An equipment rental company is looking for a Service Dispatch Coordinator to join their office on a permanent basis in Ville Saint Laurent. The proposed salary is between $50, 000 to $60, 000 a year, Monday through Friday 7:30 am to 4:30 pm (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. Advantages- Dynamic and collaborative team- Benefits after 3 months- Vacation- Competitive salary - Permanent position- Flexible work scheduleResponsibilities•Take incoming customer calls•Schedule and coordinate all service calls as calls are received•Schedule and dispatch technicians in a timely and efficient manner•Forecast/dispatch workload for 5 days out•Distribute/dispatch all WO’s from the SM lists prior to due date•Void old SM’s or reschedule as required•Assign work orders and update information in JDE•Support technicians with planning based upon work load, geography and available technicians•Schedule technicians for weekend OT, installs, lay-downs and stand-ups•Uphold standards of performance•Interact with other departments with respect to new equipment and rental •Post WO’s as required•Provide directions, address clarification and basic assistance as needed•Review and assist with status report (36, 45, 60)•Provide vacation coverage for duties of other Call Center Agent•Provide feedback to Management on technician’s performance evaluations•Arrange and prepare BOL for shipping of weights•Request changes to customer equipment list i.e. moved, scrapped•Assist with install requests, lay-downs and stand-ups.•Handle escalated calls, complaints and inquiries in a professional mannerQualifications- Bilingual (English & French)- High school diploma preferred or equivalent in combination with education and experience- Work Experience, 2 Years - Related Experience - Strong MS Office skills (Excel)- Highly organized, with great attention to detail and follow-through- Have strong verbal and written communication skills- Demonstrate a professional and positive attitude- Ability to prioritize - Accuracy and attention to detail - Organizational Skills - Perform well in a fast-paced environment - Ability to Multi-task SummaryLooking for a Service Dispatch Coordinator position?Looking to work in Ville Saint Laurent?Click on "Apply Now" or send us your resume to:email@example.comRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.