Our client Nespresso, is the market leader in premium coffee. It is one of the fastest growing operating companies of the Nestlé Group.
We are currently recruiting full-time team leaders for a brand new boutique in Gatineau!
You will act as an ambassador for the Nespresso brand. This position involves flexible hours and some training starting at the end of April in order to be ready for the opening of the boutique in May.
...
Advantages
- Career development
- Competitive salary of $20 per hour + quarterly bonus
- Free machine, $40 monthly credit for coffee capsules and full work uniform.
- Access to a discounted rate for the insurance program; Randstad Advantage
- Positive, team-building work environment
- In-store discount and much more,
Responsibilities
Boutique Specialist Training:
● Provide guidance on following the Mystery Shopper scripts
● Nessoft Training to new employees
● Machine Training for new employees
● Coffee training
● Return management procedures
● Cash handling procedures
● Tax exempt procedures
● Nespresso policies procedures (related to Nespresso products)
● B2B main points to communicate to Guests
● Set training agenda for on-boarding new employees
People Management:
● Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
● Communicates a clear understanding of the Company’s values
● Assist Manager in setting work schedules
● Role play (Mystery Shopper scenarios)
● Provide employee recognition for team success
Stock Management / Nessoft Management:
● Ensure boutique is in stock with all supplies
● Submit stock transfers
● Process returns
● Submit and process stock transfers
● Understanding of Boutique Budget for Decoration and Tasting products
● Report stock deficiencies to manager
Qualifications
● 2 years of training in customer relations & Sales
● Expertise in oral communication for each type of customer
● Experience in team management
● Good knowledge of Microsoft Office, IT phone system and of statistics
● Management by priority
● Good analytical skills
● Attention to detail
● Ability to answer to “difficult” customers
Preferred Qualification:
● Strong interest in our product and in coffee in particular
Summary
Randstad welcomes applications from women, Aboriginal peoples, ethnic minorities, people with disabilities, people of all sexual orientations and identities, visible minorities, and others who would contribute to greater diversity.
We look forward to talking with you!
#RN1
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Our client Nespresso, is the market leader in premium coffee. It is one of the fastest growing operating companies of the Nestlé Group.
We are currently recruiting full-time team leaders for a brand new boutique in Gatineau!
You will act as an ambassador for the Nespresso brand. This position involves flexible hours and some training starting at the end of April in order to be ready for the opening of the boutique in May.
Advantages
- Career development
- Competitive salary of $20 per hour + quarterly bonus
- Free machine, $40 monthly credit for coffee capsules and full work uniform.
- Access to a discounted rate for the insurance program; Randstad Advantage
- Positive, team-building work environment
- In-store discount and much more,
Responsibilities
Boutique Specialist Training:
● Provide guidance on following the Mystery Shopper scripts
● Nessoft Training to new employees
● Machine Training for new employees
● Coffee training
● Return management procedures
● Cash handling procedures
● Tax exempt procedures
● Nespresso policies procedures (related to Nespresso products)
...
● B2B main points to communicate to Guests
● Set training agenda for on-boarding new employees
People Management:
● Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
● Communicates a clear understanding of the Company’s values
● Assist Manager in setting work schedules
● Role play (Mystery Shopper scenarios)
● Provide employee recognition for team success
Stock Management / Nessoft Management:
● Ensure boutique is in stock with all supplies
● Submit stock transfers
● Process returns
● Submit and process stock transfers
● Understanding of Boutique Budget for Decoration and Tasting products
● Report stock deficiencies to manager
Qualifications
● 2 years of training in customer relations & Sales
● Expertise in oral communication for each type of customer
● Experience in team management
● Good knowledge of Microsoft Office, IT phone system and of statistics
● Management by priority
● Good analytical skills
● Attention to detail
● Ability to answer to “difficult” customers
Preferred Qualification:
● Strong interest in our product and in coffee in particular
Summary
Randstad welcomes applications from women, Aboriginal peoples, ethnic minorities, people with disabilities, people of all sexual orientations and identities, visible minorities, and others who would contribute to greater diversity.
We look forward to talking with you!
#RN1
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
