Team Leader - Waterloo

Advantages
- Competitive wage - $17.50 to start!
- Quarterly Bonus
- Machine and Club credit
- Access to lowered group benefit rates: Randstad Advantage

Responsibilities
Boutique Specialist Training
• Provide guidance on following the Mystery Shopper scripts
• Nessoft Training to new employees
• Machine Training for new employees
• Coffee training
• Return management procedures
• Cash handling procedures
• Tax exempt procedures
• Nespresso policies procedures (related to Nespresso products)
• B2B main points to communicate to Guests
• Set training agenda for on-boarding new employees

People Management
• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Role play (Mystery Shopper scenarios)
• Provide employee recognition for team success

Stock Management / Nessoft Management
• Ensure boutique is in stock with all supplies
• Submit stock transfers
• Process returns
• Submit and process stock transfers
• Understanding of Boutique Budget for Decoration and Tasting products
• Report stock deficiencies to manager

Qualifications
• 2 years of training in customer relations & Sales
• Expertise in oral communication for each type of customer
• Experience in team management
• Good knowledge of Microsoft Office, IT phone system and of statistics
• Management by priority
• Good analytical skills
• Attention to detail
• Ability to answer to “difficult” customers

Preferred Qualification:
• Strong interest in our product and in coffee in particular

Summary
Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.
Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.