tech support analyst - dt toronto, Toronto

randstad canada
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job details

toronto, ontario
administrative support
job type
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randstad canada
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job description

If you looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Tech Support Analyst in their Downtown Toronto location.

You will be responsible for:
• Supervising the manufacturing and installation of computer or computer-related equipment and components.
• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Provide technical support to end users via telephone. Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist coworkers in resolution of end users’ technical issues.
• Assist coworkers in the execution of established processes and escalations.

Duration: 3 months with a strong possibility of extension
Location: Downtown Toronto
Pay Rate: $20/ hr

• High School Diploma or GED required
• 3 to 5 years of hands on technical knowledge of laptop and desktop design and software installation required
• Possess 1 to 2 years experience in a break/fix environment.
• Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
• Ability to setup, configure and add all hardware.
• Strong verbal and written communication skills.
• Excellent customer service skills and have the ability and emotional intelligence to teach highly technical content to users with any level of experience
• Talent for communicating with end users of any level of experience, any personality, and any level on the corporate ladder


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.