Store Technology Project Coordinator

Advantages
What’s in it for you?

•37.5 hour’ work weeks
•Long term contract engagement
•Ownership of large-scale implementation roll-out


Responsibilities
• Coordinate the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency
• Compile detailed bill of materials based on surveys of sites and scope agreement meetings
• Provide detailed sign off and satisfaction documentation
• Attendance of post implementation reviews to identify continual improvement actions
• Monitor infrastructure related calls in Implementation on the ServiceNow system and co-ordinate or escalate as necessary.
• Recommend solutions to improve resilience and robustness of infrastructure
• Understand and document IT support requirements and processes
• Coordinating where necessary to ensure that infrastructure is adequately supported and operational
• Assist in Incident Management and contribute to Problem Management
• Review and audit Retail Store infrastructure documentation
• Ensure the Change Process is used within the store infrastructure estate where necessary
• Recommend solutions to improve resilience and robustness of infrastructure
• Understand IT applications both strategic and legacy and work closely with IT Application Support and Development teams to ensure infrastructure integrity
• Assist in developing infrastructure support solutions that are consistent across business
• Audit and provide guidance on IT policy, risk, and best practices to Store Partners
• Contribute to the infrastructure strategy to support retail applications, ensuring solutions are scalable, robust, supportable, recoverable, and fit for purpose


Qualifications
• Personally effective, with the ability to challenge requests and manage expectations in an appropriate and supportive manner
• Proficient in strong customer relations and stakeholder management
• The ability to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals
• Able to manage customer expectations whilst prioritizing personal workload
• A proven self-starter, able to work independently across a geographic region, to tight deadlines and deliver results
• Prior experience in a technical support environment with proven troubleshooting skills
• Experience of networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.
• Understanding IT security concepts and solutions, e.g., antivirus, firewalls, etc.
• Experience of administering a data centre and best practice for IT infrastructure hosting environments.
• Working with IT infrastructure within a retail environment
• Experience of providing and defining support services
• Knowledge of ITIL, ideally demonstrated by ITIL Service management certification
• Experience in administering Cisco network technology
• Exposure to Linux operating systems, ideally Red Hat Enterprise Linux


Summary
If you are looking for a great opportunity, that drives ownership and accountability in a fast-paced and expanding company, this is the role for you. Reach out to Lak Padem at lak.padem@randstad.ca


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.