service representative - toronto 30807, Toronto

randstad canada
job type
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job details

toronto, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you passionate about the Banking Industry and looking for a foot in the door opportunity? Do you have previous customer service experience, have a very positive personality and have a technical amplitude? Do you have excellent communication skills? If so, this is the role for you!

We are currently looking for 5 Service Representatives to support one of our financial clients in Downtown Toronto for a 6 month contract with potential for extension!

Pay: $20.68/hour
Hours: Monday to Friday 8:30 am- 5:00 pm

As a Service Representative your main job duties will include
• Become subject matter expert is Digital Cheque Services product (i.e. cheque fraud protection product) ticketing system - work will be queued work
• Communicate over the phone quite a bit (needs to be comfortable talking on the phone)
• Tickets may be opened up via email
• Call the client and ensure they are comfortable with the product
• Walk customers through the service
• Services/products: fulfilling services to commercial customers
• Payment processing/cash management solutions for corporate customers (EFTs – electronic fund transfers).
• Training clients on how to use the cash management services
• Dealing with internal/external customers
• Interaction with sales reps (internal)
• Volumes: 7 requests a day (40 or so in progress)
• Managing one’s time effectively

- Work for one of Canada's top 5 banks
- Competitive pay rate
- TTC accessible
- Potential for contract extension or to convert permanent
- Lots of room for growth
- Build skills that allow for relationships with stakeholders

Must-Have Skills:
• 1-3 years of Customer Service experience – strong sense of customer service – external clients are customers, and internal (sales).
• Strong communication skills oral and written
• Positive and energetic attitude, with self-starter mentality – this individual needs to be a team player. These characteristics are very important to the manager.
• Good customer service experience – patient and flexible*** - i.e. finance CSR/call centre experience would be a good starting place for candidate experience.
• Technical amplitude: They may have a customer asking them technical questions where troubleshoot on the phone is required. They even have tools that show the customers screens etc.
• They have to be able to use Word, Excel
• Strong Problem solving skills.

• bilingual
• previous FI
• technical experience

Soft Skills:
• proactive
• analytical
• organizational skills
• upbeat & friendly
• resourceful

Educational Requirements:
• degree/working towards one

Interested in this Service Representative position in downtown Toronto? Apply online today!

Qualified candidates will be contacted.


Phone Number:
Fax Number:

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.