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Service Dispatcher Administrator

job details

summary

    job details
    Our client in Delta BC is looking for a dynamic Service Dispatch Administrator for their large and growing company.

    The Service Dispatch Administrator is responsible for requests such as the creation of sublet PO’s, receiving of these PO’s for payment and closing of WO’s not connected to technicians orders. They are responsible for posting technician lost time, status 36 work orders, crediting and rebilling and posting installs. Impact of Action: The quality of his/her work directly influences customer satisfaction, loyalty and departmental profits.


    Advantages
    - M-F - 8am-4:30pm
    - Benefits
    - Work with leading agents
    - Growth opportunities
    - Salary $52-54k/year - depending on experience.

    Responsibilities
    Queue support and Administrative Duties 45%
    • Take incoming customer calls, and place calls on the DMS callboard
    • Post WO’s as required
    • Reply to internal dept. emails sent to the “Openworkorder” email box.
    • Review and assist with status 36 report
    • Provide vacation coverage for offline duties of other Call Center Agent
    • Request changes to customer equipment list i.e. moved, scrapped and serial numbers.
    • Review all open “service sublets”. Contact the vendor for copy of the INV’s. Once INV is received,
    also responsible to receive the PO in JDE and close the WO.
    • Assist with install requests, lay-downs and stand-ups.
    • Contact technician(s) to coordinate the service install.
    Technician Administration 40%
    • Posting technician lost time
    • Provide sublet PO #’s (service and parts) to technicians as required
    Specialty Jobs 5%
    • Investigate open orders with time posted and not posted to a status
    • Credit card machine and it’s functions and connections to work orders
    • Orders in status 60 from warranty
    • Train new employees
    • Perform other projects and duties as needed

    Qualifications
    • Highly organized, with great attention to detail and follow-through
    • Have strong verbal and written communication skills
    • Demonstrate a professional and positive attitude
    • Demonstrate excellent time management and organizational skills
    • Ability to multitask, be a team player
    • Call centre experience will be an asset

    Summary
    Two easy ways to apply:

    1. E-mail resume to Sky at sky.shergill@randstad.ca with the job title in the subject line
    2. Apply online: http://www.randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client in Delta BC is looking for a dynamic Service Dispatch Administrator for their large and growing company.

    The Service Dispatch Administrator is responsible for requests such as the creation of sublet PO’s, receiving of these PO’s for payment and closing of WO’s not connected to technicians orders. They are responsible for posting technician lost time, status 36 work orders, crediting and rebilling and posting installs. Impact of Action: The quality of his/her work directly influences customer satisfaction, loyalty and departmental profits.


    Advantages
    - M-F - 8am-4:30pm
    - Benefits
    - Work with leading agents
    - Growth opportunities
    - Salary $52-54k/year - depending on experience.

    Responsibilities
    Queue support and Administrative Duties 45%
    • Take incoming customer calls, and place calls on the DMS callboard
    • Post WO’s as required
    • Reply to internal dept. emails sent to the “Openworkorder” email box.
    • Review and assist with status 36 report
    • Provide vacation coverage for offline duties of other Call Center Agent
    • Request changes to customer equipment list i.e. moved, scrapped and serial numbers.
    • Review all open “service sublets”. Contact the vendor for copy of the INV’s. Once INV is received,
    also responsible to receive the PO in JDE and close the WO.
    • Assist with install requests, lay-downs and stand-ups.
    • Contact technician(s) to coordinate the service install.
    Technician Administration 40%
    • Posting technician lost time
    • Provide sublet PO #’s (service and parts) to technicians as required
    Specialty Jobs 5%
    • Investigate open orders with time posted and not posted to a status
    • Credit card machine and it’s functions and connections to work orders
    • Orders in status 60 from warranty
    • Train new employees
    • Perform other projects and duties as needed

    Qualifications
    • Highly organized, with great attention to detail and follow-through
    • Have strong verbal and written communication skills
    • Demonstrate a professional and positive attitude
    • Demonstrate excellent time management and organizational skills
    • Ability to multitask, be a team player
    • Call centre experience will be an asset

    Summary
    Two easy ways to apply:

    1. E-mail resume to Sky at sky.shergill@randstad.ca with the job title in the subject line
    2. Apply online: http://www.randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.