project team - Project management in agile mode- Bilingual environmentClient's particularity:- First 21 hours not billable, because onboarding on the project (if INC)- 35 hours per week- 2 weeks closed for holidays + 2 weeks of mandatory vacation in the summer- 2 professional references to complete- Credit AND criminal investigation done by the client- Criminal investigation (Mintz) done by us- Equipment provided - computer, monitor, keyboard, mouse, headset,- 100% remote or at the office depending on candidate's interestResponsibilities- Develop and implement tools and processes to understand customers, e.g., surveys, other listening posts, personas, journey mapping- Analyze and identify friction points from the users’ perspective, based on your user research- Synthesize customer insights across research at the journey level - Generate ideas through ideation techniques such as design thinking, brainstorming, empathy mapping, etc to create future state- Select the most promising idea(s) based on their feasibility, desirability and viability, among other criteria- Prototype designs, which can range from simple paper sketches to high- fidelity and interactive digital wireframes- Carry out customer experience strategy tasks such as creating new customer experiences, analyzing customer feedback and data, and managing processes to understand customer pain points and desires. - Work with team to align the roadmap to vision and continuous insights to ensure voice of the customer is heard- Produce a design solution that will benefit both your company and your users- Identify metrics to track and ensure those metrics are linked to business outcomesQualificationsDeliverables/Skills: - 10 years of experience in Design- Journeys, Task Flows, and Userflows- Wireframes- Waterfall, Agile, and Hybrid Production Methodologies - Workshops- Prototypes- Heuristic Evaluation Reports on Experience- Design Systems- Experience Pattern Libraries- Human Centered Design- Tools used: MIRO, Adobe ect. SummaryFor more information or to apply, please contact me: firstname.lastname@example.org or via LinkedIn: https://www.linkedin.com/in/gabriellelarochellecrha/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.