This is a contract position for a Systems Administrator Operations Support Specialist for our client who is in the Broader Public Sector. Work location will be Downtown Toronto.
This is a Hybrid Role with three days in the office a week. This is a requirement of the role and is non negotiable outside of exceptional circumstances.
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The Contract runs for one year.
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
· Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
· Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
· Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
· Triage Footprints tickets to Subject Matter experts for resolutionEnsuring all tickets are accurately categorized for reporting purposes
· Assist with distribution of client application communications interfacing with Business Subject Matter Experts
· Identify connectivity defects and assist in trouble shooting root cause
· Follow all established Service Management processes, and identify opportunities for improvement
Qualifications
2+ years of experience providing technical support at Tier 1
· Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
· Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
Knowledge and Skills/Experience of Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Summary
If interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This is a contract position for a Systems Administrator Operations Support Specialist for our client who is in the Broader Public Sector. Work location will be Downtown Toronto.
This is a Hybrid Role with three days in the office a week. This is a requirement of the role and is non negotiable outside of exceptional circumstances.
The Contract runs for one year.
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
· Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
· Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
· Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
· Triage Footprints tickets to Subject Matter experts for resolutionEnsuring all tickets are accurately categorized for reporting purposes
...
· Assist with distribution of client application communications interfacing with Business Subject Matter Experts
· Identify connectivity defects and assist in trouble shooting root cause
· Follow all established Service Management processes, and identify opportunities for improvement
Qualifications
2+ years of experience providing technical support at Tier 1
· Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
· Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
Knowledge and Skills/Experience of Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Summary
If interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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