service desk technician (helpdesk level 1) x 5, Ottawa

randstad canada
job type
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job details

ottawa, ontario
job type
reference number
randstad canada
apply now

job description

Are you looking to launch your career in IT? If so, apply today!

Are you passionate about technology? Do you enjoy problem-solving and assisting users with their tech issues? If so, then this opportunity may just be ideal for you! Our downtown Federal Government client is looking for Bilingual Help Desk & Service Desk Agents to support their internal
employees and end-users. We are seeking qualified bilingual agents who are fluent in English as well as French and have the passion to work in the IT sector.

This is a contractual position with a 1-year team. There is the possibility of extension and renewal based on your performance!

Your daily responsibilities will include:

* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)
Identify technical problems on a given interaction
* Create service tickets or Incident tickets when required
* Solving incident tickets when required.
* Closing Service tickets when required
* Performing the initial level of problem identification and attempting to resolve when appropriate.
* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.
* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.
* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.
* Performing follow-up on incident tickets to ensure end-user satisfaction.
* Conducting tests on a given network to anticipate any outages and reporting accordingly.

If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!


* An opportunity to work for the Federal Government. Need I say more?
* Great Pay, Earn between 20 – 24$ per hour (depending on experience)
* This is a chance to be recognized and develop your skills and knowledge by working directly with latest technology and software used by multiple Federal bodies.
* Work in the downtown core – the office is easily accessible by public transit!
* Enjoy working in a fully modern environment.
* Benefits are available for purchase via Randstad Advantage.
* Great hours! The work schedule is strictly during business hours. – No weekends


* MUST be fluently bilingual in English and French (both spoken and written)
* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)
* Minimum 2 years call center or previous Technical Support Experience is an asset.
* Must have excellent communication skills Good problem solving and analytical skills.
* Any completed IT related education is considered a strong asset.
* Must have knowledge of computers and have a technical mindset

Your new career starts here. Apply today!

How Do I apply:

Call us at 613-727-1411

Email your resume to

Drop off your resume at 1600 Carling Ave, Suite 410, Reception

Candidates can also send their resume for immediate consideration to and enter keyword 2161325PROEN

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.