RQ05211 Business Analyst- Intermediate

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
• Participate in the development of end to end Service Management processes in collaboration with internal and external sta• Oversee all ITSM Process records submitted to GMCB by the Service Desk, Client Ministries & Suppliers to ensure they are executed per defined process.
• Assign ITSM records to appropriate resource/support areas (Client Ministry/GMCB/Supplier).
• Manage IT Service Management Tool records’ assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.)
stakeholders.

Qualifications
Service management knowledge and experience, have an in-depth understanding of various processes and ITIL
Communication - able to convey complex business analysis tools/ techniques succinctly to a non-technical audience, as well as develop project artefacts/ documentation
Analytical Critical thinking skills, experience gathering relevant data and analyze situations

Summary
If Interested and qualified for this role, please apply today for immediate consideration!!!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.