Our Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENAdvantagesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENResponsibilitiesOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENQualificationsOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENSummaryOur Central Ottawa based Federal Government client is looking for Bilingual and Unilingual Help Desk & Service Desk Agents to support their internalemployees and end-users. We are seeking qualified candidates who in pursuing careers in the IT support sector.This is a contractual position up to a 1-year team. There is the possibility of extension and renewal based on your performance!Your daily responsibilities will include:* Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)Identify technical problems on a given interaction* Create service tickets or Incident tickets when required* Solving incident tickets when required* Closing Service tickets when required* Performing the initial level of problem identification and attempting to resolve when appropriate.* Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.* Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.* Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.* Performing follow-up on incident tickets to ensure end-user satisfaction.* Conducting tests on a given network to anticipate any outages and reporting accordingly.If you love helping others, solving problems, and have a demonstrated interest in technology, this might be your next career!Advantages:* An opportunity to work for the Federal Government. Need I say more?* Great Pay, Earn between $20 – 30 per hour * This is a chance to be recognized and develop your skills and knowledge by working directly with the latest technology and software used by multiple Federal bodies.* Enjoy working in a fully modern environment.* Benefits are available for purchase via Randstad Advantage.* Great hours! The work schedule is strictly during business hours. – No weekendsQualifications:* Must possess a valid Government Secret Clearance or be eligible to obtain one (we will sponsor you)* Minimum 2 years call center or previous Technical Support Experience is an asset.* Must have excellent communication skills Good problem solving and analytical skills.* Any completed IT-related education is considered a strong asset.* Must have knowledge of computers and have a technical mindsetYour new career starts here. Apply today at Randstad.ca - Ottawa Technologies Job Order 2201357PROENRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.