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Senior Customer Account Specialist - Dollard Des Ormeaux

job details

summary

    job details
    Are you currently looking for a Senior Customer Account Specialist opportunity in Dollard Des Ormeaux? Do you have experience in customer service, looking for a challenge, and an awesome opportunity to learn and grow with a great company? If so, this company in the food industry could be a great fit for you and we would love to discuss the opportunity with you.

    Advantages
    • Competitive annual salary
    • Part of the annual, discretionary bonus plan
    • Health and dental insurance (100% of premiums paid by company) after 3 months employment
    • Telus Virtual Health Care Telemedicine after 3 months of employment
    • 2 weeks paid vacation per year, 3 weeks after 1.5 years of employment
    • 5 personal days
    • Hybrid work model, 2 day per week from home
    • 50% subsidized gym membership to Fit Form West Island
    • Flex Friday work hours
    • Casual-professional work environment
    • Weekly fresh fruit program in the office
    • Brand new, beautiful head office
    • Free onsite parking with free electric car charging stations
    • Outdoor patio for lunches and events

    Responsibilities
    -Act as a liaison between the Sales team, suppliers, and customers.
    -Administrative support:
    -Responsible for all order entry in SAP.
    -Responsible for sending SO’s and PO’s.
    -Responsible for New item master data creation submissions.
    -Responsible for issuing and sending Credit and Debit notes.
    -Keep internal records updated.
    -Operational support:
    -Oversee the entire process from the time a sale is made, until final delivery.
    -Monitor customer shipments via reports, and external platforms.
    -Monitoring customers’ performance (demand); liaising with supply chain and logistics teams in actively addressing supply chain issues.
    -Send customer schedules and regular updates.
    -Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full.
    -Troubleshoot all customer questions, concerns or complaints, and involve necessary parties.
    -Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
    -Manage customers with high levels demands.
    -Project management
    -Artwork development – Teamwork Platform – managing deadlines.
    -Program management
    -Higher level decision making – overall daily account management
    -Providing monthly program updates to commercial lead (BDM).
    -Deductions and Claims maintenance.

    Qualifications
    Good interpersonal skills

    Good communication style

    Ability to multitask

    Ability to work alone and in a team

    Have good sense of judgment

    Good conflict resolution skills

    Good leadership skills

    Organized

    Critical thinker

    Solution oriented

    Work well under pressure

    Ability to meet deadlines

    Experience in customer service

    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169/

    For a complete list of all available jobs by division, visit www.randstad.ca

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you currently looking for a Senior Customer Account Specialist opportunity in Dollard Des Ormeaux? Do you have experience in customer service, looking for a challenge, and an awesome opportunity to learn and grow with a great company? If so, this company in the food industry could be a great fit for you and we would love to discuss the opportunity with you.

    Advantages
    • Competitive annual salary
    • Part of the annual, discretionary bonus plan
    • Health and dental insurance (100% of premiums paid by company) after 3 months employment
    • Telus Virtual Health Care Telemedicine after 3 months of employment
    • 2 weeks paid vacation per year, 3 weeks after 1.5 years of employment
    • 5 personal days
    • Hybrid work model, 2 day per week from home
    • 50% subsidized gym membership to Fit Form West Island
    • Flex Friday work hours
    • Casual-professional work environment
    • Weekly fresh fruit program in the office
    • Brand new, beautiful head office
    • Free onsite parking with free electric car charging stations
    • Outdoor patio for lunches and events

    Responsibilities
    -Act as a liaison between the Sales team, suppliers, and customers.
    -Administrative support:
    -Responsible for all order entry in SAP.
    -Responsible for sending SO’s and PO’s.
    -Responsible for New item master data creation submissions.
    -Responsible for issuing and sending Credit and Debit notes.
    -Keep internal records updated.
    -Operational support:
    -Oversee the entire process from the time a sale is made, until final delivery.
    -Monitor customer shipments via reports, and external platforms.
    -Monitoring customers’ performance (demand); liaising with supply chain and logistics teams in actively addressing supply chain issues.
    -Send customer schedules and regular updates.
    -Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full.
    -Troubleshoot all customer questions, concerns or complaints, and involve necessary parties.
    -Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
    -Manage customers with high levels demands.
    -Project management
    -Artwork development – Teamwork Platform – managing deadlines.
    -Program management
    -Higher level decision making – overall daily account management
    -Providing monthly program updates to commercial lead (BDM).
    -Deductions and Claims maintenance.

    Qualifications
    Good interpersonal skills

    Good communication style

    Ability to multitask

    Ability to work alone and in a team

    Have good sense of judgment

    Good conflict resolution skills

    Good leadership skills

    Organized

    Critical thinker

    Solution oriented

    Work well under pressure

    Ability to meet deadlines

    Experience in customer service

    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169/

    For a complete list of all available jobs by division, visit www.randstad.ca

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.