Site Performance Manager

Advantages
- Excellent compensation and benefits including bonus and pension plan
- Opportunities for career advancement

Responsibilities
• Understands the internal and external customer demands and acts on that information. Champions the customer expectations and develops innovative solutions to meet them, using internal resources as required.
• The position often confronts complex issues or problems which require careful analysis and diagnosis. Problems are often unique and solutions can require original approaches. This position may modify existing approaches or develop new solutions. This position sets priorities and establishes a work plan to complete broadly defined assignments and achieve desired results. Impacts key quality goals including machine mechanical availability, customer satisfaction, continuous improvement, equipment management, efficiency, cost savings, mine site KPI achievement, etc. The position changes the way work is performed to meet quality goals.

Equipment and Mine System Performance
• Partner with OEM representative to bring client and customer resources together to improve or sustain specific equipment performance KPI’s, i.e. physical availability, mechanical availability and productive performance of Cat mining equipment. Co-develop, implement, and manage product support and equipment management processes at site.
• Responsible for leading site performance improvements based on data trends. Responsible for aligning corporate and customer metrics, including coordination of product problem resolution at the mine site. This position acts as a consultant to customer operations as well as executive management, advising strategic direction for proper equipment selection, product problem management and equipment management activities.

Relationships
• Establish and maintain high-level relationships with business decision makers and subject matter experts. Develop, implement and manage a relationship strategy for all functional areas (touch points).
• Accountable for representing our client with customers. Through action, the SPM develops relationships based on trust, integrity and honesty. The SPM ensures that our client and their OEM maintain positive relationships with the customer within the framework of the operating structure including operations, engineering, maintenance, executive, technology, procurement, etc. (as required).

Enterprise
• Manage customer service site performance. Identify trends and potential issues, draw on internal support to identify root cause and implement corrective action.
• Accountable for the health of certain key operational metrics as provided in monthly site branch scorecard.


Qualifications
Qualifications for the role:
• Minimum 4 years experience in a technical role with a focus on providing solutions for customers with Post-secondary education in fields such as: Mining Engineering, Mechanical Engineering, Civil Engineering

OR
• Minimum 10 years experience in mining or construction operations with an in depth knowledge of computers and mining/heavy civil construction technology
• Confident acting as the key point of contact at customer sites and implementing / supporting new technologies such as: MineStar suite of products, CUBIQ, app developments, production studies and creation of real-time KPI dashboards.
• Minimum 2 years of on-site oil sands mining experience in a technical role
• Comfortable with understanding and implementing new technologies
• Strong leadership & communication skills
• Proven problem solver who can deliver on all project phases without direct supervision
• The successful candidate has a good understanding of best practices for mine equipment dispatching
• Experienced with various office programs MS Project, Excel, Word and PowerPoint
• Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions

Additional Skills
• Direct Mine Operations experience on-site would be considered a strong asset
• Consulting experience would be considered an asset
• Mine Planning experience would be considered an asset


Summary
If you would like to be considered for this opportunity please forward your resume via email to Nick Paraskeva | nick.paraskeva@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.