RQ05530 UX Designer

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Deliverables:



Facilitate the Kick-off meeting with the project team to produce such outputs as:
Business Model Canvas
5 Whys
User Personas
Stakeholder Mapping
Strategy Map
Short- and Long-Term Goals
Fears and Challenges
Problem Statement


Facilitate user research activities to produce such outputs as:
User interview topic Maps, a summary of interrelated topics for the user interview
User Interview Scripts to plan and guide user discussion
User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User research findings report
Inception (Science Fair Day):
Showcases the work and key findings from this stage to stakeholders outside of the core project team
Aligns entire team (business, technical) on what the next steps will be
Planning activities for next phase (Alpha)
Other deliverables typically delivered in this phase include:
User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
Defined business Key Performance Indicators (KPIs)


Delivery Phase 2) Alpha:



Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.



Deliverables:



Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers
Produce “clickable” prototypes of multiple possible solutions
Validate "clickable” prototypes with users through usability testing sessions and produce research findings report
Iterate (improve) on “clickable” prototypes with insights garnered from research findings report
Identify and document existing processes or policies that will need to change to support the new product or service
Produce a business proposal to justify funding for the next phase (Beta)
Define a clear vision for the solution that will be built in Beta
Create a plan and prioritized list of features to be completed in the Beta phase
Define user solution, and delivery of KPIs


Delivery Phase 3) Beta:



The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.



The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.



Deliverables:



User story creation and validation:
Participates in deciding which priority to tackle
Sketching workshop to create visual representation of ideas or user flows
Create designs
Enhancements made to designs
User Interviews (for validation)
Synthesising individual and overall interview findings
Enhancements to designs made from synthesis
Get product owner sign off and input story into backlog for future iteration planning
Rinse and repeat for each feature, function within a given iteration
Conduct accessibility compliance testing of the solution within each iteration.
Conduct regular usability testing sessions on the MVP built as part of the Beta phase.


Delivery Phase 4) Live:

Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, it’s not always given the attention and resources it deserves.

Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.



Deliverables:



Continue to facilitate user research activities to produce such outputs as:
User interview topic maps, a summary of interrelated topics for the user interview
User interview scripts to plan and guide user discussion
User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User research findings report
Conduct regular accessibility compliance testing of the live build as improvements are released.
Conduct regular usability testing sessions on the live build.
Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Qualifications
User Experience Design
· Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
· Ability to iterate your designs and solutions efficiently and intelligently.
· 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
· Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
· Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
· Experience in facilitate User Research and Usability testing activities to produce such outputs as:
o User Interview Topic Maps
o User Interview Scripts
o User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
o User Research Findings Report

Relationship Management
· Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
· Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
· Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills
· Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft skills
· Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
· Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
· Strong interpersonal and negotiation skills
· Strong presentation, verbal and written communication skills
· Excellent analytical, problem-solving and decision-making skills

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.