Team lead-Customer service

This is a great opportunity for you to join a growing, dynamic team and put your people management and customer service expertise to good use.

Locations: Brossard (In person)

Advantages
What you'll get:

-A base salary of up to 65k per year
-An annual bonus program of 3.5k to 5k per year
-Full insurance coverage
-Employee wellness program

Responsibilities
What you would be expected to do:
- Support the Sales and Relationship Manager in the development of the annual budget and operating plan.
and operating plan.
-Meet regularly with your team to review performance and identify, discuss and resolve any issues.
-Negotiate with customers and suppliers.
-Implement and manage internal controls, policies, processes and procedures.
-Achieve Customer Effort Score (CES) and customer loyalty targets.

Qualifications
-Be bilingual (FRENG)
-Substantial customer service experience
-Experience in personnel management (Strong asset)

Summary
N'hésite pas à nous contacter au cedric.lepine@randstad.ca pour toute question par rapport à la position.

Au plaisir de connecter,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.