A global manufacturing leader specializing in the production of home appliances is looking for an Order Management Representative for a permanent position in Ville Saint-Laurent.The position for the moment is remote but in the future will go to being an in office role.The proposed salary is between $48, 000 and $55, 000 per year, benefits after 3 months, Monday to Friday from 8:30 am to 5:00 pm, RRSP, 2 personal days - 6 sick days (8 days total), 2 weeks vacation, accessible by public transit, on-site parking. Advantages- Competitive Salary- 2 personal days - 6 sick days (8 days total)- RRSP- During summer short days on Friday- Remote for the time being - Accessible by public transport- Parking on-site Responsibilities- To ensure orders are processed and sent in a timely manner to meet the on-time and fill rate- Follow up as necessary with customers or internal teams.- Analyze and improve order efficiency: minimize order touches due to pricing issues, incorrect UPCordering, etc. - Become an D365 expert and collaborate with Customer, Sales, 3PL & Accounting.- Responsible for communicating with customers on back orders, including root cause analysis and- Must also collaborate with the Planning and Sales team to prioritize- inventory to customers during bottleneck situations.- Provide 24-48-hour response time to customer requests, including dispositions, return authorizations, shipping information, manual and EDI orders.- Manage EDI workflow including releasing, changing, cancelling, clearing errors and blocking orders ensuring service metrics are met- Collaborate with 3PL, Sales & Logistics to ensure order fulfillment is aligned with business objectives and supports the company sales target.- Keep track of stock levels, delivery times, transport costs and efficiency- Prepare analysis reports to develop action plans and monitor progress within the Order processing team- Excellent communication skills. Customer facing experience - effective communication style that caters to and prioritizes the customer’s needs.- Strong analytical and problem-solving skills required, ability to root cause system and process issues and propose solutions. Qualifications- Bilingual (English & French; written and communication)- Strong Knowledge in MS Office (Excel, Word, and Outlook)- Expert in MS Dynamics (AX12, D365) skills or other order management system, including EDI- Experience with B2B and B2C with a strong background on EDI and inventory management is a must.- Specifically, a strong Excel using V-Look up, pivot tables- Strong attention to detail- Strong problem-solving skills- Ability to work within a teamSummaryLooking for an Order Management position?Looking to work in Ville Saint Laurent?Click on "Apply Now" or send your resume to our resource manager:email@example.com or firstname.lastname@example.orgRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.