This is a contract position for a Systems AdministratorOperations Support Specialist for our client who is in the Broader Public Sector. Work location will be in the GTA.
This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.
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The Contract runs for one year.
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Operational Support – Queue Management
· Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets
Operational Support - Incident and Service Request Management
· Review submitted incident tickets to ensure completeness of information
· Provide basic triage and assign to Tier 3 specialists as required
· Monitor tickets to ensure compliance with service level targets
· Provide support in closing/resolving tickets where required
· Provide reports on current status of assigned tickets
· Provide historical reports on volume, performance, trends, etc
Operational Support - Service Request Fulfillment
· Complete standard service requests in support of SUS clients such as:
o Password administration
o Account administration (add/delete/modify)
o Access to tools such as monitoring, automated deployment, log analysis, etc.
Operational Support – Change Management
· Review assessment tasks on new CRQs to ensure compliance with SUS standards
· Assign tasks to support specialists as required
· Monitor tasks to ensure alignment with CRQ deadlines and change management processes
· Provide support in closing tasks where required
· Provide reports on current status of assigned tasks
· Provide reports on scheduled CRQs impacting SUS
· Provide historical reports on volume, performance, trends, etc
Operational Support - Configuration Management
· Provide support in managing SUS components in CI inventory
· Update CI components and relationships
· Prepare and schedule regular reports on CI inventory
Qualifications
• Experience with middleware application suite such as but not limited to:
o IBM WebSphere Application Server/NDM/Liberty
o IBM DataPower
o Deployment Automation
o Middleware Monitoring tools e.g. ITCAM
o Cloud technology including Kubernetes/Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process
• Experience with Remedy/eSMT or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
Summary
If Interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
This is a contract position for a Systems AdministratorOperations Support Specialist for our client who is in the Broader Public Sector. Work location will be in the GTA.
This is a Hybrid Role with 3 days in the office a week. This is a mandatory requirement of the role and is non negotiable outside of exceptional circumstances.
The Contract runs for one year.
Hours per day will be 7.25
Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.
Responsibilities
Operational Support – Queue Management
· Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets
Operational Support - Incident and Service Request Management
· Review submitted incident tickets to ensure completeness of information
· Provide basic triage and assign to Tier 3 specialists as required
· Monitor tickets to ensure compliance with service level targets
· Provide support in closing/resolving tickets where required
· Provide reports on current status of assigned tickets
...
· Provide historical reports on volume, performance, trends, etc
Operational Support - Service Request Fulfillment
· Complete standard service requests in support of SUS clients such as:
o Password administration
o Account administration (add/delete/modify)
o Access to tools such as monitoring, automated deployment, log analysis, etc.
Operational Support – Change Management
· Review assessment tasks on new CRQs to ensure compliance with SUS standards
· Assign tasks to support specialists as required
· Monitor tasks to ensure alignment with CRQ deadlines and change management processes
· Provide support in closing tasks where required
· Provide reports on current status of assigned tasks
· Provide reports on scheduled CRQs impacting SUS
· Provide historical reports on volume, performance, trends, etc
Operational Support - Configuration Management
· Provide support in managing SUS components in CI inventory
· Update CI components and relationships
· Prepare and schedule regular reports on CI inventory
Qualifications
• Experience with middleware application suite such as but not limited to:
o IBM WebSphere Application Server/NDM/Liberty
o IBM DataPower
o Deployment Automation
o Middleware Monitoring tools e.g. ITCAM
o Cloud technology including Kubernetes/Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process
• Experience with Remedy/eSMT or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
Summary
If Interested and qualified for this role, please apply today for immediate consideration!!!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
