System Support Analyst III X7

Advantages
You will have an opportunity to work with a leading employer in the local market.

Responsibilities
 Collaborate with support and procurement teams within the Account, including IMAC, PIMA,
and the
 Service Desk, representing the interests of environment.
 Help and train employees in the Service Now request system and other provided systems, such
as Concur and “The Hub”
 Troubleshoot and escalate problems, both technical- and request- related
 Manage account requests and configuration, working with remote teams supporting active
directory.
 Assist with installation and troubleshooting of standard end user computing equipment
 Assist with on- and off-boarding of staff and contractors
 Set up mobile phones (both corporate and personal) for use within the organization
 Assist in coming up with recommendations and solutions not necessarily available through
standard service offerings to the client
 Track and manage all escalations, service desk tickets submitted on behalf of users
 Provide support for corporate software, including Microsoft365, SharePoint, and ServiceNow.
 Support and Facilitate issues with Smart Cards
 Help and train users on collaboration tools, including MS Teams, Logitech video conferencing
equipment and SharePoint
 Help Line managers and project administrators understand and fulfill their roles in the on- and
offboarding processes and Joiner-Mover-Leaver (JML) activities. Manage and track JML
escalations.
 Help and train users in the use of printing tools.
 Coordinate with necessary stakeholders to enact infrastructure changes, including network
upgrades and the management of remote “Global Protect Client” VPN software
 Be able to step in to complete IMAC and JML requests if required by client. This can include data
transfer, set up of a new PC, and diskwiping old assets for transport and disposal
 Coordination of any PC modifications requiring local administrator rights
 Maintain working order of conference rooms and collaboration spaces assigned to environment.
 Maintain and manage local site “loaner laptop” pool
 Engage users in a pleasant, customer-friendly manner – DST should make IT experiences as
enjoyable as possible for end users
 Work to proactively identify, address, and resolve issues before they become apparent to client

 Flexible to adjust working schedule to accommodate user impacting changes such as network
outage work which must be completed outside of regular business hours.

Qualifications
 Client-facing role, successful candidate should be able to develop positive relationships with end
user, as well as articulate what they’re doing in a manner that makes sense to the client
 Troubleshooting – focus on Windows 10; Microsoft 365 Suite; Network Connectivity; SaaS;
 Remote Support Experience through tools such as Windows Remote Assistance a plus
 IT Asset Management
 Adaptable, Fast Learner
 Experience with capital projects / construction sites a positive
 Stakeholder management
 Communication
 Requirements gathering
 Networking – support and configuration
 IT Security and Information Security
 HSSE Focused – Ensure safety is always the priority

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then
discuss your experience and interest in this opportunity!
Randstad Technologies Group
Canadas largest provider of IT Staffing Solutions, offering hundreds of permanent and contract
opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs
matched automatically to your skills and preferences. When you're ready to interview we meet with you in
person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get
started!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.