service desk - customer service representative, Ottawa

randstad canada
job type
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job details

ottawa, ontario
job type
reference number
randstad canada
apply now

job description

Do you have a passion for Information Technology? Are you interested in getting into the “Hot” Cyber Security industry? Do you enjoy helping people solve their technical issues? Are you outgoing with a positive attitude and like to be part of a dynamic and growing team? If you answered yes to all of these questions then we want to talk to you!

Our valued client located in Ottawa, our nation’s capital, has an immediate need for qualified applicants for the role of Bilingual Service Desk - Customer Service Representative. This is an exciting opportunity to join an expanding team of IT Security professionals within a great organization that fosters growth and professional development.

Areas of Responsibilities
- First point of contact for client technical support which includes Level 1 and Level 2 triage
- Providing bilingual client support
- Answering and troubleshooting inbound client service calls that pertain to IT Security Systems
- Providing instruction/education on using IT Security Systems
- Updating clients on system outages or systemic issues
- Analyzing client situations and escalating issues in accordance with escalation procedures
- Creating and maintaining call, change and incident records and documenting client inquiries
- Communicating with clients pertaining to change and incident activity
- Assisting with Service Desk and operational reporting and documentation as required
- Providing back-up support to the Administrative Team Lead as required

Required Qualifications
- Bilingual (English-French)
- Excellent verbal and written communication skills
- Results focused ability to coordinate and manage several priorities and initiatives concurrently
- Ability to work effectively in a team environment.

- Minimum Secondary School Diploma
- Any computer focused and/or IT related courses are an asset
- Related Post-Secondary education a definite bonus but not required.

Security Clearance
- Must have Reliability Status (RS) or be eligible (based on 5-years of continuous Canadian residency).

Thank you for your interest in this exciting Service Desk - Customer Service Representative opportunity in Ottawa, ON. Reference Job ID 2176704PROEN

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.