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      • Vancouver, British Columbia
      • Permanent
      • $44,000 - $52,000 per year
      Do you have exceptional customer service skills and have a technical mind? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader within the cannabis industry? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the operations team. You should come with a background of customer service and ideally fast-paced environments (ideally a contact center or technical role). This is a full time, permanent position and our hours are Monday to Friday 8AM to 4:30PM, working permanently from home. This role is fully remote and offers flexibility across British Columbia! The compensation for the role is $44,000 - $52,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*Advantages- Competitive starting salary: $44000 - $52,000 depending on experience- Company benefits after 3 months- Permanent role with full time hours- 100% permanently remote role, working from anywhere in Vancouver / British Columbia- Industry leader in cannabis industry- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming team- Lots of room for career progression and growthResponsibilities- Handle all inbound customer and client queries via phone, email & live chat (approx 10 - 30 tickets per day)- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Experience with consumer product goods is a strong asset- Using SAP and Netsuite whilst problem-solving- Other duties as assignedQualifications- Min of 1 years customer service experience, ideally in a fast paced customer care team- Post-secondary education- Experience using SAP or Netsuite is a huge asset- Experience with consumer product goods is an asset- Can handle working in a fast paced environment - Work well as part of a team whilst being 100% remoteIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*SummaryInbound customer service role within the cannabis industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have exceptional customer service skills and have a technical mind? Are you looking for a new challenge? Are you looking to join an awesome, progressive industry leader within the cannabis industry? If your answers are yes then we may have the perfect opportunity for you. We are currently looking for a customer service professional to join the operations team. You should come with a background of customer service and ideally fast-paced environments (ideally a contact center or technical role). This is a full time, permanent position and our hours are Monday to Friday 8AM to 4:30PM, working permanently from home. This role is fully remote and offers flexibility across British Columbia! The compensation for the role is $44,000 - $52,000 depending on experience.If you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*Advantages- Competitive starting salary: $44000 - $52,000 depending on experience- Company benefits after 3 months- Permanent role with full time hours- 100% permanently remote role, working from anywhere in Vancouver / British Columbia- Industry leader in cannabis industry- Modern and progressive work environment - Monday to Friday with weekends off!- Very friendly, welcoming team- Lots of room for career progression and growthResponsibilities- Handle all inbound customer and client queries via phone, email & live chat (approx 10 - 30 tickets per day)- Ensure orders are shipped timely and accurately- Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers- Provide excellent customer service with every interaction- Experience with consumer product goods is a strong asset- Using SAP and Netsuite whilst problem-solving- Other duties as assignedQualifications- Min of 1 years customer service experience, ideally in a fast paced customer care team- Post-secondary education- Experience using SAP or Netsuite is a huge asset- Experience with consumer product goods is an asset- Can handle working in a fast paced environment - Work well as part of a team whilst being 100% remoteIf you or somebody you know is interested in this position, please do not hesitate to apply to this posting directly or email: sophie.hickles@randstad.caWhilst we appreciate all applications, only those with customer service experience will be considered for an interview.*please note, this position is working from home permanently. You will be 100% remote and can work from anywhere in British Columbia*SummaryInbound customer service role within the cannabis industry. We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a Customer Service and Operations Supervisor who is committed to building a strong and lasting partnership with the company's internal and external customers, while ensuring the performance and efficiency of their team!The Customer Service and Operations Supervisor will have to manage the unexpected and react under pressure in a fast-paced and dynamic work environment. While using sound judgment to supervise a team responsible for managing customer accounts and ensuring effective product distribution. This is a food distribution company located in the heart of Montreal. Competitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, replacement for maternity leaveHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor AdvantagesWhy do you want to work as a Customer Service Supervisor in a call center: - Competitive salary; Bonuses; Full-time employment - Professional environment- Work for a company recognized in its industry and at the international level - Work with a great team: autonomous and efficient- A stimulating, supportive and inclusive work environment- Company in constant growth - Opportunity to be a leader, mentor or share your skills- Pleasant work environment (office near a window, lots of light, etc.)- Highly involved/motivated employee culture- Company recognizes employee achievements ResponsibilitiesWhat are the main responsibilities being a Customer Service and Call Center Operations Supervisor:- Ensure the performance and efficiency of customer contact center agents and fulfillment project activities.- Constantly follow up with employees in order to coach them and develop their skills effectively. KPI's and service follow-up - Be able to evaluate problems and measure the effectiveness of established solutions- Demonstrate initiative and propose innovative tools or methods likely to simplify or lighten the workload of the customer service team- Manage the unexpected and react under pressure in an evolving and dynamic work environment, while finding appropriate solutions for customers - Maintain strong relationships with the entire customer portfolio - Manage the overall collaboration with our internal and external partnersQualificationsWhat we are looking for in this Customer Service and Call Center Operations Supervisor role:- Have a minimum of 3 years of experience in personnel management - Excellent oral and written communication skills (English, French) - Strong negotiation skills, priority management and entrepreneurial spirit- Experience with CRMs, KPIs and sales administration standards - Strong analytical and solution-oriented skills- Excellent interpersonal and communication skills;- Analytical thinking, decision-making, good judgment and leadership skills- Ability to manage stress easily and prioritize the achievement of objectives - Experience with Excel, order to cash scope or SAP, is an asset - Previous experience in the food industry, logistics or distribution is an asset SummaryCompetitive salary: between 65k-70k per year, depending on experience.Availability to work: Monday to Friday, 40 hours per week 9 -12 month contract, maternity leave replacementHybrid work: work from home + 1 day a week from the office Sector: food - distribution and logistics Role: Customer Service and Operations Supervisor If you are interested in this position, I would be pleased to discuss it with you. Please send me your updated resume to karen.leiton@randstad.ca with the subject line "Customer Service Supervisor".If you know someone who might fit the criteria for this job, please feel free to refer them to us, we would be happy to help them.We look forward to speaking with you,Thank you and nice to meet you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      • $43,000 - $44,000 per year
      If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! This is strictly a customer service position; you won’t feel pressured to sell!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $43k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for trianing and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentWFH to start (proposing a flex return to the office in September)Full benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service expereince- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! This is strictly a customer service position; you won’t feel pressured to sell!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $43k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for trianing and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentWFH to start (proposing a flex return to the office in September)Full benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service expereince- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Nepean, Ontario
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Nepean Ottawa)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$17.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$17.5 per hour June 28th 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Nepean Ottawa)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$17.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$17.5 per hour June 28th 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      • $17.18 per hour
      Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Reps to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Reps to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Stittsville, Ontario
      • Permanent
      • $42,000 - $48,000 per year
      Have you been looking for your next career move, and have an interest in helping customers and clients get the information they need to make a purchase? Do you have a strong desire to provide top-notch customer service while also getting to learn and develop at the same time? Have you got a background in the mechanical or electrical industry or a keen interest in the same?If so, we'd love to hear from you!We are looking for a Customer Care Specialist to work for an industry leader located in the Stittsville area of Ottawa! In this role, you will be responsible for responding to customer inquiries, resolving complaints, and processing orders. You'll get to do all this while also learning about new products, helping the sales team streamline their processes, and generally providing excellent customer service.Advantages* Monday-Friday work week (some occasional evenings and weekends may be required)* Hours of work between 8am and 5:30pm (usually 9-5:30 to start)* Numerous employee incentive programs including discounts on products, a health & wellness incentive, and memberships to retail chains* Full Benefits (medical, dental)* 2 weeks vacation to start, and 5 personal days* Great team environment with lots of cool gadgets!Responsibilities* Work closely with clients to provide info on products and resolve issues * Support & partner with the sales team* Understand the products and solutions available and suggest to the client* Assist with creating processes and procedures* Work with other departments to ensure customer satisfactionQualifications* NEED to have good working knowledge of SAP* Expereince with salesforce would be strongly preferred* 3+ years of customer service or call centre expereince* Knowledge of A/V products/services would be required* Strong communication skills in English, French is an asset* Strong computer skillsSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "CSR - Ottawa" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Have you been looking for your next career move, and have an interest in helping customers and clients get the information they need to make a purchase? Do you have a strong desire to provide top-notch customer service while also getting to learn and develop at the same time? Have you got a background in the mechanical or electrical industry or a keen interest in the same?If so, we'd love to hear from you!We are looking for a Customer Care Specialist to work for an industry leader located in the Stittsville area of Ottawa! In this role, you will be responsible for responding to customer inquiries, resolving complaints, and processing orders. You'll get to do all this while also learning about new products, helping the sales team streamline their processes, and generally providing excellent customer service.Advantages* Monday-Friday work week (some occasional evenings and weekends may be required)* Hours of work between 8am and 5:30pm (usually 9-5:30 to start)* Numerous employee incentive programs including discounts on products, a health & wellness incentive, and memberships to retail chains* Full Benefits (medical, dental)* 2 weeks vacation to start, and 5 personal days* Great team environment with lots of cool gadgets!Responsibilities* Work closely with clients to provide info on products and resolve issues * Support & partner with the sales team* Understand the products and solutions available and suggest to the client* Assist with creating processes and procedures* Work with other departments to ensure customer satisfactionQualifications* NEED to have good working knowledge of SAP* Expereince with salesforce would be strongly preferred* 3+ years of customer service or call centre expereince* Knowledge of A/V products/services would be required* Strong communication skills in English, French is an asset* Strong computer skillsSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "CSR - Ottawa" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Contract
      Are you looking for a new customer service role in Vancouver? Do you have experience working in the Food Service Equipment industry? Are you technically minded and enjoy fixing things and problem-solving? If the answers are yes, then we may have the role for you to help you build a new career in Vancouver. We are currently looking for a customer service representative to join our client's team! This is a temporary to permanent role with an ASAP start date. The main responsibilities of this role are but not limited to:-- Provide a high level of customer service with every interaction- Maintain and develop a high level of product knowledge - Assist all customers in person and over the phone by providing accurate information on all products and booking/scheduling technician services- Using catalogs to order new parts- Managing several tasks at once- Having a willingness to learn about the parts and technicians roleAdvantages- Opportunity for growth- Great working hours Mon to Friday 8 am to 5 pm- Extended health benefits- Yearly gym subsidy- Dynamic work environment- Excellent employee discountResponsibilities- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient, and professional service to telephone, electronic, and over-the-counter customers.- Source and order parts from a wide selection of vendors.- Inspect damaged parts brought in by customers to determine the proper replacement.- Examine returned parts for defects and conferring with customers about exchanges and refunds.- Assist Service Manager in daily operations including maintaining inventory and stock levels.- Process payment transactions and handle cash on a daily basis.Qualifications- You have 2 yrs+ of experience in a customer service role- You are passionate about all things food- Strong organizational and multitasking skills with the ability to work in a fast-paced environment- Strong customer service skills- Excellent written and verbal communication skills- Excellent computer skills with the ability to learn in-house programs- Prior parts sourcing or purchasing of parts an asset- Capable of lifting and moving merchandiseSummaryThis is a temp-to-hire full-time position. Salary commensurate with qualifications and experience. If this opportunity interests you, and you meet all of the above requirements, please send me your resume to adriana.ortega@randstad.ca or apply directly!We thank all the applicants, however, only shortlisted candidates will be contacted.Thank You, Adriana Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new customer service role in Vancouver? Do you have experience working in the Food Service Equipment industry? Are you technically minded and enjoy fixing things and problem-solving? If the answers are yes, then we may have the role for you to help you build a new career in Vancouver. We are currently looking for a customer service representative to join our client's team! This is a temporary to permanent role with an ASAP start date. The main responsibilities of this role are but not limited to:-- Provide a high level of customer service with every interaction- Maintain and develop a high level of product knowledge - Assist all customers in person and over the phone by providing accurate information on all products and booking/scheduling technician services- Using catalogs to order new parts- Managing several tasks at once- Having a willingness to learn about the parts and technicians roleAdvantages- Opportunity for growth- Great working hours Mon to Friday 8 am to 5 pm- Extended health benefits- Yearly gym subsidy- Dynamic work environment- Excellent employee discountResponsibilities- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient, and professional service to telephone, electronic, and over-the-counter customers.- Source and order parts from a wide selection of vendors.- Inspect damaged parts brought in by customers to determine the proper replacement.- Examine returned parts for defects and conferring with customers about exchanges and refunds.- Assist Service Manager in daily operations including maintaining inventory and stock levels.- Process payment transactions and handle cash on a daily basis.Qualifications- You have 2 yrs+ of experience in a customer service role- You are passionate about all things food- Strong organizational and multitasking skills with the ability to work in a fast-paced environment- Strong customer service skills- Excellent written and verbal communication skills- Excellent computer skills with the ability to learn in-house programs- Prior parts sourcing or purchasing of parts an asset- Capable of lifting and moving merchandiseSummaryThis is a temp-to-hire full-time position. Salary commensurate with qualifications and experience. If this opportunity interests you, and you meet all of the above requirements, please send me your resume to adriana.ortega@randstad.ca or apply directly!We thank all the applicants, however, only shortlisted candidates will be contacted.Thank You, Adriana Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and the availability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained in Warehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new challenge in customer service and logistics? Are you interested in a career in the construction industry?Are you looking to join a local, dynamic, growing company that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in the field of plumbing, heating and air conditioning in the Greater Montreal area, is looking to hire a Dispatcher for their downtown Montreal officeAdvantages- Company recognized in its sector of activity;- 4 weeks of vacations ;- 40h / week (face to face from 6h to 15h) ;- Stable and human team;- Insurances;- Competitive salary scale according to experience;ResponsibilitiesUnder the immediate supervision of the Service Department Manager and working with a team of plumbers perform:- Receive calls from customers for service calls;- Initiate work orders in the computer system;- Dispatch and assign service calls according to the nature of the work and the availability of plumbers on duty;- Processing work orders and ensuring that the necessary inventory is maintained in Warehouse;Qualifications- Training in dispatch or logistics (an asset);- Bilingualism essential, with a good command of the French language, both written and oral;- Mastery of the Office Suite (Excel, Word and Outlook);- Dynamic and autonomous;- Takes initiative;- Collaborator;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $40,000 - $50,000 per year
      Are you an expert in account management and have experience in customer service? Would you like a new challenge in customer service and have experience in the transportation industry? Are you fully bilingual? Then I have a permanent customer service representative position for you: As a business agent, you will be in charge of answering tickets (delivery problems) and offering solutions to customers by phone or email. Translated with www.DeepL.com/Translator (free version)AdvantagesHere are the benefits you will receive for this Senior Customer Service Representative position: -Benefits-Permanent job with a fixed annual salary based on experience-Hours: 9:00 am to 5:00 pm from Monday to Friday for a total of 37.5 hrs / week-Located in Montreal in the Fabrik 8 complex, near the De Castelnau metro station on the blue line-Access to an ice rink, a basketball court, a high performance sports center, a café and lounge with chef, a terrace, etc.-Young, dynamic and stimulating environment in a "co-working" space-Possibility of telecommuting (after the 3-month training) -Job security in a fast growing industry-Group insurance -2 weeks of vacation + 5 floating vacations ResponsibilitiesHere are the tasks you will need to do for this position located at Metro Castelnau:- Answer incoming calls- Respond to customer tickets and issues and follow up by email- Answer customer questions related to the platform and billing- Follow up on delivery and shipment of parcels with the shipping companies- Resolve any issues related to the delivery of our customers QualificationsDo you have what it takes to apply for this position? - Be fully BILINGUAL (English & French)- Have a good command of the language and be comfortable with email writing - Have 5 years experience in a sales and customer service support role - Be open to learning and not afraid of new challenges SummaryDoes this job have everything to convince you? You are not sure and would like to know more about our other available positions? Send me your CV now: amelie.laprise@randstad.ca with the subject line (Metro Castelnau position)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an expert in account management and have experience in customer service? Would you like a new challenge in customer service and have experience in the transportation industry? Are you fully bilingual? Then I have a permanent customer service representative position for you: As a business agent, you will be in charge of answering tickets (delivery problems) and offering solutions to customers by phone or email. Translated with www.DeepL.com/Translator (free version)AdvantagesHere are the benefits you will receive for this Senior Customer Service Representative position: -Benefits-Permanent job with a fixed annual salary based on experience-Hours: 9:00 am to 5:00 pm from Monday to Friday for a total of 37.5 hrs / week-Located in Montreal in the Fabrik 8 complex, near the De Castelnau metro station on the blue line-Access to an ice rink, a basketball court, a high performance sports center, a café and lounge with chef, a terrace, etc.-Young, dynamic and stimulating environment in a "co-working" space-Possibility of telecommuting (after the 3-month training) -Job security in a fast growing industry-Group insurance -2 weeks of vacation + 5 floating vacations ResponsibilitiesHere are the tasks you will need to do for this position located at Metro Castelnau:- Answer incoming calls- Respond to customer tickets and issues and follow up by email- Answer customer questions related to the platform and billing- Follow up on delivery and shipment of parcels with the shipping companies- Resolve any issues related to the delivery of our customers QualificationsDo you have what it takes to apply for this position? - Be fully BILINGUAL (English & French)- Have a good command of the language and be comfortable with email writing - Have 5 years experience in a sales and customer service support role - Be open to learning and not afraid of new challenges SummaryDoes this job have everything to convince you? You are not sure and would like to know more about our other available positions? Send me your CV now: amelie.laprise@randstad.ca with the subject line (Metro Castelnau position)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Winnipeg, Manitoba
      • Permanent
      Are you passionate about food? Do you enjoy speaking to people? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Customer ServiceTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Winnipeg or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmStart this May/June 2021.Salary:$35,000 + performance bonusAdvantages- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilities- Onboard and coach partners on the best use of the network’s tools and best practices - Give advice to support partners - Coordinate, schedule and manage training appointments with partners - Liaise with the different departments throughout the on-boarding process- Build rapport with partners- Probe to understand partners needs- Be able to handle objections and rejectionsQualifications- You are fluent bilingual English and French- You excel in building relationships and communicating with others- Previous customer service experience is required- Experience in the hospitality industry is an asset- Strong organizational and computer skillsSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Customer Service"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about food? Do you enjoy speaking to people? Are you fluent bilingual English and French? Are you looking to take the next step in your career?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual (English/French) Customer ServiceTerm: Permanent full timeLocation: Temporarily work from home due to the pandemic.Must be local to Winnipeg or surrounding area.Hours of Operation:Monday - Friday9:00am - 5:00pmStart this May/June 2021.Salary:$35,000 + performance bonusAdvantages- Temporarily work from home due to the pandemic- Work for a growing company in the hospitality industry- Permanent Full Time position- Monday - Friday, no weekends!- Benefits provided- Amazing team culture and organization full of passionate individualsResponsibilities- Onboard and coach partners on the best use of the network’s tools and best practices - Give advice to support partners - Coordinate, schedule and manage training appointments with partners - Liaise with the different departments throughout the on-boarding process- Build rapport with partners- Probe to understand partners needs- Be able to handle objections and rejectionsQualifications- You are fluent bilingual English and French- You excel in building relationships and communicating with others- Previous customer service experience is required- Experience in the hospitality industry is an asset- Strong organizational and computer skillsSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Customer Service"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for growth and development within the financial industry? Are you passionate about customer service? Do you enjoy providing advice and problem-solving?If you answered "yes", then this may be the opportunity you have been looking for.I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of: AdvantagesHere is a list of the advantages you can benefit from for this position as an insurance client advisor in Montreal (or Laval) -Work from home in times of pandemic (working at the Laval branch afterward or Metro Cremazie) -Equipment provided by the company: computer, keyboard, mouse, headset -Full benefits as soon as Day 1-Great opportunity for advancement within the company-Have a salary of $44,000 / year and the possibility of having a salary review every year. -Annual Bonus-Work 35 hours a week -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.-Permanent position -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)-Review of the “Autorité des marchés financiers” offered by the companyResponsibilities-Answering incoming customer calls and delivering a great customer experience. -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component. -Focus on problem-solving and finding solutions for customers.-Being able to achieve the objectives set by offering services and acting as a brand ambassador.-Work closely with the customer service team -All other related customer service tasks QualificationsYou have what it takes to shine as an insurance client advisor: -Be fluently bilingual in both English and French. -Be able to work efficiently from home -Have a good internet network + a landline phone or a cell phone with a national plan-Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station or Laval). -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance) -3 to 5 years of experience in customer service, sales is a strong asset. -Be comfortable with the objectives and not afraid to cross-sell on inbound calls-Hold a DEC or BAC or an AMF attestation -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training. -A criminal record and credit check will be conducted during the process. -You will be required to pass 3 exams during your training to obtain the required insurance license. SummaryDo you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at mina.albaghdadi@randstad.ca or apply directly online.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Oakville, Ontario
      • Permanent
      Randstad is Hiring Customer Service Representative for a company in the insurance industry in the Oakville Area!Do you want to pursue a career in call center? Are you interested in the insurance industry?Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing title insurance company n Canada, utilize your experience, and enjoy working in rich culture!One year full time contract opportunity starting as of August 3rd 2021 What(Job title)?- Customer Service Representative Where?- Work from home (Moncton Area) When?- Training starts August 3rd 2021 Hours of Operation:Monday - Friday 11:30am to 8pm (rotational shifts)Salary: $44,600Advantages- One of the fastest growing title insurance companies in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesConnect with customers via Inbound calls, live chat, and emails Receive and process orders for title insurance Address and advise lawyers on any issuesEducate customers on title insurance and the various products offered Accurately close and file policies with reference to all applicable informationQualifications- Excellent communication skills in English , verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Insurance - Oakville"SummaryCustomer Service Representative - Title Insurance August 3rd 2021 One year contract Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Customer Service Representative for a company in the insurance industry in the Oakville Area!Do you want to pursue a career in call center? Are you interested in the insurance industry?Are you full-time available?If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing title insurance company n Canada, utilize your experience, and enjoy working in rich culture!One year full time contract opportunity starting as of August 3rd 2021 What(Job title)?- Customer Service Representative Where?- Work from home (Moncton Area) When?- Training starts August 3rd 2021 Hours of Operation:Monday - Friday 11:30am to 8pm (rotational shifts)Salary: $44,600Advantages- One of the fastest growing title insurance companies in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesConnect with customers via Inbound calls, live chat, and emails Receive and process orders for title insurance Address and advise lawyers on any issuesEducate customers on title insurance and the various products offered Accurately close and file policies with reference to all applicable informationQualifications- Excellent communication skills in English , verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Insurance - Oakville"SummaryCustomer Service Representative - Title Insurance August 3rd 2021 One year contract Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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