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      • Victoria, British Columbia
      • Permanent
      Randstad is now recruiting Registered Massage Therapists for a beautiful and well established multi-disciplinary clinic in downtown Victoria. If you are passionate about your profession and committed to providing exceptional patient care, then we want to hear from you!REGISTERED MASSAGE THERAPISTOpportunity: Full time, permanent position (part time optional)Location: Downtown VictoriaStart: As soon as possibleAdvantages- Start immediately - Competitive, percent-based compensation- Bright, modern clinic facility- Full time reception for all administrative tasks including but not limited to- billing, booking appointments, and laundry- Access to supplies including linens and massage oil- Professional and supportive environment- Flexible scheduling- Online booking- Marketing supportResponsibilities- Assess, treat, and provide treatment plans for clients- Work collaboratively with multi-disciplinary team of chiropractors, physiotherapists, acupuncturists, registered massage therapists and kinesiologists.QualificationsEagerness to collaborate with other practitioners to meet patients’ needs and rehabilitation goalsRegistration with the College of Massage Therapists of BCProof of valid professional liability insurance and GST numberCaring, compassionate attitude and strong communication skillsResponsible & reliableNew graduates are welcomeSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to misty.therrien@randstad.ca, or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is now recruiting Registered Massage Therapists for a beautiful and well established multi-disciplinary clinic in downtown Victoria. If you are passionate about your profession and committed to providing exceptional patient care, then we want to hear from you!REGISTERED MASSAGE THERAPISTOpportunity: Full time, permanent position (part time optional)Location: Downtown VictoriaStart: As soon as possibleAdvantages- Start immediately - Competitive, percent-based compensation- Bright, modern clinic facility- Full time reception for all administrative tasks including but not limited to- billing, booking appointments, and laundry- Access to supplies including linens and massage oil- Professional and supportive environment- Flexible scheduling- Online booking- Marketing supportResponsibilities- Assess, treat, and provide treatment plans for clients- Work collaboratively with multi-disciplinary team of chiropractors, physiotherapists, acupuncturists, registered massage therapists and kinesiologists.QualificationsEagerness to collaborate with other practitioners to meet patients’ needs and rehabilitation goalsRegistration with the College of Massage Therapists of BCProof of valid professional liability insurance and GST numberCaring, compassionate attitude and strong communication skillsResponsible & reliableNew graduates are welcomeSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to misty.therrien@randstad.ca, or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Victoria, British Columbia
      • Permanent
      Randstad is now recruiting Registered Physiotherapists for a beautiful and well established multi-disciplinary clinic in downtown Victoria. If you are passionate about your profession and committed to providing exceptional patient care, then we want to hear from you!REGISTERED PHYSIOTHERAPISTOpportunity: Full time, permanent positionLocation: Downtown VictoriaStart: As soon as possibleAdvantages- Start immediately - Competitive, percent-based compensation- Bright, modern clinic facility- Full time reception for all administrative tasks including but not limited to- billing, booking appointments, and laundry- Access to supplies - Professional and supportive environment- Online booking- Marketing support- Flexible schedulingResponsibilities- Assess patients' physical abilities through evaluative procedures such as functional ability tests- Establish treatment goals with patients based on physical diagnoses- Evaluate effectiveness of treatment plans and modify accordingly- Provide advice on exercise and strategies to implement at home to enhance and or maintain treatment- Work collaboratively with multi-disciplinary team of chiropractors, physiotherapists, acupuncturists, registered massage therapists and kinesiologists. Qualifications- Eagerness to collaborate with other practitioners to meet patients’ needs and rehabilitation goals- Registration with the College of Physical Therapists of BC- Available to work weekends- Proof of valid professional liability insurance- Caring, compassionate attitude and strong communication skills- Responsible & reliable- New graduates are welcomeSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to misty.therrien@randstad.ca, or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is now recruiting Registered Physiotherapists for a beautiful and well established multi-disciplinary clinic in downtown Victoria. If you are passionate about your profession and committed to providing exceptional patient care, then we want to hear from you!REGISTERED PHYSIOTHERAPISTOpportunity: Full time, permanent positionLocation: Downtown VictoriaStart: As soon as possibleAdvantages- Start immediately - Competitive, percent-based compensation- Bright, modern clinic facility- Full time reception for all administrative tasks including but not limited to- billing, booking appointments, and laundry- Access to supplies - Professional and supportive environment- Online booking- Marketing support- Flexible schedulingResponsibilities- Assess patients' physical abilities through evaluative procedures such as functional ability tests- Establish treatment goals with patients based on physical diagnoses- Evaluate effectiveness of treatment plans and modify accordingly- Provide advice on exercise and strategies to implement at home to enhance and or maintain treatment- Work collaboratively with multi-disciplinary team of chiropractors, physiotherapists, acupuncturists, registered massage therapists and kinesiologists. Qualifications- Eagerness to collaborate with other practitioners to meet patients’ needs and rehabilitation goals- Registration with the College of Physical Therapists of BC- Available to work weekends- Proof of valid professional liability insurance- Caring, compassionate attitude and strong communication skills- Responsible & reliable- New graduates are welcomeSummaryIf this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to misty.therrien@randstad.ca, or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • North York, Ontario
      • Permanent
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a bilingual (French/English) customer service and order management professional looking for a permanent opportunity that will further your career? Are you someone who can work with minimal supervision and also demonstrate leadership? Do you pride yourself on your ability to problem-solve and deliver an excellent customer experience? If the answer is YES, we have an amazing opportunity for you! We are looking for a Sr. Bilingual (French/English) Customer Service Associate with order management experience for a leading pharmaceutical company located in Thornhill. Working as part of a lean team, the Sr. Bilingual Customer Service Associate will provide order management support for the company’s customers with a focus on French-speaking clientele. This is a permanent opportunity for a senior candidate with the right skills who is looking for a new challenge in their career. The Sr. Bilingual Customer Service Associate position is a work-from-home opportunity in the beginning; however, the successful candidate must be available to work in the company’s Thornhill office when required. We are ideally looking for an individual with the right skill set to be able to start by the first week of July 2021.AdvantagesWhat’s in it for YOU as a Sr. Bilingual Customer Service Associate? - Amazing opportunity to be a part of a global brand and begin a new chapter of your professional career - Competitive Package: 70K Annual salary - Excellent benefits and perks- Monday to Friday - 37.5-hour work with great work-life balance - Guaranteed growth for outstanding performers in the company with the great work culture- Opportunity to expand your professional network- Great location in Thornhill ResponsibilitiesWhat YOU will be doing as a Sr. Bilingual Customer Service Associate: •Order Management: completing the customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in an accurate and timely manner•Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of a business day; Ensuring all regional and contract pricing is up to date •Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to the designated resource•Identifying and resolving issues that arise in the process, including After Sales Service claims •Liaising with internal departments and 4PL business partners•Responsible for customer service metrics for accounts served and relevant reporting•Developing and measures key performance indicators to determine and improve the effectiveness of customer service activities•Ensuring an efficient order management process that reduces errors and meets cycle time requirements•Building strong relationships and work effectively with internal stakeholders – Supply Chain, Master data, Finance, QA, Plants, and external 4PL partners to improve customer service process and effectivenessQualificationsWhat YOU bring to the role of Sr. Bilingual Customer Service Representative: - Bilingualism is a MUST - you can read, write and speak in both languages effectively (French and English)- Bachelor’s degree in Business Administration or Supply Chain is preferred- 6+ years customer service in pharmaceutical or CPG industries, experience in both B2B and B2C business, as well as Supply Chain is an asset- Knowledge of MS Office tools, experience in leading/ participating ERP implementation (ex. SAP) an asset- Strong customer focus, excellent interpersonal and communication skills; skillful to handle complaints- Demonstrated ability to cultivate collaborative relationships with both internal and external 4PL partners -Results-focused and driven by performance, with a keen sense of organizations and prioritization- Strong work ethic, ability to work in a fast-paced environment and multitaskSummaryIf you feel you're a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri at aqsa.jafri@randstad.ca and Deirdra Wadden at deirdra.wadden@randstad.ca, along with a synopsis of what you're looking for, with the subject line: Sr. Bilingual Customer Service Associate Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume. Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resumeRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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