service representative - toronto 30807, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
temporary
reference number
2161370STFEN
contact
randstad canada
apply now

job description

Are you passionate about the Banking Industry and looking for a foot in the door opportunity? Do you have previous customer service experience, have a very positive personality and have a technical amplitude? Do you have excellent communication skills? If so, this is the role for you!

We are currently looking for 5 Service Representatives to support one of our financial clients in Downtown Toronto for a 6 month contract with potential for extension!

Pay: $20.68/hour
Hours: Monday to Friday 8:30 am- 5:00 pm

As a Service Representative your main job duties will include
• Become subject matter expert is Digital Cheque Services product (i.e. cheque fraud protection product) ticketing system - work will be queued work
• Communicate over the phone quite a bit (needs to be comfortable talking on the phone)
• Tickets may be opened up via email
• Call the client and ensure they are comfortable with the product
• Walk customers through the service
• Services/products: fulfilling services to commercial customers
• Payment processing/cash management solutions for corporate customers (EFTs – electronic fund transfers).
• Training clients on how to use the cash management services
• Dealing with internal/external customers
• Interaction with sales reps (internal)
• Volumes: 7 requests a day (40 or so in progress)
• Managing one’s time effectively

Advantages
- Work for one of Canada's top 5 banks
- Competitive pay rate
- TTC accessible
- Potential for contract extension or to convert permanent
- Lots of room for growth
- Build skills that allow for relationships with stakeholders


Qualifications
Must-Have Skills:
• 1-3 years of Customer Service experience – strong sense of customer service – external clients are customers, and internal (sales).
• Strong communication skills oral and written
• Positive and energetic attitude, with self-starter mentality – this individual needs to be a team player. These characteristics are very important to the manager.
• Good customer service experience – patient and flexible*** - i.e. finance CSR/call centre experience would be a good starting place for candidate experience.
• Technical amplitude: They may have a customer asking them technical questions where troubleshoot on the phone is required. They even have tools that show the customers screens etc.
• They have to be able to use Word, Excel
• Strong Problem solving skills.

Nice-to-Have:
• bilingual
• previous FI
• technical experience

Soft Skills:
• proactive
• analytical
• organizational skills
• upbeat & friendly
• resourceful

Educational Requirements:
• degree/working towards one

Interested in this Service Representative position in downtown Toronto? Apply online today!

Qualified candidates will be contacted.


Vittoria,
Angel,
Alie,
Katie

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.