Are you looking to gain experience within a top 5 bank? Do you have customer service experience? If so, this is a great opportunity for you!Our client, a top 5 bank, is looking for an Access Services Representative for a 4 month contract in Toronto. This position is working onsite. There is a high chance this contract will extend and conversion may be possible.Pay rate: $19.51/hrShifts: Monday to Friday 8:30 am - 5:00 pmOvertime may be requiredAdvantages•Gain experience within a top 5 bank•Tentative start date 1/24/2022•Potential for contract extension or conversion to permanent•Competitive pay rate•Great foot in the door opportunity for College and University graduates.ResponsibilitiesAs an Access Services Representative, your duties will include but not be limited to:•Providing technology-based customer service support•Conducting first level analysis to resolve end user incidents / issues working with technology groups.•Ensuring change activities are performed on time, minimizing risk to the service/business environment•Monitoring resources to ensure availability associated with business applications and technology•Identifying, resolve, or escalate service delivery issues and/or complaints•Maintaining proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery•Maintaining proficient knowledge of technology components, applications, clients/customers and business services•Providing seamless integration of activities and processes, recognizing system interdependencies•Ensuring prompt and timely updates to service issues, and follow through on outstanding problems.Qualifications•Knowledge of e-Mail systems: Outlook Exchange•Knowledge of Mainframe ACF2 and Notes Applications •Good understanding of the Active Directory environment•Familiarity with specific applications such as, but not limited to WebIR, RPM, AS400, EDW, Leads, Knowledge of Enterprise Directory, Knowledge of Security and Audit procedures and policies•Minimum 2 year IT College Degree or Diploma from an accredited institution and Technical training or equivalent experience in ID Administration•Detail oriented and work in fast environment•Knowledge in the finance industry (school or work exp.)•Excel - intermediate level: reports and macros , banking systems/ implicationsNice to have:•Experience in financial institution•Canadian Security courses•Advanced ExcelSummaryInterested in the Access Services Representative role in Toronto? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.