tech support analyst - dt toronto, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
administrative support
job type
temporary
reference number
2188969STFEN
contact
randstad canada
apply now

job description

If you looking to develop your professional career in technical support, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a Tech Support Analyst in their Downtown Toronto location.

You will be responsible for:
• Supervising the manufacturing and installation of computer or computer-related equipment and components.
• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Provide technical support to end users via telephone. Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist coworkers in resolution of end users’ technical issues.
• Assist coworkers in the execution of established processes and escalations.

Advantages
Duration: 3 months with a strong possibility of extension
Location: Downtown Toronto
Pay Rate: $20/ hr

Qualifications
• High School Diploma or GED required
• 3 to 5 years of hands on technical knowledge of laptop and desktop design and software installation required
• Possess 1 to 2 years experience in a break/fix environment.
• Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)
• Ability to setup, configure and add all hardware.
• Strong verbal and written communication skills.
• Excellent customer service skills and have the ability and emotional intelligence to teach highly technical content to users with any level of experience
• Talent for communicating with end users of any level of experience, any personality, and any level on the corporate ladder

Lindsay,
Sylvia,
Carlo,
Andrea

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.