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Retail Coffee Specialist

job details

summary

    job details
    Our client, Nestlé Nespresso S.A., is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a part-time Coffee Specialist in the boutique at Chinook Centre in Calgary! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided.






    Advantages
    - WAGE INCREASED to $17.50 an hour
    - Quarterly bonus program
    - Free machine and monthly club credit
    - Access to reduced rate for benefits program: Randstad Advantage
    - Supportive and positive team work environment

    Responsibilities
    - Achieve personal and common sales and service level targets;
    - Welcome the Boutique clientele and identify their needs;
    - Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
    - Work in shifts and fulfill ones role and expectations. Support special events;
    - Contribute to the management of inventories, stocks and cash;
    - Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
    - Advise both prospects and Club members on Nespresso products and Services;
    - Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    - Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    - Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
    - Actively manage the database on a daily basis and permanently update customer records;
    - Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
    - Check payments in accordance with the defined procedure;
    - Cash checks (if used in the country), enter payments made by credit cards;
    - Check the correspondence of sums received with the orders and send all to the accounting department;

    Qualifications
    Basic Qualification:
    - 1 year of prior hotel, catering, sales or retail experience is required
    - Flexibility to work Friday evening, Saturdays, Sundays
    - Excellent presentation, communication &interpersonal skills; exceptional customer service skills
    - Hands on and pragmatic
    - Punctuality and discipline
    - Strong Team player
    - Proactive and responsive to anticipate and fulfill customer needs

    Preferred Qualification:
    - Knowledge of coffee would be a great asset;

    Summary
    Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.
    Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests.
    EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client, Nestlé Nespresso S.A., is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a part-time Coffee Specialist in the boutique at Chinook Centre in Calgary! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided.






    Advantages
    - WAGE INCREASED to $17.50 an hour
    - Quarterly bonus program
    - Free machine and monthly club credit
    - Access to reduced rate for benefits program: Randstad Advantage
    - Supportive and positive team work environment

    Responsibilities
    - Achieve personal and common sales and service level targets;
    - Welcome the Boutique clientele and identify their needs;
    - Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
    - Work in shifts and fulfill ones role and expectations. Support special events;
    - Contribute to the management of inventories, stocks and cash;
    - Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
    - Advise both prospects and Club members on Nespresso products and Services;
    - Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
    - Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
    - Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
    - Actively manage the database on a daily basis and permanently update customer records;
    - Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;
    - Check payments in accordance with the defined procedure;
    - Cash checks (if used in the country), enter payments made by credit cards;
    - Check the correspondence of sums received with the orders and send all to the accounting department;

    Qualifications
    Basic Qualification:
    - 1 year of prior hotel, catering, sales or retail experience is required
    - Flexibility to work Friday evening, Saturdays, Sundays
    - Excellent presentation, communication &interpersonal skills; exceptional customer service skills
    - Hands on and pragmatic
    - Punctuality and discipline
    - Strong Team player
    - Proactive and responsive to anticipate and fulfill customer needs

    Preferred Qualification:
    - Knowledge of coffee would be a great asset;

    Summary
    Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.
    Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests.
    EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.