Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to firstname.lastname@example.orgPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to email@example.com !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to firstname.lastname@example.org along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to email@example.com, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.