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        • Mississauga, Ontario
        • Contract
        A financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.What will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.Who are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members. If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, EliseAdvantagesA financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.ResponsibilitiesWhat will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.QualificationsWho are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members.Summary If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, Elise
        A financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.What will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.Who are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members. If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, EliseAdvantagesA financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.ResponsibilitiesWhat will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.QualificationsWho are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members.Summary If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, Elise
        • Mississauga, Ontario
        • Contract
        Do you have exceptional customer service skills and are computer savvy with a tech background? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!We are currently recruiting for a Service Availability Representative for a 6-month contract with a top 5 bank in Mississauga. (This job is on-site)Pay rate: $18.33/ hourHours: 37.5 hours a week, M to F 8 to 4 (3 weeks in a month) 10 to 6 (1 week in a month)Advantages- Work for a leading bank in Canada- 6-month contract- Potential for extension - Work in a fast-paced environment - Easy going department- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Service Availability Representative, your responsibilities will include, but are not limited to:• Diagnose and resolve hardware/software problems.• Install/upgrade PC hardware/software when required.• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable• Create and/or recognize exceptional service through established programs• Provide subject matter expertise for internal and external partners within defined area• Adopt new process and technology improvements• Coordinate the delivery, installation, implementation and repairs of equipment and technology• Ensure premises issues are dealt with in a timely manner escalating as required• Identify equipment needs to streamline procedures/processes and enhance service• Builds and maintains databases and various programs as required• Back office with some on call Qualifications- 1 year call centre- 1 year technical background- 1 year customer service - Vast experience with troubleshooting for operating systems (Windows) and application issues * Clear credit and criminal check required *SummaryInterested in this Service Availability Representative position in Mississauga? Apply online today!Qualified candidates will be contacted.
        Do you have exceptional customer service skills and are computer savvy with a tech background? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!We are currently recruiting for a Service Availability Representative for a 6-month contract with a top 5 bank in Mississauga. (This job is on-site)Pay rate: $18.33/ hourHours: 37.5 hours a week, M to F 8 to 4 (3 weeks in a month) 10 to 6 (1 week in a month)Advantages- Work for a leading bank in Canada- 6-month contract- Potential for extension - Work in a fast-paced environment - Easy going department- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Service Availability Representative, your responsibilities will include, but are not limited to:• Diagnose and resolve hardware/software problems.• Install/upgrade PC hardware/software when required.• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable• Create and/or recognize exceptional service through established programs• Provide subject matter expertise for internal and external partners within defined area• Adopt new process and technology improvements• Coordinate the delivery, installation, implementation and repairs of equipment and technology• Ensure premises issues are dealt with in a timely manner escalating as required• Identify equipment needs to streamline procedures/processes and enhance service• Builds and maintains databases and various programs as required• Back office with some on call Qualifications- 1 year call centre- 1 year technical background- 1 year customer service - Vast experience with troubleshooting for operating systems (Windows) and application issues * Clear credit and criminal check required *SummaryInterested in this Service Availability Representative position in Mississauga? Apply online today!Qualified candidates will be contacted.
        • Mississauga, Ontario
        • Contract
        A financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.What will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.Who are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members. If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, EliseAdvantagesA financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.ResponsibilitiesWhat will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.QualificationsWho are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members.Summary If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, Elise
        A financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.What will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.Who are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members. If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, EliseAdvantagesA financial service group in Toronto is looking to add Bilingual Customer Service Representatives on a 6 Month Contract Basis for their Mississauga team. Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? Do you want to work in office in the GTA? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you! This is a work in office opportunity in their modern renovated headquarters. Why do you want this job? -Located in office -Rotational shifts are from Saturday – Wednesday or Wednesday – Sunday between 9:00 am and 5:00 pm. -Starting salary is $20 an hour -Work for an industry leader who is continuously growing and expanding.ResponsibilitiesWhat will you be doing? -Working in a fast-paced environment that can be stressful at times -Answering a high volume of calls, between 40-50 calls per day and returning calls from voicemail.-Handling inquiries regarding cardholders information, balance and points status. -Suspend accounts for lost or stolen cards, register and activate cards. -Set up cardholders profiles.QualificationsWho are you? -Fluently bilingual in French and English -Previous experience handling a high volume of customers in a call centre environment or exceptional customer service experience in a fast paced environment – High standard code of ethics and confidentiality to handle sensitive information – Detailed Orientated and well organized - Tech-savvy, able to toggle between screens and navigate an online information system -Team player with the ability to work independently -Open minded- open to constructive feedback, open to asking for help and getting help from other members.Summary If you possess the skills we are looking for and are FLUENT BILINGUAL (FRENCH & ENGLISH) let's connect! To apply: 1. Apply online! 2. Send a copy of your resume to navpreet.sandhu@randstad.ca or elise.hofman@randstad.ca and mention "Bilingual Customer Service Representative " Qualified Bilingual Candidates will be Contacted (FRENCH & ENGLISH SPEAKING) Sara, Navpreet, Elise
        • Mississauga, Ontario
        • Permanent
        Are you a detail oriented Bilingual Customer Service Leader with strong problem solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market leader in ventilation in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a Bilingual Customer Experience Supervisor and Site-Leader to support their call centre team.Why do you want the position?-Permanent opportunity working for a leader in the heating and ventilation industry -Regular business hours Monday to Friday 8:30 am to 5:00 pm-Great location in Mississauga near public transit and major highways – intersection of Derry and McLaughlin -Competitive salary of $70,000- 75,000-Opportunity to collaborate cross-functionally with other departments throughout the organization to resolve issues and establish protocol and best practices.-Partner with management to determine departmental policies and procedures.-Opportunity to be the Site Leader for the Toronto Team and Mississauga Office-WFH twice a week What you will be doing as a Bilingual Customer Experience Supervisor?-Plan and coordinate work within the department to ensure call volume is addressed promptly and effectively.- Plan short- and medium-term activities for the department to ensure the best use of companyresources in achieving objectives for growth, profitability and operational efficiency.- Assign employee work hours and schedules to meet departmental needs. Coordinate with-Establish departmental goals and monitor performance to goal & generate reports -Develop employee performance reviews and recommend compensation increases. Partner with management to address issues with employee performance.- Work with customers and our Sales Team in the resolution of products and/or service type issues- Monitor and assist in the creation and quarterly review of the departmental budget.-Submit recommendations on any new systems or cost improvement proposals to management-for review and approval.-Maintain accurate employee timekeeping records for customer service employees to ensure accurate payroll processing.-Oversee recruitment, evaluate training requirements for the department and make recommendations for improvement.Are you qualified to be the next Bilingual Customer Experience Specialist?-Fluently bilingual in French and English (Oral & Written Communication)-3-5 years of experience in customer service management experience in Call Centre-Proficient in Salesforce and all MS Office Applications-Post-secondary degree or diploma preferably in general business or customer relations.-Demonstrated problem solving ability in the resolution of customer issues.-Strong interpersonal skills to work with other departments to resolve problems and enhance service levels to customers.-Must be flexible to work In Office Location If you are passionate about customer service and being a great leader, If you are fully fluent in French, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.ca to be considered with subject Line HVAC- Bilingual CSR Manager.Sara,Navpreet,AdvantagesWhy do you want the position?-Permanent opportunity working for a leader in the heating and ventilation industry -Regular business hours Monday to Friday 8:30 am to 5:00 pm-Great location in Mississauga near public transit and major highways – intersection of Derry and McLaughlin -Competitive salary of $70,000- 75,000-Opportunity to collaborate cross-functionally with other departments throughout the organization to resolve issues and establish protocol and best practices.-Partner with management to determine departmental policies and procedures.-Opportunity to be the Site Leader for the Toronto Team and Mississauga Office-WFH twice a week ResponsibilitiesWhat you will be doing as a Bilingual Customer Experience Supervisor?-Plan and coordinate work within the department to ensure call volume is addressed promptly and effectively.- Plan short- and medium-term activities for the department to ensure the best use of companyresources in achieving objectives for growth, profitability and operational efficiency.- Assign employee work hours and schedules to meet departmental needs. Coordinate with-Establish departmental goals and monitor performance to goal & generate reports -Develop employee performance reviews and recommend compensation increases. Partner with management to address issues with employee performance.- Work with customers and our Sales Team in the resolution of products and/or service type issues- Monitor and assist in the creation and quarterly review of the departmental budget.-Submit recommendations on any new systems or cost improvement proposals to management-for review and approval.-Maintain accurate employee timekeeping records for customer service employees to ensure accurate payroll processing.-Oversee recruitment, evaluate training requirements for the department and make recommendations for improvement.QualificationsAre you qualified to be the next Bilingual Customer Experience Specialist?-Fluently bilingual in French and English (Oral & Written Communication)-3-5 years of experience in customer service management experience in Call Centre-Proficient in Salesforce and all MS Office Applications-Post-secondary degree or diploma preferably in general business or customer relations.-Demonstrated problem solving ability in the resolution of customer issues.-Strong interpersonal skills to work with other departments to resolve problems and enhance service levels to customers.-Must be flexible to work In Office Location SummaryAre you a detail oriented Bilingual Customer Service Leader with strong problem solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market leader in ventilation in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a Bilingual Customer Experience Supervisor and Site-Leader to support their call centre team.
        Are you a detail oriented Bilingual Customer Service Leader with strong problem solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market leader in ventilation in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a Bilingual Customer Experience Supervisor and Site-Leader to support their call centre team.Why do you want the position?-Permanent opportunity working for a leader in the heating and ventilation industry -Regular business hours Monday to Friday 8:30 am to 5:00 pm-Great location in Mississauga near public transit and major highways – intersection of Derry and McLaughlin -Competitive salary of $70,000- 75,000-Opportunity to collaborate cross-functionally with other departments throughout the organization to resolve issues and establish protocol and best practices.-Partner with management to determine departmental policies and procedures.-Opportunity to be the Site Leader for the Toronto Team and Mississauga Office-WFH twice a week What you will be doing as a Bilingual Customer Experience Supervisor?-Plan and coordinate work within the department to ensure call volume is addressed promptly and effectively.- Plan short- and medium-term activities for the department to ensure the best use of companyresources in achieving objectives for growth, profitability and operational efficiency.- Assign employee work hours and schedules to meet departmental needs. Coordinate with-Establish departmental goals and monitor performance to goal & generate reports -Develop employee performance reviews and recommend compensation increases. Partner with management to address issues with employee performance.- Work with customers and our Sales Team in the resolution of products and/or service type issues- Monitor and assist in the creation and quarterly review of the departmental budget.-Submit recommendations on any new systems or cost improvement proposals to management-for review and approval.-Maintain accurate employee timekeeping records for customer service employees to ensure accurate payroll processing.-Oversee recruitment, evaluate training requirements for the department and make recommendations for improvement.Are you qualified to be the next Bilingual Customer Experience Specialist?-Fluently bilingual in French and English (Oral & Written Communication)-3-5 years of experience in customer service management experience in Call Centre-Proficient in Salesforce and all MS Office Applications-Post-secondary degree or diploma preferably in general business or customer relations.-Demonstrated problem solving ability in the resolution of customer issues.-Strong interpersonal skills to work with other departments to resolve problems and enhance service levels to customers.-Must be flexible to work In Office Location If you are passionate about customer service and being a great leader, If you are fully fluent in French, apply now! Apply online directly, or send your resume to navpreet.sandhu@randstad.ca to be considered with subject Line HVAC- Bilingual CSR Manager.Sara,Navpreet,AdvantagesWhy do you want the position?-Permanent opportunity working for a leader in the heating and ventilation industry -Regular business hours Monday to Friday 8:30 am to 5:00 pm-Great location in Mississauga near public transit and major highways – intersection of Derry and McLaughlin -Competitive salary of $70,000- 75,000-Opportunity to collaborate cross-functionally with other departments throughout the organization to resolve issues and establish protocol and best practices.-Partner with management to determine departmental policies and procedures.-Opportunity to be the Site Leader for the Toronto Team and Mississauga Office-WFH twice a week ResponsibilitiesWhat you will be doing as a Bilingual Customer Experience Supervisor?-Plan and coordinate work within the department to ensure call volume is addressed promptly and effectively.- Plan short- and medium-term activities for the department to ensure the best use of companyresources in achieving objectives for growth, profitability and operational efficiency.- Assign employee work hours and schedules to meet departmental needs. Coordinate with-Establish departmental goals and monitor performance to goal & generate reports -Develop employee performance reviews and recommend compensation increases. Partner with management to address issues with employee performance.- Work with customers and our Sales Team in the resolution of products and/or service type issues- Monitor and assist in the creation and quarterly review of the departmental budget.-Submit recommendations on any new systems or cost improvement proposals to management-for review and approval.-Maintain accurate employee timekeeping records for customer service employees to ensure accurate payroll processing.-Oversee recruitment, evaluate training requirements for the department and make recommendations for improvement.QualificationsAre you qualified to be the next Bilingual Customer Experience Specialist?-Fluently bilingual in French and English (Oral & Written Communication)-3-5 years of experience in customer service management experience in Call Centre-Proficient in Salesforce and all MS Office Applications-Post-secondary degree or diploma preferably in general business or customer relations.-Demonstrated problem solving ability in the resolution of customer issues.-Strong interpersonal skills to work with other departments to resolve problems and enhance service levels to customers.-Must be flexible to work In Office Location SummaryAre you a detail oriented Bilingual Customer Service Leader with strong problem solving skills? Are you looking for an opportunity to work in a dynamic environment? Do you want to work for an innovative market leader in ventilation in Canada? If you answered yes to these questions, keep reading! A company in the heating and ventilating industry is looking for a Bilingual Customer Experience Supervisor and Site-Leader to support their call centre team.
        • Mississauga, Ontario
        • Contract
        • $16.00 per hour
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $16/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 10am-7pm, 5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $16/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Required to work Sundays - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Inbound Call Centre Mississauga"Looking forward to hearing from you,
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $16/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 10am-7pm, 5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $16/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Required to work Sundays - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Inbound Call Centre Mississauga"Looking forward to hearing from you,
        • Mississauga, Ontario
        • Contract
        • $18.00 per hour
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Do you speak French and Spanish? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $18/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 10am - 7pm5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $18/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Must be Trilingual in French, Spanish, and English - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Bilingal Inbound Call Centre Mississauga"Looking forward to hearing from you,
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Do you speak French and Spanish? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $18/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 10am - 7pm5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $18/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Must be Trilingual in French, Spanish, and English - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Bilingal Inbound Call Centre Mississauga"Looking forward to hearing from you,
        • Mississauga, Ontario
        • Contract
        • $16.00 per hour
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $16/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 4pm - 12am 5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $16/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Must be able to work 4pm - 12am- Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Inbound Call Centre Mississauga"Looking forward to hearing from you,
        Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: TemporarySalary: $16/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeWork from HomeEquipment Provided Long term contractHours of Operation: Monday to Sunday, 4pm - 12am 5 shifts a week, Sunday is required*Start Date: ASAPAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $16/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Work from home after training - Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Must be able to work 4pm - 12am- Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment - Goes above and beyond - Conflict resolution and problem-solving is keySummaryIf this sounds like you, or someone you know, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca mention "Inbound Call Centre Mississauga"Looking forward to hearing from you,
        • Mississauga, Ontario
        • Contract
        Are you a bilingual customer service professional looking for a new challenge? Do enjoy providing great service to customers in need? We are looking to hire a Bilingual Dispatcher to join a dynamic and hardworking team located in Mississauga. This is an opportunity for you to work with a leader in the security and protection industry. As a Bilingual Dispatcher, you will be the first point of contact for existing customers and field technicians. See below for more details. Office location: Mississauga (Matheson R