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Remote Bilingual Retention / Loyalty Agent

job details

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    job details
    Are you looking for an opportunity to test your communication and negotiation skills?
    Dou you have sales or retention experience ?
    Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.

    *Fluency Level ENGLISH and FRENCH required !!!

    Salary: $ 43,000 + up to 15% bonus based on monthly performance

    Working hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m.,
    Monday to Friday. - Full Time (37.5h)

    Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent offices

    Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.

    Start of employment: August 22 or August 29th, 2022

    #retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesales

    Advantages
    - 3 weeks vacation per year from the start
    - "well-being" days for you
    - A comprehensive benefits program and an attractive retirement plan
    - A quarterly performance bonus program
    - Career advancement

    Responsibilities
    - Retain customers who are considering cancelling their service
    - Meet retention objective by using strong persuasion and customer service skills
    - Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service
    - Maintain product knowledge
    - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experience

    Qualifications
    - Must be fluent in French and English (verbal and written)
    - Demonstrated record of strong persuasion skills
    - Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
    - Ability to plan, organize and establish priorities to meet goals and achieve results
    - Ability to work in a fast-paced customer sensitive environment
    - Driven, self-motivated and competitive
    - Result-oriented with a “go-getter” personality
    - Excellent rapport building telephone communication and negotiating skills
    - Strong organization, time management skills, and attention to detail
    - Ability to multi task – e.g. listen, talk and type
    - Team player and able to work autonomously
    - Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications


    Summary
    Salary: $ 43,000 + up to 15% bonus based on monthly performance

    Working hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)

    Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent offices

    Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.

    Are you interested in the position?

    - Send us your CV directly with the subject "Customer service representative - bilingual - Retention"

    Jessica.yelozbek@randstad.ca
    William.toutant@randstad.ca
    Karel.tabaray@randstad.ca



    Thank you for your interest!



    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for an opportunity to test your communication and negotiation skills?
    Dou you have sales or retention experience ?
    Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.

    *Fluency Level ENGLISH and FRENCH required !!!

    Salary: $ 43,000 + up to 15% bonus based on monthly performance

    Working hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m.,
    Monday to Friday. - Full Time (37.5h)

    Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent offices

    Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.

    Start of employment: August 22 or August 29th, 2022

    #retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesales

    Advantages
    - 3 weeks vacation per year from the start
    - "well-being" days for you
    - A comprehensive benefits program and an attractive retirement plan
    - A quarterly performance bonus program
    - Career advancement

    Responsibilities
    - Retain customers who are considering cancelling their service
    - Meet retention objective by using strong persuasion and customer service skills
    - Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service
    - Maintain product knowledge
    - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experience

    Qualifications
    - Must be fluent in French and English (verbal and written)
    - Demonstrated record of strong persuasion skills
    - Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
    - Ability to plan, organize and establish priorities to meet goals and achieve results
    - Ability to work in a fast-paced customer sensitive environment
    - Driven, self-motivated and competitive
    - Result-oriented with a “go-getter” personality
    - Excellent rapport building telephone communication and negotiating skills
    - Strong organization, time management skills, and attention to detail
    - Ability to multi task – e.g. listen, talk and type
    - Team player and able to work autonomously
    - Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications


    Summary
    Salary: $ 43,000 + up to 15% bonus based on monthly performance

    Working hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)

    Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent offices

    Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.

    Are you interested in the position?

    - Send us your CV directly with the subject "Customer service representative - bilingual - Retention"

    Jessica.yelozbek@randstad.ca
    William.toutant@randstad.ca
    Karel.tabaray@randstad.ca



    Thank you for your interest!



    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.