senor credit risk analyst, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
finance and accounting
job type
temporary
reference number
2227987STFEN
contact
randstad canada
apply now

job description

Are you an individual who enjoys the thrill of meeting deadlines, targets, and fast-paced environments?

Our client in the Mississauga region, a top player in the Financial Services sector is looking for a Senior Credit Analyst to join their team for a 6-month contract. If you are looking for a challenge and want to work with one of the largest global financial firms in the world keep reading!


The chosen incumbent will be responsible:

-Provide exceptional customer service while responding to all inbound risk inquiries; including by not limited to the following call types:
oPending applications due to fraud or credit risk
oCredit Limit increases
oFraud/Dispute inquiries
oMerchant support
-Adjudication of applications pended for credit. Review to determine eligibility based on credit guidelines.
-Review customer requests for increased credit limit assignment
-Support merchants in processing and completing the application process for point of sale/real-time credit application process
-Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to compliance standards;
-Report customer feedback by adhering to established escalation matrix;
-Remain tactful and composed when handling conflict and stressful situations while maintaining a high level of customer service and retaining goodwill;


The ideal candidate for this position will possess:

-Minimum of 1-2 years Customer Service experience, previous Call Centre experience
-Minimum of 1-2 years of experience in credit card or financial sector
-Experience in credit lending/adjudication/collections an asset
-Experience in fraud detection/application verification/fraud investigation an asset
-Excellent communication skills (listening/verbal/written) with emphasis on active listening, probing, and negotiation skills – interpersonal skills are essential.
-Demonstrated analytical and problem-solving skills within time restraints
-Proficient in Microsoft Suite Applications with strong keyboarding skills


If this sounds like you please send your resume directly to denver.dsilva@randstad.ca.

I look forward to connecting with you!

INDRDCA-26-24

Monster-ID-PJA

Denver

Phone Number:
416.640.1975
Fax Number:
416.962.4489

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.