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      • Montréal, Québec
      • Permanent
      • $65,000 - $75,000 per year
      We are currently seeking a Manager for a team in the Customer Service area,Reporting to the National Director of Operations, the Operations Manager is primarily responsible for the smooth running of day-to-day responsible for the smooth running of day-to-day operations.Position: Permanent Operations Manager Salary: between 65K and 75K depending on your experience Advantages- Permanent position- Competitive salary ranging from 65K to 75K annually - Quarterly bonus Responsibilities- Manage a team of 40 customer service agents- Support the team in achieving their objectives- Evaluate training needs and develop initial and ongoing training programsand continuous training programs- Analyze the various KPI's and proactively manage the workload of the team members in order to meetin order to meet service deadlines- Conduct workforce planning, hiring and integration of new employeesQualificationsYou have what it takes for this Admissions Manager position:- Bilingualism- Three to five years of experience in supervising and managing large teams- Be available on short notice- Have a concern for the personal development of your team- Excellent analytical and problem-solving skills- Comfortable managing KPIs and high volume of work SummaryYou have management experience and customer service is your expertise? Are you available quickly? We are already looking forward to meeting you. It will be our pleasure to contact you quickly.You can contact us at amelie.laprise@randstad.ca or apply directly online.We look forward to meeting you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently seeking a Manager for a team in the Customer Service area,Reporting to the National Director of Operations, the Operations Manager is primarily responsible for the smooth running of day-to-day responsible for the smooth running of day-to-day operations.Position: Permanent Operations Manager Salary: between 65K and 75K depending on your experience Advantages- Permanent position- Competitive salary ranging from 65K to 75K annually - Quarterly bonus Responsibilities- Manage a team of 40 customer service agents- Support the team in achieving their objectives- Evaluate training needs and develop initial and ongoing training programsand continuous training programs- Analyze the various KPI's and proactively manage the workload of the team members in order to meetin order to meet service deadlines- Conduct workforce planning, hiring and integration of new employeesQualificationsYou have what it takes for this Admissions Manager position:- Bilingualism- Three to five years of experience in supervising and managing large teams- Be available on short notice- Have a concern for the personal development of your team- Excellent analytical and problem-solving skills- Comfortable managing KPIs and high volume of work SummaryYou have management experience and customer service is your expertise? Are you available quickly? We are already looking forward to meeting you. It will be our pleasure to contact you quickly.You can contact us at amelie.laprise@randstad.ca or apply directly online.We look forward to meeting you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $60,000 - $72,000 per year
      We are currently looking for a manager for a customer service team for a 1 year term for a well known order in Quebec. As the manager of the admissions team, you will be responsible for assisting a team of 4 people. Starting in July 2021, here is what your role will consist of :1 year contract Start in July 2021 AdvantagesHere are the benefits you could receive for this one-year contract as an Admissions Manager: - A competitive salary of 60K to 70K- Flexible weekday schedule and a summer schedule that allows for vacation afternoons with a compressed schedule - Vacation time (time off during the holiday season)- Annual bonus - Health bonus (up to $700) - Sick days/personal obligations Responsibilities- Be responsible for the admissions management and exam registration strategy- Supervise a team of 4 admissions officers - Measure the team's objectives - Implement recruitment strategies - Analyze certain applications and manage complex applications - Implement communication tools - Train existing staff and ensure their development QualificationsYou have what it takes for this Admissions Manager position: - Bilingualism- Experience managing a customer service team- Be available for a 1 year contract - Have a concern for the personal development of your team SummaryAre you available for a 1 year term? You have management experience and customer service is your expertise? Are you available quickly? We are already looking forward to meeting you. It will be our pleasure to contact you quickly. You can contact us at amelie.laprise@randstad.ca or apply directly online. We look forward to meeting you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are currently looking for a manager for a customer service team for a 1 year term for a well known order in Quebec. As the manager of the admissions team, you will be responsible for assisting a team of 4 people. Starting in July 2021, here is what your role will consist of :1 year contract Start in July 2021 AdvantagesHere are the benefits you could receive for this one-year contract as an Admissions Manager: - A competitive salary of 60K to 70K- Flexible weekday schedule and a summer schedule that allows for vacation afternoons with a compressed schedule - Vacation time (time off during the holiday season)- Annual bonus - Health bonus (up to $700) - Sick days/personal obligations Responsibilities- Be responsible for the admissions management and exam registration strategy- Supervise a team of 4 admissions officers - Measure the team's objectives - Implement recruitment strategies - Analyze certain applications and manage complex applications - Implement communication tools - Train existing staff and ensure their development QualificationsYou have what it takes for this Admissions Manager position: - Bilingualism- Experience managing a customer service team- Be available for a 1 year contract - Have a concern for the personal development of your team SummaryAre you available for a 1 year term? You have management experience and customer service is your expertise? Are you available quickly? We are already looking forward to meeting you. It will be our pleasure to contact you quickly. You can contact us at amelie.laprise@randstad.ca or apply directly online. We look forward to meeting you! Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $80,000 per year
      Senior Manager (health experience) - $80K per year - Montréal (telework during the pandemic)A non-profit association, which works for cancer research, is looking for a Principal Manager to join its Montreal team.The senior manager is responsible for the Company's cancer prevention and health promotion program for the population of Quebec.Since it is the only national organization to work in this field, bilingualism (French and English) is essential.Likewise, the successful candidate will have a minimum of 5 years experience in a community organization or in the health network.AdvantagesThe successful candidate for the position of Senior Manager will have these advantages:- Full time 37.5 hours / week, Monday to Friday.- Salary of $80K.- Flexible hours.- Teleworking.- Office in Montreal, near L'Assomption metro station.- Contribute to the fight against cancer, across the country.ResponsibilitiesThe responsibilities of the Principal Manager will be:- Supervise cancer prevention programs in Quebec and French Canada.- Lead the prevention team in Quebec.- Ensure that the objectives of the program and the donors are achieved.- Develop and manage program budgets.- Develop existing and new cancer prevention programs with colleagues.- Develop plans for the development, growth and expansion of programs.- Look for new financing possibilities.- Maintain professional relations with our partners.- Participate in congresses and conferences.QualificationsThe ideal candidate for the position of Senior Manager will have these skills:• University degree in public health or in a relevant field related to the job.• Minimum of 5 years of experience in a management role, ideally in a community organization or in the health network.• Initiative, creativity, developed sense of interpersonal relationships.• Leadership and great capacity for analysis and synthesis.• Knowledge and experience in cancer prevention and health promotion.• Representation and partnership skills.• Capacity for teamwork and autonomy.• Bilingualism essential (French and English).• Experience in recruiting and training volunteers an asset.• Good knowledge of the healthcare network, an asset.SummaryIf you wish to get involved in public health, with a unique organization in Canada, we await your application.For any questions relating to the position, you can contact Jean or Kim at 514-252-0099 ext 2, or by email at jean.amirault@randstad.ca or kim.guertin@randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Senior Manager (health experience) - $80K per year - Montréal (telework during the pandemic)A non-profit association, which works for cancer research, is looking for a Principal Manager to join its Montreal team.The senior manager is responsible for the Company's cancer prevention and health promotion program for the population of Quebec.Since it is the only national organization to work in this field, bilingualism (French and English) is essential.Likewise, the successful candidate will have a minimum of 5 years experience in a community organization or in the health network.AdvantagesThe successful candidate for the position of Senior Manager will have these advantages:- Full time 37.5 hours / week, Monday to Friday.- Salary of $80K.- Flexible hours.- Teleworking.- Office in Montreal, near L'Assomption metro station.- Contribute to the fight against cancer, across the country.ResponsibilitiesThe responsibilities of the Principal Manager will be:- Supervise cancer prevention programs in Quebec and French Canada.- Lead the prevention team in Quebec.- Ensure that the objectives of the program and the donors are achieved.- Develop and manage program budgets.- Develop existing and new cancer prevention programs with colleagues.- Develop plans for the development, growth and expansion of programs.- Look for new financing possibilities.- Maintain professional relations with our partners.- Participate in congresses and conferences.QualificationsThe ideal candidate for the position of Senior Manager will have these skills:• University degree in public health or in a relevant field related to the job.• Minimum of 5 years of experience in a management role, ideally in a community organization or in the health network.• Initiative, creativity, developed sense of interpersonal relationships.• Leadership and great capacity for analysis and synthesis.• Knowledge and experience in cancer prevention and health promotion.• Representation and partnership skills.• Capacity for teamwork and autonomy.• Bilingualism essential (French and English).• Experience in recruiting and training volunteers an asset.• Good knowledge of the healthcare network, an asset.SummaryIf you wish to get involved in public health, with a unique organization in Canada, we await your application.For any questions relating to the position, you can contact Jean or Kim at 514-252-0099 ext 2, or by email at jean.amirault@randstad.ca or kim.guertin@randstad.ca.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Westmount, Québec
      • Permanent
      • $48,000 - $55,000 per year
      Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal Nord, Québec
      • Permanent
      Position : Procurement ManagerStatus : Permanent RoleIndustry : E-Commerce/Retail FoodLocation : Montreal and TelecommutingWould you like to be part of a start-up launched by a large national Canadian company?Our client, a leading Canadian retailer with a national presence, is growing and looking for a Procurement Manager who would manage a team of procurement planners.We are looking for an experienced, passionate, curious, customer service obsessed and entrepreneurial manager to lead the team!You will be involved in the launch and management of a new brand!AdvantagesWhat's in it for you?-Opportunity to work for a Canadian leader, on a national scale-Company founded over 100 years ago-Be part of a large organization: over 125K employees, 28 distribution centers and 1500 stores-Lots of room for growth!-Pension fund (employer contribution)-Competitive salary-Annual bonus based on performance (15%)-Start up opportunity (launch of a new brand), in a large and stable company-Telecommuting-Work on stimulating projects and bring in new ideas and continuous improvement projects-And much more!ResponsibilitiesProcurement Manager Responsibilities:-Work with management on a national strategy and structure to best support the replenishment performance;-Provide leadership and guidance to the replenishment team in the development and management of best-practice inventory management processes that will meet or exceed benchmarks for customer order-fill;-Ensure that the replenishment function meets budgeted replenishment targets;-Monitor vendor performance with to service levels and on-time delivery-Oversee Replenishment, Category Management, Process Optimization and Merchandising Services to understand forecast and trends;-Other related dutiesQualificationsWhat are we looking for?-Bilingual-Experience in the food industry would be a great assetSummaryAre you interested in this Procurement Manager position located in Montreal?Do you need more information about the position?Please send me your resume, or contact jennifer.matta@randstad.caDo you know the perfect candidate? Write to us and you will be eligible for our $250 referral bonus!jennifer.matta@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Position : Procurement ManagerStatus : Permanent RoleIndustry : E-Commerce/Retail FoodLocation : Montreal and TelecommutingWould you like to be part of a start-up launched by a large national Canadian company?Our client, a leading Canadian retailer with a national presence, is growing and looking for a Procurement Manager who would manage a team of procurement planners.We are looking for an experienced, passionate, curious, customer service obsessed and entrepreneurial manager to lead the team!You will be involved in the launch and management of a new brand!AdvantagesWhat's in it for you?-Opportunity to work for a Canadian leader, on a national scale-Company founded over 100 years ago-Be part of a large organization: over 125K employees, 28 distribution centers and 1500 stores-Lots of room for growth!-Pension fund (employer contribution)-Competitive salary-Annual bonus based on performance (15%)-Start up opportunity (launch of a new brand), in a large and stable company-Telecommuting-Work on stimulating projects and bring in new ideas and continuous improvement projects-And much more!ResponsibilitiesProcurement Manager Responsibilities:-Work with management on a national strategy and structure to best support the replenishment performance;-Provide leadership and guidance to the replenishment team in the development and management of best-practice inventory management processes that will meet or exceed benchmarks for customer order-fill;-Ensure that the replenishment function meets budgeted replenishment targets;-Monitor vendor performance with to service levels and on-time delivery-Oversee Replenishment, Category Management, Process Optimization and Merchandising Services to understand forecast and trends;-Other related dutiesQualificationsWhat are we looking for?-Bilingual-Experience in the food industry would be a great assetSummaryAre you interested in this Procurement Manager position located in Montreal?Do you need more information about the position?Please send me your resume, or contact jennifer.matta@randstad.caDo you know the perfect candidate? Write to us and you will be eligible for our $250 referral bonus!jennifer.matta@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Service ManagerAre you focused on customer experience? Are you looking for a stimulating and dynamic environment in Montreal, offering great flexibility? Are you always thriving to go beyond established goals and improve the performance of your teams? You would like to manage a global team in the digital industry? Main focus•Establishing Technical Customer Support practices.•Analyzing metrics and evolving the function.•Managing customer complaints and escalations.•Managing the team and developing employees in order to become a center of expertise on our products, serving customers and collaborating with internal stakeholders.Responsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.We offer•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caAdvantages•Flexible hours and floating days•Best of everything: autonomy and teamwork•Group insurance coverage•Group RRSP with employer contribution•Lots of social activities (board games, video games, 5@7, etc.)•A dynamic and multicultural work environment•Accessible by public transport in the trendy Mile-End district •Possibility of remote workResponsibilities•Understand and to align the support service, service level agreements (SLAs) and processes.•Implement and evolve customer support processes to enhance external customer satisfaction and internal stakeholders’ collaboration.•Assess support statistics and prepare detailed reports on the findings.•Formulate and revise customer support policies and promote their implementation.•Respond to potential regulatory complaints and managing escalated feedback.•Work closely with the Program Directors, Product Owners and Product Managers for Clinic / IOS and Laboratory solutions to make sure Voice of Customer is well understood and considered during product development.•Manage the Technical Customer Support department. It includes in particular managing the performance, give feedback, assess and manage training and development needs. It also includes managing the department’s budget.•Other related tasks.Qualifications•Bachelor’s degree, in business or information technology preferred;•Minimum 5 years' experience as a Customer / Technical Support Manager, preferably within a similar environment (advanced technology and/or digital industry);•Have demonstrated strong influence and leadership;•Communication, interpersonal and mediation skills;•Proficiency and fluency in English and French.•Quality and complaint handling experience an asset.SummaryYou see yourself in this description and would like to join a well establish innovating company as a service manager in the Montreal area. Apply now! You can send us your resume at the following address: isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Permanent
      • $38,000 - $42,000 per year
      Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40K to 42K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40K to 42K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities not paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service / sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-350-1006 or send us an email at amelie.laprise@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • LaSalle, Québec
      • Permanent
      Do you consider yourself a business development professional with a hunter mindset? Do you enjoy earning huge commissions and having the opportunity to “control your salary”? Then we would love to discuss a recent opportunity for a Business Development Manager with you! Randstad Canada is currently hiring a full-time Business Development Manager for our client specializing in providing commercial cleaning services across Canada for multi site organizations. A leader in their industry, our client is growing and looking to add their next superstar to their team to operate in a territory worth 500MM CAD!!Advantages- Salary : 60K + lucrative commission structure + bonus - Internal growth opportunities- Access to training and development programs- Comprehensive benefits package:- Benefits- Travel expenses covered Responsibilities- Prospecting into organizations with multi-site locations and selling the cleaning program. -Growing and maintaining the customer base by identifying customer needs and providing the right solution- Increasing customer spend, loyalty and retention.- BDM will build a focused portfolio for the clients and sites. - Ensuring that Franchisees are providing excellent service to clients Qualifications- 3- 5 years of proven sales experience selling to Senior Management / Directors / C-level ExecutivesIndustry experience does not matter- Must possess a strong HUNTER mindset - Great at building relations- Must be very resourceful (not dialing for dollars)- Must have an idea of their short term and long term strategy. SummaryIf this sounds like your next opportunity, then please go ahead and create a profile at www.randstad.ca and apply directly to the posting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you consider yourself a business development professional with a hunter mindset? Do you enjoy earning huge commissions and having the opportunity to “control your salary”? Then we would love to discuss a recent opportunity for a Business Development Manager with you! Randstad Canada is currently hiring a full-time Business Development Manager for our client specializing in providing commercial cleaning services across Canada for multi site organizations. A leader in their industry, our client is growing and looking to add their next superstar to their team to operate in a territory worth 500MM CAD!!Advantages- Salary : 60K + lucrative commission structure + bonus - Internal growth opportunities- Access to training and development programs- Comprehensive benefits package:- Benefits- Travel expenses covered Responsibilities- Prospecting into organizations with multi-site locations and selling the cleaning program. -Growing and maintaining the customer base by identifying customer needs and providing the right solution- Increasing customer spend, loyalty and retention.- BDM will build a focused portfolio for the clients and sites. - Ensuring that Franchisees are providing excellent service to clients Qualifications- 3- 5 years of proven sales experience selling to Senior Management / Directors / C-level ExecutivesIndustry experience does not matter- Must possess a strong HUNTER mindset - Great at building relations- Must be very resourceful (not dialing for dollars)- Must have an idea of their short term and long term strategy. SummaryIf this sounds like your next opportunity, then please go ahead and create a profile at www.randstad.ca and apply directly to the posting.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $50,000 - $60,000 per year
      A Construction Company is looking for an Administrative Assistant to help support both the Vice President and the President of the company. This position is a permanent role located in Ville Saint-Laurent. Reporting to the Project Director and working under the supervision of the project manager, the administrative assistant for project management provides support to the project management team.The proposed salary is between $60, 000 to $65, 000 per year, from Monday to Friday from 8:30 am to 5:00 pm or 8:00 am to 4:30 pm, 4 weeks vacation (2 weeks at Christmas), benefits after 3 months, paid sick days, accessible by public transport, and Parking available on site.Monday and Thursday at the mandatory office + 1 flexible to choose from at the office and 2 more at home.Advantages- Benefits after 3 months- Permanent position- Great company culture- Construction field- Accessible by public transport- Summer Hours- Parking available on site Responsibilities- Assist the VP and President of the company in their daily tasks- Assist the project management team in their daily tasks - Prepare and transmit the documentation requested by the client at the opening and closing of the project- Preparation of the site file to be given to the superintendent at the start of each project - Write and send subcontracts and / or purchase orders- Update of cost control table and additional work table - Assist the estimation team in their daily tasks- Attend the submission review which includes receiving submission documents, readingestimate for the selection of subcontractors to be invited to tender- Receive their prices and prepare and complete the tender form- Responsible for accumulating and preparing end of project documents Qualifications- Bilingualism English / French (written & oral)- 2-3 years of experience in administrations in construction- Construction experience an asset- Excellent skills in the Microsoft Office Suite- Strong interpersonal skills- Strong attention to detail- Team spirit, resourcefulness, punctuality, and discretionSummaryAre you looking for an administrative assistant position?Are you looking to work in office and remote?If so, do not hesitate and send your resume to our Resource Manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A Construction Company is looking for an Administrative Assistant to help support both the Vice President and the President of the company. This position is a permanent role located in Ville Saint-Laurent. Reporting to the Project Director and working under the supervision of the project manager, the administrative assistant for project management provides support to the project management team.The proposed salary is between $60, 000 to $65, 000 per year, from Monday to Friday from 8:30 am to 5:00 pm or 8:00 am to 4:30 pm, 4 weeks vacation (2 weeks at Christmas), benefits after 3 months, paid sick days, accessible by public transport, and Parking available on site.Monday and Thursday at the mandatory office + 1 flexible to choose from at the office and 2 more at home.Advantages- Benefits after 3 months- Permanent position- Great company culture- Construction field- Accessible by public transport- Summer Hours- Parking available on site Responsibilities- Assist the VP and President of the company in their daily tasks- Assist the project management team in their daily tasks - Prepare and transmit the documentation requested by the client at the opening and closing of the project- Preparation of the site file to be given to the superintendent at the start of each project - Write and send subcontracts and / or purchase orders- Update of cost control table and additional work table - Assist the estimation team in their daily tasks- Attend the submission review which includes receiving submission documents, readingestimate for the selection of subcontractors to be invited to tender- Receive their prices and prepare and complete the tender form- Responsible for accumulating and preparing end of project documents Qualifications- Bilingualism English / French (written & oral)- 2-3 years of experience in administrations in construction- Construction experience an asset- Excellent skills in the Microsoft Office Suite- Strong interpersonal skills- Strong attention to detail- Team spirit, resourcefulness, punctuality, and discretionSummaryAre you looking for an administrative assistant position?Are you looking to work in office and remote?If so, do not hesitate and send your resume to our Resource Manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      • $60,000 - $65,000 per year
      A Construction Company is looking for an Administrative Assistant to help support both the Vice President and the President of the company. This position is a permanent role located in Ville Saint-Laurent. Reporting to the Project Director and working under the supervision of the project manager, the administrative assistant for project management provides support to the project management team.The proposed salary is between $60, 000 to $65, 000 per year, from Monday to Friday from 8:30 am to 5:00 pm or 8:00 am to 4:30 pm, 4 weeks vacation (2 weeks at Christmas), benefits after 3 months, paid sick days, accessible by public transport, and Parking available on site.Monday and Thursday at the mandatory office + 1 flexible to choose from at the office and 2 more at home.Advantages- Benefits after 3 months- Permanent position- Great company culture- Construction field- Accessible by public transport- Summer Hours- Parking available on site Responsibilities- Assist the VP and President of the company in their daily tasks- Assist the project management team in their daily tasks - Prepare and transmit the documentation requested by the client at the opening and closing of the project- Preparation of the site file to be given to the superintendent at the start of each project - Write and send subcontracts and / or purchase orders- Update of cost control table and additional work table - Assist the estimation team in their daily tasks- Attend the submission review which includes receiving submission documents, readingestimate for the selection of subcontractors to be invited to tender- Receive their prices and prepare and complete the tender form- Responsible for accumulating and preparing end of project documents Qualifications- Bilingualism English / French (written & oral)- 2-3 years of experience in administrations in construction- Construction experience an asset- Excellent skills in the Microsoft Office Suite- Strong interpersonal skills- Strong attention to detail- Team spirit, resourcefulness, punctuality, and discretionSummaryAre you looking for an administrative assistant position?Are you looking to work in office and remote?If so, do not hesitate and send your resume to our Resource Manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A Construction Company is looking for an Administrative Assistant to help support both the Vice President and the President of the company. This position is a permanent role located in Ville Saint-Laurent. Reporting to the Project Director and working under the supervision of the project manager, the administrative assistant for project management provides support to the project management team.The proposed salary is between $60, 000 to $65, 000 per year, from Monday to Friday from 8:30 am to 5:00 pm or 8:00 am to 4:30 pm, 4 weeks vacation (2 weeks at Christmas), benefits after 3 months, paid sick days, accessible by public transport, and Parking available on site.Monday and Thursday at the mandatory office + 1 flexible to choose from at the office and 2 more at home.Advantages- Benefits after 3 months- Permanent position- Great company culture- Construction field- Accessible by public transport- Summer Hours- Parking available on site Responsibilities- Assist the VP and President of the company in their daily tasks- Assist the project management team in their daily tasks - Prepare and transmit the documentation requested by the client at the opening and closing of the project- Preparation of the site file to be given to the superintendent at the start of each project - Write and send subcontracts and / or purchase orders- Update of cost control table and additional work table - Assist the estimation team in their daily tasks- Attend the submission review which includes receiving submission documents, readingestimate for the selection of subcontractors to be invited to tender- Receive their prices and prepare and complete the tender form- Responsible for accumulating and preparing end of project documents Qualifications- Bilingualism English / French (written & oral)- 2-3 years of experience in administrations in construction- Construction experience an asset- Excellent skills in the Microsoft Office Suite- Strong interpersonal skills- Strong attention to detail- Team spirit, resourcefulness, punctuality, and discretionSummaryAre you looking for an administrative assistant position?Are you looking to work in office and remote?If so, do not hesitate and send your resume to our Resource Manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.The Inside Sales Representative is also responsible for creating and maintainingrelationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.AdvantagesMonday to Friday 8AM-5PM (flexible)1 hour of lunchAfter 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)4% salary bonus. Based on performanceMedical and dental benefits Salary 45,000$-55,000$.Yoga 3 times a week200 towards a gym membershipEveryone works from home with Covid but will return to the office when things are more certain.Responsibilities-Increase sales;-Establish strong relationships with customers by responding quickly to calls.telephone and e-mail, with courtesy and professionalism;-Provide information, propose solutions and follow up with customersregarding product availability, cross-referencing, shipping, etc.(stock check), proofs of delivery, deferred delivery dates, prices;-Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;-Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).suffering) on issues of concern and unreasonable delays in responding to thenot to the customer's expectations. Raise to the Manager if the solution does not meet thecustomer requests;-Recommend any necessary price adjustments once the detailed analysis is completed.completed. To be sent to the Inside Sales Manager;-Arrange meetings with outside sales representatives to define theaction strategies put in place for your customers, as needed;-Support external sales representatives for promotions;-Promote product categories to existing customers;-Participate in all sales, marketing meetings and trainings on demand;-Train customers in the use of B2B software and the company's website;-If necessary, visit customers with an external sales representative tostrengthen customer relations;-Provide assistance for other regions upon request;-Perform reception replacements as required;- Any other related tasks may be required to assist the team in maintaininghigh levels of customer service.QualificationsAt least three to four years of experience in customer service and/orinternal sales or a college diploma in business administration, marketing,for sale or in a related field.Excellent knowledge of the MS Office suiteExcellent written and verbal communication skills in French and EnglishExperience in customer serviceStrong organizational skillsSolutions-focusedStrong interpersonal skillsAbility to work independentlyAbility to multi-taskKnowledge of the electrical and lighting industry an assetKnowledge of SAP is an assetSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.The Inside Sales Representative is also responsible for creating and maintainingrelationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.AdvantagesMonday to Friday 8AM-5PM (flexible)1 hour of lunchAfter 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)4% salary bonus. Based on performanceMedical and dental benefits Salary 45,000$-55,000$.Yoga 3 times a week200 towards a gym membershipEveryone works from home with Covid but will return to the office when things are more certain.Responsibilities-Increase sales;-Establish strong relationships with customers by responding quickly to calls.telephone and e-mail, with courtesy and professionalism;-Provide information, propose solutions and follow up with customersregarding product availability, cross-referencing, shipping, etc.(stock check), proofs of delivery, deferred delivery dates, prices;-Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;-Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).suffering) on issues of concern and unreasonable delays in responding to thenot to the customer's expectations. Raise to the Manager if the solution does not meet thecustomer requests;-Recommend any necessary price adjustments once the detailed analysis is completed.completed. To be sent to the Inside Sales Manager;-Arrange meetings with outside sales representatives to define theaction strategies put in place for your customers, as needed;-Support external sales representatives for promotions;-Promote product categories to existing customers;-Participate in all sales, marketing meetings and trainings on demand;-Train customers in the use of B2B software and the company's website;-If necessary, visit customers with an external sales representative tostrengthen customer relations;-Provide assistance for other regions upon request;-Perform reception replacements as required;- Any other related tasks may be required to assist the team in maintaininghigh levels of customer service.QualificationsAt least three to four years of experience in customer service and/orinternal sales or a college diploma in business administration, marketing,for sale or in a related field.Excellent knowledge of the MS Office suiteExcellent written and verbal communication skills in French and EnglishExperience in customer serviceStrong organizational skillsSolutions-focusedStrong interpersonal skillsAbility to work independentlyAbility to multi-taskKnowledge of the electrical and lighting industry an assetKnowledge of SAP is an assetSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      • $45,000 - $55,000 per year
      Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.The Inside Sales Representative is also responsible for creating and maintainingrelationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.AdvantagesMonday to Friday 8AM-5PM (flexible)1 hour of lunchAfter 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)4% salary bonus. Based on performanceMedical and dental benefits Salary 45,000$-55,000$.Yoga 3 times a week200 towards a gym membershipEveryone works from home with Covid but will return to the office when things are more certain.Responsibilities-Increase sales;-Establish strong relationships with customers by responding quickly to calls.telephone and e-mail, with courtesy and professionalism;-Provide information, propose solutions and follow up with customersregarding product availability, cross-referencing, shipping, etc.(stock check), proofs of delivery, deferred delivery dates, prices;-Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;-Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).suffering) on issues of concern and unreasonable delays in responding to thenot to the customer's expectations. Raise to the Manager if the solution does not meet thecustomer requests;-Recommend any necessary price adjustments once the detailed analysis is completed.completed. To be sent to the Inside Sales Manager;-Arrange meetings with outside sales representatives to define theaction strategies put in place for your customers, as needed;-Support external sales representatives for promotions;-Promote product categories to existing customers;-Participate in all sales, marketing meetings and trainings on demand;-Train customers in the use of B2B software and the company's website;-If necessary, visit customers with an external sales representative tostrengthen customer relations;-Provide assistance for other regions upon request;-Perform reception replacements as required;- Any other related tasks may be required to assist the team in maintaininghigh levels of customer service.QualificationsAt least three to four years of experience in customer service and/orinternal sales or a college diploma in business administration, marketing,for sale or in a related field.Excellent knowledge of the MS Office suiteExcellent written and verbal communication skills in French and EnglishExperience in customer serviceStrong organizational skillsSolutions-focusedStrong interpersonal skillsAbility to work independentlyAbility to multi-taskKnowledge of the electrical and lighting industry an assetKnowledge of SAP is an assetSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.The Inside Sales Representative is also responsible for creating and maintainingrelationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.AdvantagesMonday to Friday 8AM-5PM (flexible)1 hour of lunchAfter 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)4% salary bonus. Based on performanceMedical and dental benefits Salary 45,000$-55,000$.Yoga 3 times a week200 towards a gym membershipEveryone works from home with Covid but will return to the office when things are more certain.Responsibilities-Increase sales;-Establish strong relationships with customers by responding quickly to calls.telephone and e-mail, with courtesy and professionalism;-Provide information, propose solutions and follow up with customersregarding product availability, cross-referencing, shipping, etc.(stock check), proofs of delivery, deferred delivery dates, prices;-Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;-Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).suffering) on issues of concern and unreasonable delays in responding to thenot to the customer's expectations. Raise to the Manager if the solution does not meet thecustomer requests;-Recommend any necessary price adjustments once the detailed analysis is completed.completed. To be sent to the Inside Sales Manager;-Arrange meetings with outside sales representatives to define theaction strategies put in place for your customers, as needed;-Support external sales representatives for promotions;-Promote product categories to existing customers;-Participate in all sales, marketing meetings and trainings on demand;-Train customers in the use of B2B software and the company's website;-If necessary, visit customers with an external sales representative tostrengthen customer relations;-Provide assistance for other regions upon request;-Perform reception replacements as required;- Any other related tasks may be required to assist the team in maintaininghigh levels of customer service.QualificationsAt least three to four years of experience in customer service and/orinternal sales or a college diploma in business administration, marketing,for sale or in a related field.Excellent knowledge of the MS Office suiteExcellent written and verbal communication skills in French and EnglishExperience in customer serviceStrong organizational skillsSolutions-focusedStrong interpersonal skillsAbility to work independentlyAbility to multi-taskKnowledge of the electrical and lighting industry an assetKnowledge of SAP is an assetSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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