Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
Advantages
What’s in it for you!
...
As a Support Analyst with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
• Troubleshooting, diagnosing, and resolving office issues (meeting rooms, printers, desk top peripherals) through a full incident lifecycle, while prioritizing and organizing multiple streams of
work at one time.
• Master both the technical applications and operational processes of how our hardware technologies work in our offices, partnering closely with our level 3/ cross functional teams for continuous learning.
• Managing tickets through agent workspace in ServiceNow, by taking ownership and providing accurate & timely updates in your personal queue and the Operations queue. meeting our SLAs and KPIs for incidents, and tasks.
• Elevate queue management by identifying trends, opening Parent and/or Problem tickets, escalating to the correct teams for quick resolution.
• Contribute to the improvement of processes and implementation of new technologies.
• Demonstrate professional and effective communication skills to support users, peers, and cross- functional partners. This comes in in all forms of communication: Telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.
• Build a positive working relationship with our SSC employees, 3rd party vendors, and cross- functional partners.
• Work closely with our vendors to address our oldest tickets and brainstorm for solutions on potential roadblocks.
• Participate as a project resource as and when required.
• Participate in on call rotation as required.
Qualifications
• 2+ years of work experience directly related to L2 technology support OR
• Completed degree or diploma in IT related field and 1+ year work experience directly related to
IT support.
• Strong knowledge in Windows and/or Mac operating systems
• Passionate about supporting our users in the lululemon technology org.
• A clear communicator, with ability to explain technical things to non-technical people.
Nice-to-have:
• Experience with Active Directory, MS Office, One Drive, JAMF, Cisco Meraki, Microsoft Azure,
Zoom
• Experience configuring hardware such as iPads, Mac Minis, Lenovo ThinkCentre’s and printers.
• IT Networking experience – LAN\WAN and Wireless.
• Knowledge of data cabling\computer facilities
• Experience with ticket logging applications as a way tomanage workload (e.g., ServiceNow, JIRA)
• Experience managing and working alongside external IT support vendors.
Summary
If you are a Support Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
Advantages
What’s in it for you!
As a Support Analyst with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
• Troubleshooting, diagnosing, and resolving office issues (meeting rooms, printers, desk top peripherals) through a full incident lifecycle, while prioritizing and organizing multiple streams of
work at one time.
• Master both the technical applications and operational processes of how our hardware technologies work in our offices, partnering closely with our level 3/ cross functional teams for continuous learning.
• Managing tickets through agent workspace in ServiceNow, by taking ownership and providing accurate & timely updates in your personal queue and the Operations queue. meeting our SLAs and KPIs for incidents, and tasks.
...
• Elevate queue management by identifying trends, opening Parent and/or Problem tickets, escalating to the correct teams for quick resolution.
• Contribute to the improvement of processes and implementation of new technologies.
• Demonstrate professional and effective communication skills to support users, peers, and cross- functional partners. This comes in in all forms of communication: Telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.
• Build a positive working relationship with our SSC employees, 3rd party vendors, and cross- functional partners.
• Work closely with our vendors to address our oldest tickets and brainstorm for solutions on potential roadblocks.
• Participate as a project resource as and when required.
• Participate in on call rotation as required.
Qualifications
• 2+ years of work experience directly related to L2 technology support OR
• Completed degree or diploma in IT related field and 1+ year work experience directly related to
IT support.
• Strong knowledge in Windows and/or Mac operating systems
• Passionate about supporting our users in the lululemon technology org.
• A clear communicator, with ability to explain technical things to non-technical people.
Nice-to-have:
• Experience with Active Directory, MS Office, One Drive, JAMF, Cisco Meraki, Microsoft Azure,
Zoom
• Experience configuring hardware such as iPads, Mac Minis, Lenovo ThinkCentre’s and printers.
• IT Networking experience – LAN\WAN and Wireless.
• Knowledge of data cabling\computer facilities
• Experience with ticket logging applications as a way tomanage workload (e.g., ServiceNow, JIRA)
• Experience managing and working alongside external IT support vendors.
Summary
If you are a Support Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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