Change someone’s life – help patients get the medication they need!Are you looking for an opportunity to:-Be an essential part of the team that supports patients with life-limiting or persistent medical conditions?-Work 100% from home?-Join a leader in the specialty pharmacy space?We are recruiting a Bilingual (FR/EN) Patient Care Specialist for a leading employer in the pharmacy space. The Bilingual Patient Care Specialist plays a key role in ensuring that patients get the care and medication they need by supporting them through the reimbursement process. As the primary patient contact, the Bilingual Patient Care Specialist must have excellent communication skills and empathy for patients and families who are dealing with life-limiting or debilitating conditions.This role is perfect for a highly motivated individual who enjoys working with people, has strong attention to detail and can prioritize tasks in a high volume environment. As this role can be 100% remote, the successful candidate may be located anywhere in Canada and should have availability to work between 8am – 8pm Eastern Time.We are seeking candidates who are available to start as soon as possible.AdvantagesWhat's in it for YOU as a Bilingual Patient Care Specialist:- Work from home, 100%- Permanent opportunity- Direct Hire- Competitive Salary: $50k-$51.5k- Comprehensive benefits package offered, including RRSP matching & 3 weeks' vacation- Shifts between 8am-8pm Eastern (main shifts will be 8am-4pm or 9am-5pm Eastern)- No weekends required - great work-life balance!- Home office equipment provided (computer, headset, etc)ResponsibilitiesWhat YOU will be doing as a Bilingual Patient Care Specialist:- Onboard patients into clinical programs- Answering phone calls, emails, fax from pharmacies and doctors- Assist patients in navigating medication coverage options- Organize, coordinate and complete documentation required to ensure maximum coverage for patients- Problem-solve insurance and coverage issues using knowledge of provincial coverage programs- Answer patient and caregiver inquiries regarding reimbursementQualificationsWhat YOU bring to the role of the Bilingual Patient Care Specialist:- Bilingual in French and English, both written and verbal- 1-3 years of experience in administration and customer service- Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions- Prior experience, education or strong interest in healthcare and pharmaceutical industry- Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs- Strong organization, attention to detail and prioritization skills- If you prefer to work from home or hybrid, you must have access to a reliable internet connection and a workspace at home.- Highly motivated to learn, takes initiative- Friendly, adaptable, capable of working both independently and as part of a teamSummaryIf you believe this Bilingual Patient Care Specialist opportunity is perfect for you - please apply directly to this posting as soon as possible so you may be considered. If you are interested but have a few questions prior to applying, call our office at (905) 814-6554 and ask to speak to Deirdra, Jessica or Lisa in the Healthcare Administrative Division.Not interested in this role but still looking for your next great opportunity? Randstad's Healthcare Division specializes in hiring for clinical, managerial and non-clinical administrative and patient support roles within the private and public healthcare and medical sectors. Our Healthcare Admin team supports the recruitment and selection processes for various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Patient Coordinators and Medical Office Administrators. If you or someone you know would be interested in being considered for those types of roles (temporary or permanent), please reach out to our team to connect further!Halton Region:firstname.lastname@example.orgPeel Region:email@example.comGTA/Ontario:firstname.lastname@example.orgFollow Randstad Healthcare on Facebook: https://www.facebook.com/randstadhealthcare/Follow @RandstadHealth on TwitterThank you for your interest!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to email@example.com to ensure their ability to fully participate in the interview process.