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    • Laval, Québec
    • Contract
    Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience? Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is important to have an interest in automotive and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Please note that there is a 3 week training starting August 16th that has to be done at the office in Laval near Carrefour Laval.AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AgentStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent - Laval"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience? Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is important to have an interest in automotive and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Please note that there is a 3 week training starting August 16th that has to be done at the office in Laval near Carrefour Laval.AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AgentStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent - Laval"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $38,000 - $42,000 per year
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people? We have the right position for you with a reputable company in the travel and tourism industry, As a Ticketing Agent in the Travel Services Department, you will be responsible for assisting customers with their online airline reservations. As a Call Center Agent for the Airline Ticketing Department, your role will consist of the following Salary : 38K to 42K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario) All equipment provided AdvantagesBenefits for this 100% telecommuting position include: - Salary between 38K and 42K depending on experience- Equipment completely provided by the company - Great opportunity for advancement within the team - Continuous development and training - Company where diversity is emphasized - Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)ResponsibilitiesThe responsibilities of the Bilingual Ticketing Agent position include: - Process requests for airline ticket exchanges and refunds - Follow agreements and policies to meet customer needs - Answer incoming calls from customers and advise them - Support the team and assist team members as needed Qualifications- Be fully BILINGUAL (Fr/En) - Have 2+ years of call center experience - Be comfortable with a high volume call center environment - Be available 24/7 for the schedule - Experience in the travel/tourism industry will be strongly considered - Software: Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certificationSummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you? Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel ticketing agent'' or apply directly online: We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you recently reprioritized your new challenge and would you like to have a position that is 100% telecommuting, permanently? Have you always had a passion for travel? Do you excel in customer service and love helping people? We have the right position for you with a reputable company in the travel and tourism industry, As a Ticketing Agent in the Travel Services Department, you will be responsible for assisting customers with their online airline reservations. As a Call Center Agent for the Airline Ticketing Department, your role will consist of the following Salary : 38K to 42K depending on experienceSchedule: Be available 24/7Work from home 100% (anywhere in Quebec and Ontario) All equipment provided AdvantagesBenefits for this 100% telecommuting position include: - Salary between 38K and 42K depending on experience- Equipment completely provided by the company - Great opportunity for advancement within the team - Continuous development and training - Company where diversity is emphasized - Full medical and dental benefits- Full time schedule with varied shifts between 40 hours/week (8 hour shifts + 1 hour lunch/ 9 hour day)lunch hour/ 9 hours per day)ResponsibilitiesThe responsibilities of the Bilingual Ticketing Agent position include: - Process requests for airline ticket exchanges and refunds - Follow agreements and policies to meet customer needs - Answer incoming calls from customers and advise them - Support the team and assist team members as needed Qualifications- Be fully BILINGUAL (Fr/En) - Have 2+ years of call center experience - Be comfortable with a high volume call center environment - Be available 24/7 for the schedule - Experience in the travel/tourism industry will be strongly considered - Software: Proficiency in AMADEUSKnowledge of native SABREMust have a valid TICO certificationSummaryDo you have experience in the travel and tourism industry? You have experience in a call center and you believe that this position is for you? Send us your application directly by email to: maxime.hilaire@randstad.ca with the subject line ''travel ticketing agent'' or apply directly online: We look forward to meeting youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $44,000 - $48,000 per year
    We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - InsuranceSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are currently looking for a Customer Service Agent in the insurance field for one of the most reputable firms across Canada!If you are looking for a long-term career opportunity, want to grow in the insurance and customer service industry and are ready to take on new challenges, you are THE right candidate for this position. Position: Customer Service Agent - InsuranceSalary: Between $25 and $26.37 per hour + annual bonusLocation: Telecommuting (Crémazie station afterwards)Availability: 35h / week - Full timeAdvantagesHave I captured your attention? If so, here are the benefits of working as an Insurance Customer Service Agent:- Working from home during the pandemic- Equipment provided for telecommuting- Full benefits upon arrival- Opportunities for advancement within the company;- Opportunity to have a salary review every year;- Annual bonus;- Rotating schedule (schedules given 2-3 weeks in advance)- Stability (permanent employment);- Fully paid training;- AMF paid by the employerResponsibilities- Answer incoming calls;- Provide an outstanding customer experience;- Be able to advise and educate clients on personal damage insurance;- Find solutions for clients;- Be able to achieve the objectives that are set;- Work closely with the customer service team;- All other related tasks with the customer service;QualificationsStill interested? Here are the qualifications required for this position:- Be perfectly bilingual (French AND English);- Be able to work efficiently from home;- Have a good internet connection + a landline phone or cell phone with a national plan;- Be available to work in the office when the situation allows it (Crémazie Metro or Laval);- Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (35 hours / week rotational schedule, which is known 2 to 3 weeks in advance);- A minimum of 3 years of relevant customer service experience;- Have experience in sales *an asset*;- Be comfortable with the objectives and not be afraid to cross-sell on inbound calls;- Have a DES, DEC or BAC;- Possess an AMF license *an asset*;-A criminal AND credit check will be performed during the process;SummaryIf you meet all the criteria or know someone who might be interested in this job, please send me your resume as soon as possible by email at florence.lefebvre@randstad.ca or apply directly online.I look forward to speaking with you soon! :)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Permanent
    • $20.00 - $21.00 per hour
    Are you interested in a new opportunity in your career? Are you interested in a company with a global scope? We are currently looking for a Customer Service and Account Management Representative to support customers and provide assistance with software utilization, online order tracking and merchandise returns. Annual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Advantages•A fast-growing international company• 41 000$ yearly salary• Monday to Friday 8h30am-5pm schedule• Work From Home during Covid Period•A stimulating, fast and friendly work environment•An opportunity to highly contribute to the success of the company•Free parking and on-site cafeteria•A 3-minute walk from Namur metro station.Responsibilities•Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns •Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks •Suspend or activate accounts if unpaid balances•Manage Webstore orders and subscription •Process incoming orders in the system•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller •Update customer information in the customer service database during and after each call •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies•All other task related to this position or required by superior.Qualifications•2+ years’ experience in a call center•Ability to remain professional and courteous with customers at all times•Excellent verbal and written communication skills, both in English and in French, Spanish is an asset•Proficiency with Microsoft Office Suite•Well organized, self-starter, responsible.SummaryAnnual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Are you the ideal candidate for this role? Send us your updated CV with the subject "Bilingual Customer service Representative - account management":karen.leiton@randstad.caflorence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you interested in a new opportunity in your career? Are you interested in a company with a global scope? We are currently looking for a Customer Service and Account Management Representative to support customers and provide assistance with software utilization, online order tracking and merchandise returns. Annual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Advantages•A fast-growing international company• 41 000$ yearly salary• Monday to Friday 8h30am-5pm schedule• Work From Home during Covid Period•A stimulating, fast and friendly work environment•An opportunity to highly contribute to the success of the company•Free parking and on-site cafeteria•A 3-minute walk from Namur metro station.Responsibilities•Answers incoming customer calls, emails and chat regarding invoices, orders, service questions and general client concerns •Outbound calls to customers to collect right payment method and some other general Accounts Receivables tasks •Suspend or activate accounts if unpaid balances•Manage Webstore orders and subscription •Process incoming orders in the system•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller •Update customer information in the customer service database during and after each call •Work with the management team to stay updated on product knowledge and be informed of any changes in company policies•All other task related to this position or required by superior.Qualifications•2+ years’ experience in a call center•Ability to remain professional and courteous with customers at all times•Excellent verbal and written communication skills, both in English and in French, Spanish is an asset•Proficiency with Microsoft Office Suite•Well organized, self-starter, responsible.SummaryAnnual salary of $41,000Schedule from Monday to Friday from 8:30 am to 5:00 pmWork from home during the pandemicOn-site training - Office near Namur metro Easy access via public transportationContract with possibility of extension Are you the ideal candidate for this role? Send us your updated CV with the subject "Bilingual Customer service Representative - account management":karen.leiton@randstad.caflorence.lefebvre@randstad.caAlso, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montréal, Québec
    • Contract
    • $21.00 per hour
    You are fully bilingual and you love customer service? You are an ace at customer relations? We are looking for someone exactly like you for a customer service representative position. Here are the tasks you will have to perform for this position:- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal AdvantagesHere are the advantages you could benefit from for this job which is currently done from home:- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - No sales, incoming calls from customers who are already members ResponsibilitiesYou will be required to perform the following duties for this bilingual insurance position:- Answer customer calls related to insurance claims- Provide information to customers on their insurance coverage- Ensure good customer service on different platforms- Follow up via emailQualificationsYou have what it takes for this bilingual customer service job in the insurance field?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.Summary- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal Can you imagine working for this company in the insurance industry? Apply directly here or write to us at karen.leiton@randstad.ca ali.abouzeid@randstad.ca Good to know you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    You are fully bilingual and you love customer service? You are an ace at customer relations? We are looking for someone exactly like you for a customer service representative position. Here are the tasks you will have to perform for this position:- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal AdvantagesHere are the advantages you could benefit from for this job which is currently done from home:- Large company recognized in the insurance industry- Work from home during Covid- Great opportunity to integrate solid knowledge in the insurance field.- Downtown location (McGill station) (After Covid)- Salary : 21$ - Working in a dynamic environment and where relationships with colleagues are strong- A week schedule 8 am to 5 pm - No sales, incoming calls from customers who are already members ResponsibilitiesYou will be required to perform the following duties for this bilingual insurance position:- Answer customer calls related to insurance claims- Provide information to customers on their insurance coverage- Ensure good customer service on different platforms- Follow up via emailQualificationsYou have what it takes for this bilingual customer service job in the insurance field?- Customer service / call center experience- Good computer skills (MS Windows, Excel, Word and Outlook);- Customer service skills in financial services would be an asset;- Excellent communication skills in both English and French, both written and oral.Summary- Salary: $21 per hour- 35 hour per week - A weekday schedule (Monday to Friday) (8:00 to 17.00)- work from home, until further notice *office located in downtown Montreal Can you imagine working for this company in the insurance industry? Apply directly here or write to us at karen.leiton@randstad.ca ali.abouzeid@randstad.ca Good to know you, Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Montreal, Québec
    • Contract
    • $21.00 per hour
    Are you passionate about finance and customer service? Does working for a recognized and constantly growing company appeal to you? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.camichael.vasquez@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about finance and customer service? Does working for a recognized and constantly growing company appeal to you? We have the job for you!We are currently looking for a bilingual financial advisor to join our growing team. Salary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months AdvantagesHere are the benefits you could get for this job as a Bilingual Financial Services Representative that is currently done from home:- Working from home- Working with a well-known company and in a growing team- Weekday schedule only- Competitive salaryResponsibilitiesHere are the tasks you will have to perform for this Bilingual Financial Services Representative position:- Update clients’ accounts - Verify if there’s any missing information on their account and talk to the Advisor in that case- Answering calls and emails- Do account transactions- Use of JIRA (tracking system)- Resolve issues quickly and efficientlyQualificationsDo you have the skills required for this Bilingual Financial Services Representative ?• Call center experience (1-2 years) or experience in the financial field• Professional approach on the phone as well as when responding to emails• Dedicated to provide the best customer experience possible• Comfortable working in a fast-paced environment• Able to multi-task • Excellent verbal and written communications skills• Dynamic• Microsoft knowledge• Knowledge of Mutual Funds Operations/Administration = asset• Bilingual = assetSummarySalary: $21 per hourSchedule: Monday to Friday, 8am to 4pm or 9am to 5pm.Workplace: From home Contract: 9 months Role: Bilingual Financial Services Representative Do you think you can bring your experience and nice personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.camichael.vasquez@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $45000.00 - $55000.00 per hour
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Boucherville, Québec
    • Contract
    • $17.00 - $18.00 per hour
    Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office location in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caali.abouzeid@randstad.ca florence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office location in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caali.abouzeid@randstad.ca florence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $17.45 - $19.50 per hour
    We are currently looking for highly motivated professionals travel agents to make seat reservation and provide the best customer service! You will join a growing, professional and forward-thinking team assisting our customers with their travel plans, including air tickets, hotel reservations, and their next dream vacation.Location: Work from homeSalary: $17.45 - 19.50 per hour based on experience + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmAdvantagesWhy would you like to have this opportunity as a Bilingual Travel and Customer Service Advisor : • Paid extensive training• Work from home • Welcoming culture for new employees• Fast-paced, dynamic environment• Company acknowledges employee achievements• Target-based Monthly Rewards and/or Recognition• salary based on experience• preparation for the TICO and/or OPC certification ResponsibilitiesAs a Bilingual Travel and Customer Service Advisor, you are responsible for: • Manage member point redemptions and travel reservations while demonstrating exceptional customer service skills• Answering questions regarding bookings; purchased products and activities.• Processing travel arrangements with a combination of money and points.• Offer the best travel experience to clients by offering advice, recommendations for their destinations and additional travel components • Entering all the necessary notes into the customer’s file.• Following up with customers when necessary.• Handle any complaints and deal with them in a calm and professional manner while suggesting alternative solutions• Build and maintain rapport with customers by going the extra mile• Other tasks and projects if necessaryQualificationsTo be successful in this role as a Bilingual Travel and Customer Service Advisor, you must have the following skills and experience:• Fluent in professional and conversational English and French – spoken/written• Contact center experience an asset • minimum of one year of proven customer service • Working knowledge of PC/Windows environment, internet, mobile and tablet applications• Excellent active listening and communication skills with the ability to foster strong working relationships• Knowledge of GDS (Sabre, Amadeus, Appollo) an asset• TICO and/or OPC certification an asset SummaryLocation: Work from homeSalary: $17.45 per hour + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmCan you imagine working for this company in the insurance industry? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are currently looking for highly motivated professionals travel agents to make seat reservation and provide the best customer service! You will join a growing, professional and forward-thinking team assisting our customers with their travel plans, including air tickets, hotel reservations, and their next dream vacation.Location: Work from homeSalary: $17.45 - 19.50 per hour based on experience + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmAdvantagesWhy would you like to have this opportunity as a Bilingual Travel and Customer Service Advisor : • Paid extensive training• Work from home • Welcoming culture for new employees• Fast-paced, dynamic environment• Company acknowledges employee achievements• Target-based Monthly Rewards and/or Recognition• salary based on experience• preparation for the TICO and/or OPC certification ResponsibilitiesAs a Bilingual Travel and Customer Service Advisor, you are responsible for: • Manage member point redemptions and travel reservations while demonstrating exceptional customer service skills• Answering questions regarding bookings; purchased products and activities.• Processing travel arrangements with a combination of money and points.• Offer the best travel experience to clients by offering advice, recommendations for their destinations and additional travel components • Entering all the necessary notes into the customer’s file.• Following up with customers when necessary.• Handle any complaints and deal with them in a calm and professional manner while suggesting alternative solutions• Build and maintain rapport with customers by going the extra mile• Other tasks and projects if necessaryQualificationsTo be successful in this role as a Bilingual Travel and Customer Service Advisor, you must have the following skills and experience:• Fluent in professional and conversational English and French – spoken/written• Contact center experience an asset • minimum of one year of proven customer service • Working knowledge of PC/Windows environment, internet, mobile and tablet applications• Excellent active listening and communication skills with the ability to foster strong working relationships• Knowledge of GDS (Sabre, Amadeus, Appollo) an asset• TICO and/or OPC certification an asset SummaryLocation: Work from homeSalary: $17.45 per hour + bonus based on performance Full-time: 37.5 hours Start date: August 16th, 2021Must be available Monday to Friday from 08h00am to 9h00pm and Saturday from 08h00am to 05h00pmCan you imagine working for this company in the insurance industry? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Westmount, Québec
    • Permanent
    • $48,000 - $55,000 per year
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you recognized for having Strong planning, organizational, time management and analytical skills? Do you have experience as a workforce manager, and in planning attendance schedules, managing the call volumes while ensuring the quality of daily operations in a call centre? If this is the case, contact us immediately, we have a fantastic opportunity for you! Location: Work from homeSalary: $48,000 - $55,000 per annum, depending on experience. Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Workforce Manager - Real Time Analyst AdvantagesWhy would you like to have this opportunity as a Bilingual Workforce Management - Real Time Analyst for a Call Center :- Work from home- Welcoming culture for new employees- Fast-paced, dynamic environment- Company acknowledges employee achievements- Salary based on experience- Target-based Monthly Rewards and/or Recognition ResponsibilitiesAs a Bilingual Workforce Manager- Real Time Analyst for a Call Center you will be responsible for:- Coordinates staffing allocation and availability of call center staff in order to achieve service level objectives; this while:- Managing the call volume, the daily attendance and programming the break schedules for staff members - Working closely with the operations team to analyze and help improve their delivery processes- Generating ideas for the planning and improvement of processes and services- Prepare daily, bi-weekly and monthly internal reports.- Log daily exception requests, updates schedules and ad hoc requests.- Use trends and reports to forecast requirements QualificationsTo be successful in this role as a Bilingual Workforce Manager- Real Time Analyst for a Call Center, you must have the following skills and experience:- Be familiar with the management of call centres and all work related to schedule management- Strong planning, organizational, time management and analytical skills – Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail– Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion– Ability to work independently with minimal supervision.– Results driven, with creative approach to idea generation and conflict resolution/problem-solving- Minimum of three (3) years of workforce management experience in a multi-channel call center environment- Experience utilizing Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software - Experience with the Calibrio or Genesis system would be an asset. SummaryLocation: Work from homeSalary: $48,000 - $55,000 per year upon experience Full-time: 37.5 hours per week + possibility to do overtime Schedule you must be available: Monday to Saturday from 9am to 9pm Start date: as soon as possible Bilingual Workforce Manager- Real Time Analyst for a Call Center Can you imagine working for this company, as a Bilingual Workforce Manager- Real Time Analyst ? Apply directly here or write to us atkaren.leiton@randstad.caali.abouzeid@randstad.caflorence.lefebvre@randstad.ca florence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Laval, Québec
    • Contract
    *Great call center opportunity*Please note that there is a 3 week training starting August 16th that has to be done at the office in Laval near Carrefour Laval.Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AgentStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent - Laval"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    *Great call center opportunity*Please note that there is a 3 week training starting August 16th that has to be done at the office in Laval near Carrefour Laval.Are you looking for a position in Laval and are you passionate about customer service? Do you want a permanent job that offers you flexibility? Are you bilingual and have customer service experience?Having a flexible schedule is something that appeals to you, including telecommuting and well this job is for you!We are looking for several Customer Service Consultants to answer customer inquiries over the phone, with technical questions and follow-up purchases. It is about a company in the field of the automobile, more precisely at the level of the parts of vehicles. What matters to them is the quality of the call and not the number of calls answered. It is therefore necessary to have an interest in the automobile and experience in customer service to offer the best possible service.Position: Customer Service Advisor - Work from homeStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesPerformance-related bonuses- Work from homePossibility of progressing within the companyPossibility to work from home- Free coffeePaid trainingGroup insurance and RRSP programFree parkingSocial events (BBQ, Taffy on snow, raffles, etc.)Freshly renovated offices with a beautiful viewResponsibilitiesHere are the tasks you will have to perform as a home customer service agent:· Respond to incoming calls from customers who wish to sell their car or simply have information on the availability of parts in our various sites;· Provide impeccable service marked by professionalism, efficiency and a highly developed sense of customer service;· Make outgoing calls to follow up on customer files;QualificationsTo provide exceptional service, here is what you will need as a Customer Service Agent:· Have 6 months to 1 year of experience in a similar position;Sales and negotiation skillsBilingualism (French and English) is necessaryBasic knowledge of computers and Microsoft Office.Summarylocalization: Work from HomePosition: Customer Service AgentStatus: Temporary to permanentLocation: LavalSalary: $ 17.50 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 20 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)Are you interested in the position? Send us your CV directly to ali.abouzeid@randstad.ca with the subject line "Customer Service Agent - Laval"We look forward to discussing this opportunity with you,Aliali.abouzeid@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Boucherville, Québec
    • Contract
    • $17.00 - $18.00 per hour
    Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caflorence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you enjoy building relationships with others? Do you have previous call centre experience? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!We are looking for Inbound Customer Service Representatives to work for a well-known distribution Company in their contact center located in Boucherville. Salary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company Advantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment- Paid training- Full-time hours- Fun and casual environment- Build relationships with different clients- Office in Boucherville - Parking available ResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients- Enter orders into the system- Checking up on delivery frequency- Making sure deliveries are sent out in a timely manner- Providing product and service information - Answer questions about warranties or replacement parts - Updating clients profile accordingly - Providing top-notch customer service on every callQualifications- Customer Service experience is mandatory- 1 year call centre experience is preferred- Looking for someone who is self-motivated- Bilingual (spoken and written fluently)- Dynamic and passionate - Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy- Enjoy a fast-paced environment- Goes above and beyond- Conflict resolution and problem-solving is keySummarySalary: $17 - 18$/ hourLocation: BouchervilleHours of Operation: Monday to Friday, 8h00am-4h30pm,Industry: distribution company You recognize yourself in this description, don't wait any longer and send us your CV : karen.leiton@randstad.caflorence.lefebvre@randstad.ca If you know someone who might be interested in similar positions, please do not hesitate to provide them with our contact details; it will be our pleasure to help them!Looking forward to talking to you,Ali, Florence, KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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