ServiceNow Support Analyst

Advantages
Work in a dynamic and inclusive environment, where your skills contribute to making an impact!

Responsibilities
Desired Skills and Work Experience:
•3+ years of system administration of ServiceNow (ITSM, ITOM modules);
•Verified ServiceNow Certification: minimum CSA, desired: CSAD, CIS (ITSM, ITOM), CAS
•Programming languages: JavaScript, SQL, HTML, CSS;
•Experience working with ServiceNow portal, creating and maintaining catalog items, ATF, system upgrades, CMDB, Discovery, Asset Management, flow designer,
application development, including mobile applications;
•Experience with maintaining and creating workflow;
•Knowledge of ITIL processes and IT security best practices
•Excellent written and verbal communication skills
•Ability to work in a team environment, willing to share knowledge across the team


Qualifications
Additional nice to have skills and experience:
•Experience working with ERP including HR and Finance modules;
•3 years of experience in MS SQL programming, SSRS reporting;
•Experience in building and supporting integrations;
•ServiceNow experience: implementing and supporting of Employee Center, WSD (Workspace Service Delivery), or virtual agent.

Summary
Randstad Canada is committed to fostering a workforce reflective of all Canadians. As a result, we are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention, and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible); members of visible minorities, racialized groups, and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by emailing accessibility@randstad.ca to ensure they can fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.