This is a contract position for a Training Specialist for our client who is in the Broader Public Sector. Work location will be in North York.
This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.
The Contract runs for fourteen months.
...
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Deliver instructions and training, interactive demonstration and / or e-learning to staff at twenty-one (21) CACCs, 1000+ Ambulance Communication Officers and other required Ministry Stakeholders including ORNGE, across the province within established training program content and methodology on the Komutel – Avaya Telephony System, Geomant Dashboard, CMS reporting, Automatic Call Distribution, and incident handling.
Provide application and product training to both technical and non-technical users.
Develop and deliver training documentation and overall Telephony training strategies, including but not limited to, training plans for each CACC, taking into consideration the unique aspects and needs of each centre.
Assist in the development, design and ensuring quality of all training materials related to the project.
Provide recommendations for training tools as required.
Provides supervision, hands-on instruction and training, interactive demonstration.
Evaluates and documents individual participant/student performance; provides feedback and recommends further training if necessary. Administers and grades variable written and/or practical examinations and certifications.
Work alongside Ministry of Health representatives to ensure EHPMDB processes are incorporated in the training materials while ensuring quality of all training communication material related to the project.
Work closely with the Training Lead to ensure project activities & timelines are met and effectively communicated to appropriate audiences.
Report progress against training plan to Training Lead.
Create final training materials by integrating EHPMDB future state processes with vendor training material.
Provide input, document requirements and support the design and delivery of training programs.
Provides progress reports to Telephony Project Training Lead and management; identifies and recommends the need for additional/remedial training.
Provides group leadership, supervision and technical and non-technical direction to ambulance communication officers, and CACC management by scheduling work assignments, clarifying and interpreting established practices, and providing technical advice while ensuring that programming timelines are met.
Acts as province-wide resource regarding the development and delivery of Telephony training programs.
Participates on committees and other working groups as part of the Telephony technology training.
Alongside the training lead, provide support to CACC management and staff before they transition to the new telephony solution, during the go-live and post go-live issue resolution
Leads project implementation assessment through surveys and evaluations etc, and reporting post go-live findings; leading the development of lessons learned and working with Project Lead to modify transition plans as necessary
Qualifications
Experience delivering training material to both technical and non-technical users.
5+ years of experience as Trainer, preferably in Public Sector or Contact Centre.
Experience delivering training related to 24x7 critical environments and operations.
Summary
If interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This is a contract position for a Training Specialist for our client who is in the Broader Public Sector. Work location will be in North York.
This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.
The Contract runs for fourteen months.
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Deliver instructions and training, interactive demonstration and / or e-learning to staff at twenty-one (21) CACCs, 1000+ Ambulance Communication Officers and other required Ministry Stakeholders including ORNGE, across the province within established training program content and methodology on the Komutel – Avaya Telephony System, Geomant Dashboard, CMS reporting, Automatic Call Distribution, and incident handling.
Provide application and product training to both technical and non-technical users.
Develop and deliver training documentation and overall Telephony training strategies, including but not limited to, training plans for each CACC, taking into consideration the unique aspects and needs of each centre.
...
Assist in the development, design and ensuring quality of all training materials related to the project.
Provide recommendations for training tools as required.
Provides supervision, hands-on instruction and training, interactive demonstration.
Evaluates and documents individual participant/student performance; provides feedback and recommends further training if necessary. Administers and grades variable written and/or practical examinations and certifications.
Work alongside Ministry of Health representatives to ensure EHPMDB processes are incorporated in the training materials while ensuring quality of all training communication material related to the project.
Work closely with the Training Lead to ensure project activities & timelines are met and effectively communicated to appropriate audiences.
Report progress against training plan to Training Lead.
Create final training materials by integrating EHPMDB future state processes with vendor training material.
Provide input, document requirements and support the design and delivery of training programs.
Provides progress reports to Telephony Project Training Lead and management; identifies and recommends the need for additional/remedial training.
Provides group leadership, supervision and technical and non-technical direction to ambulance communication officers, and CACC management by scheduling work assignments, clarifying and interpreting established practices, and providing technical advice while ensuring that programming timelines are met.
Acts as province-wide resource regarding the development and delivery of Telephony training programs.
Participates on committees and other working groups as part of the Telephony technology training.
Alongside the training lead, provide support to CACC management and staff before they transition to the new telephony solution, during the go-live and post go-live issue resolution
Leads project implementation assessment through surveys and evaluations etc, and reporting post go-live findings; leading the development of lessons learned and working with Project Lead to modify transition plans as necessary
Qualifications
Experience delivering training material to both technical and non-technical users.
5+ years of experience as Trainer, preferably in Public Sector or Contact Centre.
Experience delivering training related to 24x7 critical environments and operations.
Summary
If interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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