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      • Ottawa, Ontario
      • Permanent
      • $70,000 - $85,000 per year
      Are you an experienced Call Centre or Customer Service Manager looking for your next challenge? Do you love getting to work with a great team of people, and contribute to your team's success? Are you the go-to person on your team right now? If so, we might have just the role for you!We are looking for a Call Centre Manager to work with an awesome team, based out of the office in the heart of Ottawa! Though this position would be partially remote for now, there is a planned return to the office in the fall, so you would need to be flexible with that! You'll get to contribute daily to improving the lives of your fellow citizens through the project you'll be leading, and you'll get to provide supervision, guidance and support to a great team!If this sounds like what you're looking for, please read on for more details!AdvantagesWhy you'll love it here:- flexible working hours - typically 830-5, but the centre is open from 8am-9pm M-F- competitive salary (range starts at 70k)- comprehensive vacation and benefits package- beautiful modern office (once you're back)- ResponsibilitiesWhat you'll do here:- Oversee the operations of the call centre, including things like application processing, staffing, scheduling, trianing and mentoring!- Help maintain call standards and service level agreements- Ensure staffing levels to meet targets and deadlines- Create and manage processes to improve call efficiency and customer satisfaction- Help build relationships at all levels, and manage the relationship with the customersQualificationsWhat you'll need to be successful:- at least 5+ years of call centre management expereince- at least 1 year of client interaction with 3rd party vendors- lots of expereince with leading, delegating, performance managing, and coaching teams- remote team management expereince will be a strong asset- Bilingual in English and French would be an asset, but excellent communication in English is requiredSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Subject Line "Call Centre Manager"We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Rikki and ErinRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced Call Centre or Customer Service Manager looking for your next challenge? Do you love getting to work with a great team of people, and contribute to your team's success? Are you the go-to person on your team right now? If so, we might have just the role for you!We are looking for a Call Centre Manager to work with an awesome team, based out of the office in the heart of Ottawa! Though this position would be partially remote for now, there is a planned return to the office in the fall, so you would need to be flexible with that! You'll get to contribute daily to improving the lives of your fellow citizens through the project you'll be leading, and you'll get to provide supervision, guidance and support to a great team!If this sounds like what you're looking for, please read on for more details!AdvantagesWhy you'll love it here:- flexible working hours - typically 830-5, but the centre is open from 8am-9pm M-F- competitive salary (range starts at 70k)- comprehensive vacation and benefits package- beautiful modern office (once you're back)- ResponsibilitiesWhat you'll do here:- Oversee the operations of the call centre, including things like application processing, staffing, scheduling, trianing and mentoring!- Help maintain call standards and service level agreements- Ensure staffing levels to meet targets and deadlines- Create and manage processes to improve call efficiency and customer satisfaction- Help build relationships at all levels, and manage the relationship with the customersQualificationsWhat you'll need to be successful:- at least 5+ years of call centre management expereince- at least 1 year of client interaction with 3rd party vendors- lots of expereince with leading, delegating, performance managing, and coaching teams- remote team management expereince will be a strong asset- Bilingual in English and French would be an asset, but excellent communication in English is requiredSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Subject Line "Call Centre Manager"We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Rikki and ErinRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 10 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.50 per hour• Full time hours on a 10 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 10 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 10 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $16.50 per hour• Full time hours on a 10 month contract- MUST be available for shifts between Monday-Friday 8:00am - 8:00pm and Saturday 8:30am - 4:30pm (approx. 1-2 Saturday shifts per month)• Work remotely until further notice (supporting Markham, ON office)ResponsibilitiesIn this role you will be responsible for providing "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)Qualifications• 1 - 2 years’ call centre experience• Billing/Credit experience is an asset, but not required• Excellent telephone manner and communication skills• Excellent written and oral communication skills• Ability to multitask in a fast paced environment• Ability to adapt quickly to change• Problem solving skills• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens• Proficient in Windows applications• Specifically MS Excel and MS WordSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Call Centre Billing Representative to work a 10 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $16.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Permanent
      • $22.29 per hour
      Do you love customer service and answering high volume phone calls? Are you organized with high attention to detail? Do you have solid typing and computer skills? Are you looking for a role where you can work from the safety of your own home? We are hiring inbound call centre representatives to handle high volume inbound phone calls from medical patients. You will provide front-line support via telephone for future medical appointments and procedures. This role is a high volume call centre position that is work from home.When: Starting July 5th 2021 ongoing until December 2021 (or longer)Where: Working from home, anywhere in British ColumbiaPay rate: Hourly pay rate is $22.29Hours: Monday to Sunday, between 7.00am to 7.30pm (8 hours a day or less / 5 days a week or less)• Pay rate of $22.29/hour• $85 per month extra to cover internet fees • Potential for extension or permanent work• Potential to be moved into another campaign after this campaign finishes in December 2021• Work from the comfort of your own home**Equipment (laptop) will be provided** *** Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!) ***If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC". All applications are welcome, but only those who meet the requirements will be contacted.We look forward to hearing from you!Thank you.Advantages• Pay rate of $22.29/hour• $85 per month extra to cover internet fees• Monday to Sunday, between 7.00am to 7.30pm (8 hours a day or less / 5 days a week or less)• Equipment provided (laptop)• Potential for extension or permanent work• Work from the comfort of your own home• Remote role in British Columbia• Training provided via Zoom• Excellent call centre experience• After the 10 week assignment you will be eligible to apply for permanent position with company as and when these ariseResponsibilities• Answering high volumes of inbound phone calls from medical patients and booking appointments for them using scheduling system• Being very empathetic and maintain high confidentiality• Keeping accurate records of customer interactions and medical bookings• Communication with internal departments • Providing professional and excellent customer service at all times • Working remotely for a large team QualificationsQualifications:• Must have private workspace• Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!)• 1+ minimum call centre experience / telephone experience• Call centre experience is required for this role, unfortunately those without experience working with telephones will not be contacted• Typing speed of 40 WPM +• Excellent English language and professional communication skills, both verbal and written• Understanding of principles of privacy and security of personal informationSummaryIf you are interested in this position, please do not hesitate to reach out to us by:- Applying directly to this advert or,- Emailing: Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC"Whilst we appreciate all interest, candidates without call centre / telephone experience will not be contacted for this role. Thank you!Thank you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you love customer service and answering high volume phone calls? Are you organized with high attention to detail? Do you have solid typing and computer skills? Are you looking for a role where you can work from the safety of your own home? We are hiring inbound call centre representatives to handle high volume inbound phone calls from medical patients. You will provide front-line support via telephone for future medical appointments and procedures. This role is a high volume call centre position that is work from home.When: Starting July 5th 2021 ongoing until December 2021 (or longer)Where: Working from home, anywhere in British ColumbiaPay rate: Hourly pay rate is $22.29Hours: Monday to Sunday, between 7.00am to 7.30pm (8 hours a day or less / 5 days a week or less)• Pay rate of $22.29/hour• $85 per month extra to cover internet fees • Potential for extension or permanent work• Potential to be moved into another campaign after this campaign finishes in December 2021• Work from the comfort of your own home**Equipment (laptop) will be provided** *** Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!) ***If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC". All applications are welcome, but only those who meet the requirements will be contacted.We look forward to hearing from you!Thank you.Advantages• Pay rate of $22.29/hour• $85 per month extra to cover internet fees• Monday to Sunday, between 7.00am to 7.30pm (8 hours a day or less / 5 days a week or less)• Equipment provided (laptop)• Potential for extension or permanent work• Work from the comfort of your own home• Remote role in British Columbia• Training provided via Zoom• Excellent call centre experience• After the 10 week assignment you will be eligible to apply for permanent position with company as and when these ariseResponsibilities• Answering high volumes of inbound phone calls from medical patients and booking appointments for them using scheduling system• Being very empathetic and maintain high confidentiality• Keeping accurate records of customer interactions and medical bookings• Communication with internal departments • Providing professional and excellent customer service at all times • Working remotely for a large team QualificationsQualifications:• Must have private workspace• Must have internet connected via Ethernet cable or wire (hard-wired internet, no wifi!)• 1+ minimum call centre experience / telephone experience• Call centre experience is required for this role, unfortunately those without experience working with telephones will not be contacted• Typing speed of 40 WPM +• Excellent English language and professional communication skills, both verbal and written• Understanding of principles of privacy and security of personal informationSummaryIf you are interested in this position, please do not hesitate to reach out to us by:- Applying directly to this advert or,- Emailing: Sophie.hickles@randstad.ca with the subject "Inbound Call Centre - Work from BC"Whilst we appreciate all interest, candidates without call centre / telephone experience will not be contacted for this role. Thank you!Thank you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Advantages• Gain experience working for a globally recognized organization• Work full time hours a 12 month assignment• Earn a competitive pay rate within the industry• Work from home until further notice (Toronto, ON office)Responsibilities• Account-level triage for compliance and operational controls for the department• Report of compliance test results, and critical quality issues• Investigation and respond to department related complaints, escalate any high-risk situations as appropriate• Maintenance of visual management boards, and digital equivalents• Work with the process managers to identify process improvementsQualifications• Bachelor's degree in Engineering, Business, Commerce or Science• At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively• At least 2 years of customer service experience in a banking call center or financial services call center• At least 1 year working with Excel (pivot tables, formulas, etc) and reviewing large sets of data• At least 2 years experience working in the Financial Industry• Experience with data analysis or desire to learn• Proficient using agent facing systemSummaryAre you an intermediate - senior customer service professional with experience leading call centre teams? Have you been responsible for handling escalated calls, as well as trying to create process improvements within the call centre environment? Are you looking to further develop your skills within a well recognized company? If so, we have an excellent opportunity for you! We are currently looking for a Project Coordinator - Call Centre Operations to support our client, a globally recognized financial institution. In this role you will work full time hours on a 12 month assignment, working remotely until further notice, and earn a competitive pay rate within the industry. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment (potential to convert to permanent) supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.25 per hour• Full time hours on a 3 month contract with potential to convert to permanent• Work remotely until further notice (supporting Montreal, QC office)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles• Knowledge of the General system (an asset)• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment (potential to convert to permanent) supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.25 per hour• Full time hours on a 3 month contract with potential to convert to permanent• Work remotely until further notice (supporting Montreal, QC office)ResponsibilitiesOffer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.Responsibilities:• Handle all incoming calls and emails for Personal Lines & Commercial Lines• Modify billing methods• Modify banking information• Transaction & application of credit card payments• Reinstatement of cancelled policies based on approved guidelinesQualifications• Bilingual in French and English• Ability to handle several tasks quickly and precisely in a proactive environment• 1-2 years’ experience in a call centre• Precise and proficient typing skills• Organized• Logical and Analytical• Knowledge of basic Accounting Principles• Knowledge of the General system (an asset)• Good knowledge of Excel and Word• Ability to adapt to changeSummaryAre you a customer service professional with previous experience in a fast paced call centre environment? Do you have experience handling billing/payment related activities? If so we have a great opportunity for you! We are currently looking for a Bilingual Call Centre Billing Representative to work a 3 month assignment supporting our client, a leading Insurance company. In this role you will work 37.5 hours per week at a rate of $17.25 per hour, and work remotely until further notice (supporting downtown Montreal, QC office). Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint Catharines, Ontario
      • Permanent
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in St Catharine's! We are looking for candidates to start June 14th for a permanent role.If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: Monday June 14 2021Hours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in St Catharine's! We are looking for candidates to start June 14th for a permanent role.If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: Monday June 14 2021Hours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser! We are looking for candidates to start ASAP. Permanently WFH anywhere in GTA (Toronto)If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: ImmediateHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing) (MUST HAVE OUTBOUND)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser! We are looking for candidates to start ASAP. Permanently WFH anywhere in GTA (Toronto)If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: ImmediateHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing) (MUST HAVE OUTBOUND)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Hamilton, Ontario
      • Permanent
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in St Catharine's! We are looking for candidates to start June 14th for a permanent role.If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: Monday June 14 2021Hours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience as a outbound call agent? Are you empathetic and a people person? Do you want to work from home?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in St Catharine's! We are looking for candidates to start June 14th for a permanent role.If you are motivated, passionate and comfortable working in a fundraising call centre environment, then we have the position just for you.Start date: Monday June 14 2021Hours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pm Availability to work Saturdays Occasionally Pay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth RESPONSIBILITIESJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSUMMARYIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )AdvantagesHours of operation:Full Time 35 hours a weekAvailability for shifts between Monday-Friday 1pm - 1030pmPay Rate:$17.50 per hour (plus up to $2 an hour performance bonus)Where:- Work from Home (Must have the proper set up and equipment: Windows computer, headset, internet)What:- Outbound call centre (Fundraising)- Permanent Full Time 35 hours a week- Opportunity for growth ResponsibilitiesJob Duties for Call Centre Fundraiser include:- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experience- Able to have a natural conversation and go off script to make customer connections and experience - NO COLD CALLING - Calls are made to previous donorsQualifications- Customer service or Call centre experience is required (Outbound or Telemarketing)- Able to work between the hours of 1pm - 1030pm Monday - Friday- Clear communication skills over the phone- Exceptional listening and conversational skills- Is tech savvy and able to troubleshoot computer when needed- Access to reliable, uninterrupted, high speed internet (15 MPS+)- Ability to run Ethernet cord to PC from the router.- USB Headset with integrated microphone- Windows 7 or higher PC (chrome books and Mac’s not supported)- Access to a quiet home office space free from distractions and background soundsSummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Elise at elise.hofman@randstad.ca (Reference: Outbound Fundraiser )Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Contract
      We are looking for a detail oriented, driven and committed individual to join a great organization in the pharmaceutical industry. If you're the right one for us, you take pride in providing excellent customer service, are comfortable working in a call centre environment and love taking on new challenges. You are able to consistently excel, and demonstrate the ability to handle customers with ease. What are the responsibilities?- Working within an inbound call centre in both French and English- Tracking/entering customer orders - Troubleshooting any order discrepancies and assisting client inquiriesLocation: Mississauga (Steeles Ave and Winston Churchill Blvd)Hours: Monday to Friday, 9am to 5pmAdvantagesWhat's in it for you?- On site cafeteria - Excellent organization with full training provided- Accessible by Public Transit- Great working environment/team oriented - Professional work environment - Opportunities for permanent hire and advancement - Medical and dental benefits available through RandstadQualificationsWhat are we looking for?- Minimum 1 year of call centre experience- Excellent communication in English and French- Knowledge of Microsoft OfficeHOW TO APPLY:1. Apply online.2. Send your resume to navpreet.sandhu@randstad.ca (Reference Bilingual order management)Sara,Navpreet,NavpreetAdvantagesWhat's in it for you?- On site cafeteria - Excellent organization with full training provided- Accessible by Public Transit- Great working environment/team oriented - Professional work environment - Opportunities for permanent hire and advancement - Medical and dental benefits available through RandstadResponsibilitiesWhat are the responsibilities?- Working within an inbound call centre in both French and English- Tracking/entering customer orders - Troubleshooting any order discrepancies and assisting client inquiriesQualificationsWhat are we looking for?- Minimum 1 year of call centre experience- Excellent communication in English and French- Knowledge of Microsoft OfficeHOW TO APPLY:1. Apply online.2. Send your resume to krisha.kapadia@randstad.ca (Reference #2053296)SummaryWe are looking for a detail oriented, driven and committed individual to join a great organization in the pharmaceutical industry. If you're the right one for us, you take pride in providing excellent customer service, are comfortable working in a call centre environment and love taking on new challenges. You are able to consistently excel, and demonstrate the ability to handle customers with ease. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a detail oriented, driven and committed individual to join a great organization in the pharmaceutical industry. If you're the right one for us, you take pride in providing excellent customer service, are comfortable working in a call centre environment and love taking on new challenges. You are able to consistently excel, and demonstrate the ability to handle customers with ease. What are the responsibilities?- Working within an inbound call centre in both French and English- Tracking/entering customer orders - Troubleshooting any order discrepancies and assisting client inquiriesLocation: Mississauga (Steeles Ave and Winston Churchill Blvd)Hours: Monday to Friday, 9am to 5pmAdvantagesWhat's in it for you?- On site cafeteria - Excellent organization with full training provided- Accessible by Public Transit- Great working environment/team oriented - Professional work environment - Opportunities for permanent hire and advancement - Medical and dental benefits available through RandstadQualificationsWhat are we looking for?- Minimum 1 year of call centre experience- Excellent communication in English and French- Knowledge of Microsoft OfficeHOW TO APPLY:1. Apply online.2. Send your resume to navpreet.sandhu@randstad.ca (Reference Bilingual order management)Sara,Navpreet,NavpreetAdvantagesWhat's in it for you?- On site cafeteria - Excellent organization with full training provided- Accessible by Public Transit- Great working environment/team oriented - Professional work environment - Opportunities for permanent hire and advancement - Medical and dental benefits available through RandstadResponsibilitiesWhat are the responsibilities?- Working within an inbound call centre in both French and English- Tracking/entering customer orders - Troubleshooting any order discrepancies and assisting client inquiriesQualificationsWhat are we looking for?- Minimum 1 year of call centre experience- Excellent communication in English and French- Knowledge of Microsoft OfficeHOW TO APPLY:1. Apply online.2. Send your resume to krisha.kapadia@randstad.ca (Reference #2053296)SummaryWe are looking for a detail oriented, driven and committed individual to join a great organization in the pharmaceutical industry. If you're the right one for us, you take pride in providing excellent customer service, are comfortable working in a call centre environment and love taking on new challenges. You are able to consistently excel, and demonstrate the ability to handle customers with ease. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      • $14.25 per hour
      Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start July 13th for a temporary to permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, July 13thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, July 13th - Friday July 16th from 12:30pm - 9:00 pmAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you want to work with great Non-Profit organizations?Do you want to have an impact?Do you want to work in a growing sector?Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start July 13th for a temporary to permanent role.If you are motivated, passionate and comfortable working in a wide range of non-profit sectors, then we have the position just for you.Start date: Tuesday, July 13thInterviews: Phone interview will be conductedHours of operation:Shifts vary between Monday-Friday 12:30 PM to 9:00 PM and Saturday 11:00 AM to 5:00 PM (PICK YOUR OWN SHIFTS - a minimum of 3/week)Pay Rate: $14.25 per hour (plus weekly performance bonus) Where:- Work from Home (Must have the proper set up)What:- Outbound call centre (Fundraising) Training: - Mandatory training: Tuesday, July 13th - Friday July 16th from 12:30pm - 9:00 pmAdvantages- $14.25/hour, plus performance bonus (can earn up to an extra $2/hour on the phones)- Flexible Schedule - Pick the days you want to work! - This position is ideal for students or freelancers because of the great ability for flexible scheduling. - Professional office and working environment- Work for a great company- WORK FROM HOME- Great networking opportunityResponsibilitiesJob Duties for Call Centre Fundraiser include: - Outbound calls (call centre setting) - Fundraising - Collect donations- Provide a great customer experience QualificationsQualifications:- Customer service or Call centre experience is required (Outbound or Telemarketing preferred) - Flexible Scheduling - Must be able to work a minimum of 3 shifts a week- Clear communication skills over the phone - Exceptional listening and conversational skills- Has basic computer knowledge and data entry skills SummaryIf you are interested in the Call Center Fundraiser, apply now!- Apply online!- Send your resume to Anastasia at anastasia.kourniotis@randstad.ca (Reference: Outbound Fundraisers – Toronto)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Markham, Ontario
      • Contract
      Our client is looking for a Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for a Desk Support Specialist to work on-site at their Markham location for an initial 7 month contract.The role is to fulfil hardware replacements, peripheral requests along with new hire deployment of machines. This is deemed an essential role.Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationAdvantages- work with large respected corporation - opportunity to work with cutting edge technologies ResponsibilitiesPrimary duties include:- Providing technical troubleshooting with a focus on first call resolution- Ability to work in a remote call centre function, using contact / call centre tools (i.e. Five9)- Always being in ready state to take calls consecutively with limited down time- Taking ownership of support requests to resolution, and escalate to Tier 3 when and where applicable- Properly document and track all interactions using a ticketing system (Assyst)- Provide ‘how to’ instructions and guidance to end-users regarding OS (Win7/Win10), Migration tools and process- Package and deploy hardware along with configuration of OS and supporting applications.- Severity incident reporting, triage and escalationOther daily duties will include:- Following procedures as related to standard technical troubleshooting- Identify repeated and trending issues for escalation to Tier 2 / Program support team- Utilize, review and/or provide feedback on migration process documentation- Attend / Participate support team meetings/calls, when necessaryExperience/Skills Required- Strong customer service skills with the desire and ability to exceed customer expectations- 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when QualificationsExperience/Skills Required- Strong, customer service skills - 2-3 years’ experience in a Desk side environment- 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 5+ years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), and standard peripherals- Tech savvy with working knowledge of OS, office products and remote control- Experience using incident tracking tools (JIRA, Assyst, etc…)- Experience using contact/call centre systems and tools (Five9)- Acute attention to detail- Understanding of Active Directory and SCCM Deployment tool.- Strong team player- Friendly, compassionate and professional demeanor when engaging end-users of various management and technical levelsExperience/Skills Preferred- MCDST Certification would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementSummary- Bilingual - (French & English)- - 2-3 years’ experience in a Desk side environment - - 3-5 years’ experience supporting common Desktop applications and related hardware technologies- Experience deploying H/W & S/W- Experience within Enterprise environments ( prefer financial industry or insurance)-Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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