tech support analyst ii, Montreal

randstad canada
job type
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job details

montreal, québec
job type
reference number
randstad canada
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job description

We are looking for Premier Technical Support Analysts with very strong customer focus and customer service skills and strong technical experience in all platforms including PCs and Apple products.
Must possess white-glove executive support type skills i.e. they have to take care of their customers, see installs through, provide a heightened level of support and most importantly understand that they are there because the client needs them to manage their IT requirements.

• Excellent customer service skills have the ability and emotional intelligence to teach highly technical content to users with any level of experience.
• They can speak to any user about any problem and define that problem in terms that the user can understand
• Talent for communicating with end-users of any level of experience, any personality, and any level on the corporate ladder.
• They can communicate technical information to nontechnical users and can acquire technical information from those who cannot explain the problem clearly.
• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines.
• Must also respond calmly when an end-user becomes frustrated or angry and must maintain a professional demeanour at all times
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• May require an associate's degree or its equivalent.
• Requires at least 5 years of experience in the field or in a related area.
• Expert with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of others.

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.