service availability reps - mississauga 37452, Mississauga

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
mississauga, ontario
sector
contact centre and customer care
job type
contract
reference number
2238692STFEN
contact
randstad canada
apply now

job description

Do you have exceptional customer service skills and are computer savvy with a tech background? Are you eager to gain experience in the banking sector and are adaptable to change? If so, we have the perfect opportunity for you!

We are currently recruiting for a Service Availability Representative for a 6 month contract with a top 5 bank in Mississauga. (This job is on site)

Pay rate: $18.33/ hour

Hours: 37.5 hours a week, M to F 8 to 4 (3 weeks in a month) 10 to 6 (1 week in a month)

As a Service Availability Representative, your responsibilities will include, but are not limited to:
• Diagnose and resolve hardware/software problems.
• Install/upgrade PC hardware/software when required.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
• Create and/or recognize exceptional service through established programs
• Provide subject matter expertise for internal and external partners within defined area
• Adopt new process and technology improvements
• Coordinate the delivery, installation, implementation and repairs of equipment and technology
• Ensure premises issues are dealt with in a timely manner escalating as required
• Identify equipment needs to streamline procedures/processes and enhance service
• Builds and maintains databases and various programs as required
• Back office with some on call

Advantages
- Work for a leading bank in Canada
- Long term contract
- Potential for extension
- Work in a fast-paced environment
- Easy going department

Qualifications
- 1 year call centre
- 1 year technical background
- 1 year customer service
- Vast experience with troubleshooting for operating systems (Windows) and application issues

* Clear credit and criminal check required *

Interested in this Service Availability Representative position in Mississauga? Apply online today!

Qualified candidates will be contacted.

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727