Are you looking for a new administrative challenge? Are you interested in a career in finance and banking?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company in the banking-investment field, is looking to hire an Office Administrator for their downtown Montreal office.Advantages- 37.5 hours / week (8:30am to 5:00pm);- 3 weeks of vacations;- Sick leave;- RRSP and insurance (from the first day of work)- 100% face to face ;- Stable and human team;- Competitive salary scale according to experience;Responsibilities1. Manage all branch support staff by:• Providing on-going coaching and employee development, performance management, guidance, motivation and support;• Resolving employee issues and working with Employee Relations as required;• Providing ongoing employee recognition by recognizing and rewarding success;• Resolving issues/negotiating compromises between support staff and Advisor or other team members;• Finalizing annual objectives and employee development plans;• Managing workloads;• Planning and facilitating support staff meetings;• Building a culture of high performance and continuous improvement;• Interviewing and selection of candidates;• Co-ordinating the set-up and on-boarding of new support staff;• Providing on the job training for new employees;• Maintaining all HR administration and employee records;• Working with staff to escalate issue with back office;2. Manage the quality and efficiency of branch operations by:• Ensuring the cage operations run smoothly;• Working to resolve any system issues that have been escalated by Branch Systems Administrator;• Working with the Branch Manager on the departure of an Advisor;• Co-ordinating the set up and on-boarding of new Advisors;• Managing branch facilities and security access to branch;• Liaising with Head Office/Regional Office regarding new initiatives;3. Management of New Issues by:• Distributing branch allocations to Advisors;• Monitoring the Branch new issue/BOT position;• Reconciling branch allocation with placement in client accounts and with Head Office;• Ensuring positions are ticketed to client accounts;• Liaising with Syndication department on presentations;4. Manage and implement procedures to ensure compliance with corporate policies and industry ;regulatory bodies by:• Ensuring branch adherence to privacy and anti-money laundering requirements;• Maintaining all branch compliance files;• Assisting with client complaints, and ensuring any potential breach of Industry regulations are escalated to Branch Manager and Compliance;• Approving trade corrections;• Effectively communicating policies, procedures, new systems, new initiatives and organizational changes;• Acting as the branch contact for internal audit;• Monitoring the Continuing Education requirements for all licensed staff;5. Administer the Branch Client Accounts (house accounts) by:• Effectively dealing with any client issues;• Ensuring any administration of client accounts are handle effectively and efficiently;• Working with the Branch Management in the assignment and transfer of clients to an Advisor in the branch;6. Supporting Branch Manager with Branch expense management by:• Conducting Financial Information System (FIS) queries on various expenses;• Assisting in preparing and monitoring branch budget;• Approving and managing all branch expenses (eg. Supplies, etc);7. Supporting the Advisors by:• Resolving commission related inquiries;• Providing advice and support on HR related issues;• Assisting in optimum functioning of the team;8. Provide strong team leadership to motivate and develop individual and team performance by:• Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement;• Exhibiting an ability to listen, negotiate and communicate goals;• Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence;• Ensuring the performance management process is in place and employee development is a priority for all employees on the team;• Regularly scheduling one-on-one coaching with direct reports;• Identifying and supporting training and developmental needs of team members;• Managing staffing requirements and departmental workloads;• Participate in all monthly calls;Qualifications• Excellent written and verbal communication skills;• Strong organizational skills;• Strong management skills;• Strong interpersonal skills when interacting with both staff and external clients;• Ability to take initiative and work independently;• Ability to meet deadlines;• Knowledge of Microsoft systems: Word, Excel and PowerPoint;• Previous industry experience;• Post Secondary Education;• Minimum 5 years in the Investment Industry;• Canadian Securities Course (CSC);• Conduct and Practices Handbook (CPH) / (the company can pay you for the training if needed);• Investment Representative Training (IRT);• Previous experience in a Support Staff position preferred;• Some supervisory experience;SummaryAre you interested in this position? Please send your application by email to firstname.lastname@example.org and email@example.com and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.